CRM WITH CALLING & CALL TRACKING
Sales calling and tracking software
for sales reps & leaders
Salesmate is a CRM with sales call tracking software that facilitates salespeople and leaders and make them supercharged. Use an industry-leading CRM with the best sales calling software, and save thousands of dollars on phone systems.
No credit card required.
Why CRM with sales calling & tracking is a better choice?
Most sales teams choose a dedicated virtual phone system for daily calling purposes.
It’s a high investment.
Check out 6 reasons for investing in a sales call software with call tracking system inside a CRM.
- Manage everything from lead generation to sales closing using a single platform.
- Log every conversation with prospects and customers in contact timelines.
- Take notes, tag teammates, and close more deals collaboratively.
- You can save additional dollars on a virtual phone system. Salesmate provides you a call tracking system with call forwarding functionalities. Plus, all the CRM features you need!
- Create highly customizable reports on sales call performance.
- Leverage the power of automation with best sales call software and other communication channels like emails and texts.
- Moreover, Salesmate is not just a CRM. It’s a Unified Customer Platform for sales, marketing, and CX teams.
BEST SALES CALL & TRACKING SOFTWARE FOR SALESPEOPLE
Best calling & tracking software for
Salespeople need a CRM with call tracking tool to effectively make calls and track them for better deal closures. Sales leaders want crucial abilities like call recording to analyze team performance and coach them. Salesmate finds the perfect balance!
Local & toll-free numbers of 80+ countries
Get local and toll-free virtual numbers of your choice inside Salesmate. Explore the wide range of phone numbers from the US, UK, Canada, etc., and take your business to new continents.
Still dialing every number manually? We understand your pain. Simply access the customer profile in Salesmate, and click on the phone number to fast forward your sales calling!
Forward calls to your mobile
Forward business calls to your mobile phone and elevate your calling productivity. Be present for your prospects and customers all the time, even when you’re traveling!
Transfer calls to the right sales rep
Close more deals collaboratively. Transfer calls to the right teammate and improve sales closing probability. Never miss the opportunity to treat your customers, ever!
Supercharge productivity with Power Dialer
2x your sales call performance with Salesmate Power Dialer. Just select all the prospects and start making calls one after another. Avoid jumping between screens, and make calls superfast!
Drop pre-recorded voicemails
Hate recording the same message over and over again? Not anymore. Use sales call software to record a great voicemail and directly drop it whenever prospects are not around.
Leverage the power of texts with automation
Sales is not just about making calls. It’s a combination of emails, texts, calls, and conferences. Text messaging has the highest open rate among all the channels. So why not leverage it?
Contact timeline & auto-logs
Every call you make will get auto-logged into the prospect’s timeline. You can check the complete history of each contact in Salesmate’s call tracking system, so you can pick the right sales approach.
Get notified for every calling activity
Salesmate syncs your entire calendar and notifies you of every upcoming call activities so you can be there on time. Never miss an important call ever again.
Take notes during calls
Salesmate’s call tracking CRM enables you to take essential notes while on a call with a prospect. These notes will automatically reflect on the prospect’s timeline. You never have to do it manually!
Best sales calling & tracking CRM software at $12!
Experience why Salesmate is the perfect calling platform for your sales team. Take a 15-day free trial. We don’t need your credit card details.
BEST SALES TRACKING SOFTWARE FOR LEADERS
Best call tracking & analysis software for
Sales leaders always look for valuable data to improve sales processes and coach their teams for better sales outcomes. Salesmate’s call tracking system with call forwarding and analytics will help you find the best insights on team performance to make data-driven decisions.
SALES CALL RECORDING SOFTWARE
Call recordings for practical coaching sessions
Salesmate’s CRM with call recording saves every call your sales team makes. As a leader, you can listen to your team’s performance on calls and guide them accordingly.
Show how to handle sales objections with real-life examples using best call tracking software. Have more meaningful conversations with your team and drive extraordinary sales results.
WELCOME GREETING MESSAGE
Leverage inbound calls
for the brand messaging
No customer wants to hear boring, repetitive noises while connecting.
Use this opportunity to deliver important brand messages. Leverage inbound calls for promotions, offers, alerts, or other marketing initiatives.
Simply create and upload your welcome greeting message in Salesmate, and it’s done!
Awarded by the best software review
platforms in the world
Hundreds of awards and thousands of customer ratings across all industry outlets.
CRM for Startups
LEADS & CALL DISTRIBUTION
Equally distribute leads and calls using automation
Salesmate enables you to distribute new leads and incoming calls using the power of automation within the sales calling software, so every team member has the same opportunity to bring in new business.
Distribute leads among teammates equally using Salesmate’s Workflow Automation.
Use Sequential or Simultaneous ringing functionality to distribute calls among teammates for better sales management.
CUSTOM DASHBOARD & REPORTS
Insights that lead to winning decisions
Create custom dashboards to see daily updates on sales progress first thing in the morning. Use pre-made Salesmate Widgets to visualize data in a stunning way.
Make sales reports the way you want to. Either use pre-made templates from Salesmate or build reports from scratch. Now, knowing the sales leaderboard is easier than ever!
CRM & UNIFIED CUSTOMER PLATFORM
But wait! Salesmate is much more than a sales
Salesmate is not just for sales teams. It’s built for all three teams, including marketing and CX.
Take a quick look at how Salesmate can transform the way you do business!
2-Way Email Sync
Sync your inbox with Salesmate and manage emails without leaving CRM.
Deal & Pipeline Management
Manage every deal that enters your sales cycle.
Automate sales follow-up emails and texts the way you like!
Schedule meetings with prospects and customers right from Salesmate.
