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CRM with text messaging

Get direct attention and deeper engagement from leads and customers via personalized text messages and campaigns with Salesmate.

Run automated text campaigns

Send bulk text messages

Use text inbox & templates

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butlr
holdmyticket
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atozconnect

Create rich customer experiences with real-time text messaging. Use texts to grow and nurture customer relationships:

  • Get more opening rates compared to emails
  • Get higher engagement and CTR
  • Share meeting reminders and new offers/discount information
  • Maintain close relationships with customers
  • Get quick responses
Do more with text messaging CRM

“Text open and response rates are as high as 98% and 45%, respectively — in contrast to corresponding figures of 20% and 6% for email”

CRM with text messaging & AUTOMATION SOFTWARE

Features and benefits of a CRM with text messaging

Text remains the most effective communication channel, yet is underutilized by leaders. Make the most of it by using text messaging and various other communication channels from a single platform – Salesmate’s SMS CRM.
Enable team collaboration and streamline your text campaigns by using pre-defined text templates and achieve a higher engagement rate.

Personalized Text messages

Personalized Text messages

Send personalized text messages directly from Salesmate CRM to make your clients feel special and create trust. Schedule your text message campaigns with just a few clicks, and save them for future use.

Send personalized texts to all contacts with a single click
Send promos, reminders, and ask quick questions
Bulk Text Messages

Bulk Text Messages

Use bulk messages to send regular information on promotional discounts, events, and more to a specific segment of contacts. Send coupon codes, special festival discounts, and more without having to rewrite every single message with automated text messages.

Bulk texting is really good. Love it, Use it everyday.
Alexis Schultz
Alexis Schultz A Team Home Buyers
TEXT CONVERSATIONS VIEW

Text conversations view

Get a clear display of sent and incoming SMS messages so you can always go through past conversations with the prospects and avoid unnecessary confusion, even if those conversations span over multiple phone numbers. All inside your SMS CRM.

Have contextual conversations with clients

Top rated across all platforms

Customers have rated us the best compared to any other software across review platforms like G2, Gartner, TrustRadius.

fafr
High Performer 2024
user love us 2024
Easiest to do business with SPRING
Get App 2024

4.6

4.7

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9.8

Reach your leads at the right time with scheduled texts
Text Scheduling

Text Scheduling

Cater to your clients’ requiremets by scheduling your text messages according to different time zones for each client within your working hours and deliver a personalized user experience with business text messaging CRM.

Text Templates

Text Templates

Don’t like the custom templates provided by Salesmate? Then create a unique template for each campaign, save them inside your sales CRM itself, and make room for other necessary work.

Craft compelling and re-usable text templates
Gain powerful insights to improve your text campaigns
Text Reports

Text Reports

Salesmate CRM’s SMS functionality allows you to get reports on each template’s performance and plan your text campaigns accordingly. Choose templates that perform better than the others and increase your response rates.

Text Pilot

Text Pilot

Distribute the entire text queue across a pool of numbers and achieve high deliverability. Appear local by sending texts from the most relevant numbers. Maintain consistency in customer communication by sending texts from the same number!

Intelligence & high deliverability to campaigns

MOBILE CALLING

Keep up with your leads, follow-ups, and customers even when you are on the road with industry’s most complete sales app for mobile and tablet devices.

  • iPhone & iPad iPhone & iPad
  • AndroidAndroid
  • Inside GmailInside Gmail
  • G-suit G-Suite Apps
Sell from anywhere

International texting for 80+ countries including
US, Canada, UK, and Australia

Data at your fingertips
Get started in minutes

It’s quick to get started and customize your way.

Use your existing number
Use your existing number

Port your existing numbers to Salesmate without any hassle.

Simple & affordable pricing
Simple & affordable pricing

Top-rated live chat, email, SMS, phone, and one-on-one video support.

Secure & compliant

Enterprise-grade security, ISO certified and GDPR ready.

Jacqui Sabo

We can see our pipeline, including the sales process stages and the dollar volume at each stage. Since our inception 90 days ago, our pipeline has grown 100%

Jacqui Sabo Vice President, Faciliteq

Anders Steen Hansen

Best CRM for me out the 15 I’ve tested. It is very powerful and intuitive on web and mobile.
The support is exceptionally good!

Anders Steen Hansen CTO, Lydstudiet

CRM with text messaging

Go beyond text messages with
Salesmate CRM

Marketing Automation

Eliminate repetitive tasks and stay connected with your customers at every touchpoint

Live Chat

Engage with your prospects and customers in real time and improve brand awareness

Meeting Scheduler

Manage your calendar and book meetings instantly with your clients

Power Dialer

Automate your phone system with Power Dialer and get rid of manually dialing every single contact.

Custom Greetings
Custom Greetings

Send personalized greetings and nurture relationships with clients.

Email Sequences

Streamline your email campaigns and save time for more lead generation.

International Calling

Buy virtual phone number of 80+ countries and establish a local presence.

Workflow Automation

Eliminate manual tasks and focus on closing more deals by automating your sales process.

Shared Inbox

Stay on the same page and respond quickly to your customers by using shared inbox.

Frequently Asked Questions

What is a text messaging CRM?

A text messaging CRM allows businesses to send, receive, and manage text messages with leads and customers directly within the CRM platform, facilitating more immediate and personal interactions.

This integration of CRM with text messaging capabilities enables more efficient customer communication and engagement.

Can I send automated SMS messages through a SMS CRM?

