Sales calling and tracking software
for sales reps & leaders

Salesmate’s sales call tracking software is popular because: 

• You can auto-log all the incoming and outgoing calls automatically 
• Record every conversation with prospects and customers 
• Call logs appear in Contact profiles so that salespeople can track the progress 
• Salesmate provides CRM with calling facility so that you can save massive money annually 

You can track sales calls using CRM with sales calling software. Such tools, like Salesmate, enable you to log and record every call from your entire team automatically.

Sales call tracking software helps businesses in various areas like: 

•  Find out if the campaigns are successful or not 
•  Identify the average number of calls required to close a deal 
•  Analyze the spending budget of the team 
•  Coach new teammates 
•  Identify the key touchpoints where calls are required in the sales process 
•  Define the right approach for inbound and outbound calling 

These are the best call tracking software for sales teams: 

• Salesmate 
• CallRail 
• Freshcaller 
• CloudTalk 
• WhatConverts 
• Ringba 
• CallFire 
• Clixtell 

No doubt about it! Salesmate is the perfect CRM with call recording functionality.

Yes. Salesmate is a built-in calling system with the best dialer with click-to-call functionality.

Yes. You can forward calls to teammates in Salesmate very easily.

Your sales team needs CRM with call tracking and recording because it enables your entire team to bring out insights from customer conversations.

You can also use these recordings as a learning source to coach your new teammates.

Yes. You can automatically record calls in Salesmate and listen to them whenever possible!

Yes. Salesmate is the best call tracking system with call forwarding and transfer functionalities.

Sales call tracking software is used by multiple industries and multiple teams.  Here are some benefits of using this type of software:  

1. Increased Productivity

CRM with call tracking can help to increase productivity by allowing you to see which agents are taking the most calls, how long each call lasts, and what the outcome of each call is. This information can then be used to help agents improve their performance and become more efficient. 

2. Improved Customer Service

With call tracking software, you can listen to recordings of past calls and see how each agent handled the call. This information can be used to improve customer service by ensuring that agents are handling calls correctly and efficiently. 

3. Increased Sales

Call tracking software can help to increase sales by allowing you to track which sales calls are successful and which are not. This information can then be used to improve the sales process and close more deals. 

4. Better decision making

Sales call analysis software provides you with data that can be used to make better decisions about your business. For example, you can use the data to decide which marketing campaigns are working and which are not, or to decide which products or services are most popular with your customers. 

5. Stay covered in case of disputes

When you make and receive calls through your business, it’s important to have a record of those calls in case there are any disputes later on. Call tracking software can help to provide this protection by recording all calls made through the system. 

6. Provide better training

New employees can benefit from sales call recording software by listening to recordings of calls made by more experienced agents. This can help them to learn the ropes and improve their performance more quickly. 

7. Gain insights into customer behavior

By using call tracking systems with call forwarding can provide you with valuable insights into customer behavior. For example, you can see how long customers are waiting on hold, what times of day are most popular for calls, and which agents are getting the most calls. This information can be used to improve your business in a variety of ways. 

8. Improve your marketing campaigns

Call tracking system can help you to see which marketing campaigns are driving phone calls to your business. This information can then be used to improve your marketing campaigns and get more customers calling your business. 

9. Stay compliant with regulations

There are many industries that are regulated by government agencies. These industries often have to comply with strict rules about how calls are recorded and stored. Sales call tracking software can help you to stay compliant with these regulations by recording and storing calls according to the required standards.  

10. Get more out of your existing phone system

If you already have a business phone system, you can use sales call recording software to get more out of it. For example, you can use the software to route calls to different departments or to record calls for quality assurance purposes. 

There are a few different things to consider when determining whether using sales call recording software is legal or not. First, you need to check the laws in your jurisdiction to see if there are any restrictions on recording calls. 

In some jurisdictions, you may need to get the consent of the person you’re speaking to before recording the call. In other jurisdictions, recording calls may be legal as long as you’re not using the recording for illegal purposes. 

Second, you should consider the purpose of the recording. If you’re recording sales calls for training or quality assurance purposes, then you’re likely to be in compliance with the law.  

However, if you’re using sales call recording software for other reasons, such as to spy on employees or to gather intelligence on competitors, then you may be breaking the law. 

Third, you need to consider how the recording will be used. If you’re planning on using the recording for illegal purposes, such as to blackmail someone or to sell information, then you’re definitely breaking the law.  

However, if you’re planning on using the recording for legal purposes, such as for training or quality assurance, then you’re likely to be in compliance with the law. 

There are some established laws that prevents the spammers to get access to your private data and use it for wrong reasons. Here are some of the laws that helps you protect your data. 
  

1. CCPA

The California Consumer Privacy Act (CCPA) is a law that went into effect on January 1, 2020. The CCPA gives consumers the right to know what personal information is being collected about them, the right to have that information deleted, and the right to opt out of data collection.  

The law also requires businesses to provide customers with a way to opt out of the sale of their personal information. 

If you operate in California, you need to comply with the CCPA. This means that you need to provide customers with a way to opt out of the sale of their personal information, and you need to delete customer data upon request.  

Using sales call recording, is considered personal information under the CCPA, so you will need to provide customers with a way to opt out of recording if they live in California. 
  

2. GDPR

The General Data Protection Regulation (GDPR) is a law that went into effect on May 25, 2018. The GDPR requires businesses to get the consent of individuals before collecting, using, or sharing their personal data.  

The GDPR also gives individuals the right to know what personal data is being collected about them, the right to have that data erased, and the right to opt out of data collection. 

If you operate in the European Union, you need to comply with the GDPR. This means that you need to get the consent of individuals before recording their calls. Additionally, you will need to provide individuals with a way to opt out of call recording if they live in the EU. 
  

3. TCPA

The Telephone Consumer Protection Act (TCPA) is a law that went into effect on October 16, 1991.  

The TCPA prohibits the use of automated dialing systems to make calls to cell phones, and it requires businesses to get the consent of individuals before making marketing calls. The TCPA also gives individuals the right to opt out of receiving marketing calls. 

If you operate in the United States, you need to comply with the TCPA. This means that you need to get the consent of individuals before recording their calls.  

Additionally, you will need to provide individuals with a way to opt out of call recording if they live in the US. 
  

4. PIPEDA

The Personal Information Protection and Electronic Documents Act (PIPEDA) is a law that went into effect on January 1, 2004.  

PIPEDA requires businesses to get the consent of individuals before collecting, using, or sharing their personal information.  

The law also gives individuals the right to know what personal information is being collected about them, the right to have that data erased, and the right to opt out of data collection.  

If you operate in Canada, you need to comply with PIPEDA. This means that you need to get the consent of individuals before recording their calls.  

Additionally, you will need to provide individuals with a way to opt out of call recording if they live in Canada. 
  

5. Do Not Call Registry

The Do Not Call Registry is a national database of phone numbers that have been registered by individuals who do not want to receive telemarketing calls.  

The registry went into effect on October 1, 2003, and it is enforced by the Federal Trade Commission (FTC).  

If you operate in the United States, you need to comply with the Do Not Call Registry. This means that you cannot make marketing calls to phone numbers that are on the registry.  

Additionally, you will need to provide individuals with a way to opt out of call recording if they do not want to be recorded. 
 

6. State Laws

There are also several states that have laws regulating the recording of phone calls. For example, California has a law that requires businesses to get the consent of all parties before recording a phone call. If you operate in California, you need to comply with this law.  

Additionally, there are several other states with laws that regulate the recording of phone calls. If you operate in any of these states, you will need to comply with the relevant laws. 

Bottom line, before recording any sales calls, you should check the laws in your jurisdiction and consider the purpose of the recording. If you’re unsure whether or not recording sales calls is legal, you should consult with an attorney. 

There are a few ways that you can keep track of sales calls.  

Use a call recording app:  

There are several different call tracking system with call forwarding available, and they all have different features. Some apps allow you to record calls automatically, while others require you to manually start and stop the recording. Some apps also allow you to transcribe the recording, and some even offer call analytics. 
  

Use a CRM system: 

Many CRM systems have built-in call recording features, or they can be integrated with third-party call recording apps. With CRM with calling facility, you can store call recordings directly into your CRM system, which makes it easy to keep track of all your sales calls. 

There is a wide range of prices for sales call tracking software. Some providers offer a basic plan for free, while others charge a monthly fee. The cost will depend on the features you need and the number of users. 

If you’re just starting out, you may want to consider a free or low-cost option. As your business grows, you can upgrade to a more robust plan. 

If you want to record sales calls, you need to check the laws in your jurisdiction and consider the purpose of the recording. You also need to make sure that you have some system in place to keep track of your sales calls. Call tracking software can be a helpful tool for keeping track of sales calls, and the cost will depend on the features you need. 

There are many factors that you need to consider while choosing a sales call tracking software for your business. Some of the most important factors include: 

The features that you need 

The number of users 

The price 

The ease of use 

The compatibility with your existing systems 

You should also take some time to read reviews of call tracking software before making a decision. This will help you understand the pros and cons of each option. 

Once you’ve considered all of these factors, you’ll be able to choose the best call tracking software for your business.