Yes, automated SMS messages can be set up in an SMS CRM, allowing for scheduled messages, automated responses, and targeted marketing campaigns. This automated text messaging feature is a key component of CRM SMS marketing.

What are the benefits of using an automated text message system in CRM?

1. Improved response times:

This feature in CRM systems significantly reduces the time taken to respond to inquiries and requests. Streamlining communication processes ensures that customers receive prompt and efficient replies, enhancing overall customer satisfaction.

2. Personalized interaction:

CRM systems with texting capabilities, allow for personalized text messages based on leads data, making interactions more relevant and engaging.

3. Efficient communication management:

Efficient communication management in a CRM system streamlines the handling of emails, calls, texts, and social media, ensuring quick and organized responses to all interactions. This, in turn, saves time and enhances customer experience.

4. Comprehensive CRM messaging:

CRM with SMS capability offers comprehensive tracking and analysis of text interactions, enriching customer relationship management.

5. Versatility and scalability:

Utilizing CRM text messaging ensures they can adapt to diverse business needs and scale as the business grows, effectively managing increasing interactions across SMS, email, and social media.

6. Cost-effectiveness:

Automated text messaging systems in CRM, offer a cost-effective solution for managing customer communications.

7. Compliance and reporting:

SMS CRM systems ensure compliance with messaging regulations and provide detailed analytics for campaign tracking and decision-making.

8. Enhanced customer experience:

CRM with SMS capabilities focuses on improving interactions through personalized, timely messaging via convenient channels like SMS and email, leading to increased customer satisfaction and enhanced customer experience.

What are the key features of CRM with text messaging?

Here are the key features of CRM with text messaging:

1. Automated text messaging:

Allow your sales teams to send personalized automated text campaigns using features like journey based automation or sequences and engage better with your prospects to close deals faster and generate more revenue.

2. Personalized messaging:

Contact data within the CRM to personalize text messages, making them more relevant and engaging. This is a key aspect of CRM software with texting, enhancing the effectiveness of communication.

3. Two-way communication:

Automated text message for business boosts customer service by supporting both sending messages to customers and receiving their quick responses, while also tracking conversation history for a comprehensive communication experience.

4. Campaign management:

Provides features for creating, managing, and tracking SMS marketing campaigns, including segmentation of target audiences based on CRM data, typical in CRM with SMS marketing.

5. Message scheduling:

Using business text messaging software allows businesses to schedule text messages to be sent at specific times, enhancing the timeliness of communication.

6. Compliance management:

Ensures compliance with regulations such as GDPR or TCPA, managing opt-ins and opt-outs for text messaging, an important aspect of CRM with texting and email.

7. Analytics and reporting:

It offers insights into message delivery, open rates, response rates, and overall campaign effectiveness, making it a must-have in CRM with SMS capability and SMS CRM software.

Text messaging CRM provides critical insights by tracking leads and interactions and evaluating campaign performance, aiding in informed decision-making and strategy optimization.

8. Integration with other communication channels:

Integration with additional communication channels, like email and social media, is common, ensuring a comprehensive approach to engaging with customers.

This integration is a distinctive characteristic of CRM systems that encompass both SMS and email features.

9. Contact management:

Keeps track of all lead interactions, including text message exchanges, within the contact’s profile in the CRM, ensuring a comprehensive view of each contact’s journey, a feature of SMS-based CRM.

10. Bulk messaging:

Enables sending messages to large groups of recipients simultaneously, useful for broad communications like announcements or promotional offers, a feature in business text messaging software.

Which is the best CRM for SMS marketing?

Selecting the best CRM for SMS marketing depends on various factors like features, usability, integration capabilities, and specific business needs.

1. Salesmate CRM:

Salesmate is one of the best CRM with text messaging solutions for businesses looking to integrate text messaging into their CRM.

It combines various features, including SMS campaigns, automation journeys, text sequences, and automated messaging, all designed to enhance customer engagement and streamline communication. The best part is that Salesmate offers native texting capabilities.

Alongside these, Salesmate offers a robust sales pipeline, a power dialer, built-in calling, and comprehensive CRM functionalities.

Integrating diverse tools within a single platform makes Salesmate CRM an excellent choice for businesses looking to optimize their sales and marketing efforts efficiently.

2. HubSpot CRM:

HubSpot CRM is a user-friendly platform offering a comprehensive suite of tools for sales, marketing, and customer service.

It’s known for its ease of use, seamless integrations, and effective management of customer interactions, making it a popular choice for businesses of all sizes.

3. Salesforce CRM:

Salesforce CRM is a customizable and powerful platform, known for its comprehensive features in sales automation, customer service, and marketing.

Ideal for businesses seeking a scalable CRM solution, it offers extensive integrations and deep customer insights, making it a top choice for driving growth and enhancing customer relationships.

4. Pipedrive:

Pipedrive provides SMS marketing functionalities, primarily through integrations with SMS service providers.

It is known for its sales pipeline management features and is a good choice for businesses that want a straightforward, easy-to-use CRM system.

5. Freshsales:

Freshsales by Freshworks offers SMS capabilities as part of its suite of sales and marketing tools.

It’s a user-friendly CRM that provides businesses with essential tools for managing customer relationships and executing marketing campaigns, including SMS.

Why Salesmate is the best SMS CRM?

Salesmate is undoubtedly the best CRM with SMS! In addition to text messaging and built-in communication channels, it offers powerful features such as Marketing Automation, Power Dialer, Meeting Scheduler, Workflow Automation, and much more!

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