Create conversion-driven forms for websites and bring leads to CRM.
Create reusable templates in minutes with a drag-and-drop email builder.
Execute highly personalized email marketing campaigns in bulk!
Capture fresh leads with Chatbots while you sleep.
Automate everyday marketing processes with Journeys.
Leverage texts in marketing and sales with automation.
Shared Team Inbox
Manage customer conversation using a common inbox
Connect with website visitors and drive better CX.
Trusted by 5000+ teams
Try Salesmate completely free for 15 days. No commitment. No credit card required.
FAQS ON SALES CALLING & TRACKING SOFTWARE
Got questions? Find answers!
What is call tracking?
Call tracking is a part of sales call software to track incoming and outgoing calls that sales, marketing, or CX teams make with prospects and customers.
The primary purpose of sales call tracking is to log every interaction happening with a prospect, so salespeople can extract insights and choose a better sales approach.
However, call tracking is more than just logging incoming and outgoing calls. Sales call tracking software also records every conversation so that teams can listen to these recordings for coaching and analysis purposes.
What makes Salesmate call tracking software popular?
Salesmate’s sales call tracking software is popular because:
- You can auto-log all the incoming and outgoing calls automatically
- Record every conversation with prospects and customers
- Call logs appear in Contact profiles so that salespeople can track the progress
- Salesmate provides CRM with calling facility so that you can save massive money annually
How do I track sales calls?
You can track sales calls using CRM with sales calling software. Such tools, like Salesmate, enable you to log and record every call from your entire team automatically.
Why is call tracking important?
Sales call tracking software helps businesses in various areas like:
- Find out if the campaigns are successful or not
- Identify the average number of calls required to close a deal
- Analyze the spending budget of the team
- Coach new teammates
- Identify the key touchpoints where calls are required in the sales process
- Define the right approach for inbound and outbound calling
What are the best call tracking software?
These are the best call tracking software for sales teams:
Can I record calls with Salesmate CRM?
No doubt about it! Salesmate is the perfect CRM with call recording functionality.
Does Salesmate CRM have a dialer for sales calls?
Yes. Salesmate is a built-in calling system with the best dialer with click-to-call functionality.
Does Salesmate call tracking system come with call forwarding?
Yes. You can forward calls to teammates in Salesmate very easily.
Why do your sales team need CRM with call recording?
Your sales team needs CRM with call tracking and recording because it enables your entire team to bring out insights from customer conversations.
You can also use these recordings as a learning source to coach your new teammates.
Is Salesmate sales call recording software?
Yes. You can automatically record calls in Salesmate and listen to them whenever possible!
Can I forward and transfer calls in Salesmate?
Yes. Salesmate is the best call tracking system with call forwarding and transfer functionalities.
What are the benefits of Call tracking software?
Sales call tracking software is used by multiple industries and multiple teams. Here are some benefits of using this type of software:
- Increased Productivity
CRM with call tracking can help to increase productivity by allowing you to see which agents are taking the most calls, how long each call lasts, and what the outcome of each call is. This information can then be used to help agents improve their performance and become more efficient.
- Improved Customer Service
With call tracking software, you can listen to recordings of past calls and see how each agent handled the call. This information can be used to improve customer service by ensuring that agents are handling calls correctly and efficiently.
- Increased Sales
Call tracking software can help to increase sales by allowing you to track which sales calls are successful and which are not. This information can then be used to improve the sales process and close more deals.
- Better decision making
Sales call analysis software provides you with data that can be used to make better decisions about your business. For example, you can use the data to decide which marketing campaigns are working and which are not, or to decide which products or services are most popular with your customers.
- Stay covered in case of disputes
When you make and receive calls through your business, it’s important to have a record of those calls in case there are any disputes later on. Call tracking software can help to provide this protection by recording all calls made through the system.
- Provide better training
New employees can benefit from sales call recording software by listening to recordings of calls made by more experienced agents. This can help them to learn the ropes and improve their performance more quickly.
- Gain insights into customer behavior
By using call tracking systems with call forwarding can provide you with valuable insights into customer behavior. For example, you can see how long customers are waiting on hold, what times of day are most popular for calls, and which agents are getting the most calls. This information can be used to improve your business in a variety of ways.
- Improve your marketing campaigns
Call tracking system can help you to see which marketing campaigns are driving phone calls to your business. This information can then be used to improve your marketing campaigns and get more customers calling your business.
- Stay compliant with regulations
There are many industries that are regulated by government agencies. These industries often have to comply with strict rules about how calls are recorded and stored. Sales call tracking software can help you to stay compliant with these regulations by recording and storing calls according to the required standards.
- Get more out of your existing phone system
If you already have a business phone system, you can use sales call recording software to get more out of it. For example, you can use the software to route calls to different departments or to record calls for quality assurance purposes.
Is recording sales calls legal?
There are a few different things to consider when determining whether using sales call recording software is legal or not. First, you need to check the laws in your jurisdiction to see if there are any restrictions on recording calls.
In some jurisdictions, you may need to get the consent of the person you’re speaking to before recording the call. In other jurisdictions, recording calls may be legal as long as you’re not using the recording for illegal purposes.
Second, you should consider the purpose of the recording. If you’re recording sales calls for training or quality assurance purposes, then you’re likely to be in compliance with the law.
However, if you’re using sales call recording software for other reasons, such as to spy on employees or to gather intelligence on competitors, then you may be breaking the law.
Third, you need to consider how the recording will be used. If you’re planning on using the recording for illegal purposes, such as to blackmail someone or to sell information, then you’re definitely breaking the law.
However, if you’re planning on using the recording for legal purposes, such as for training or quality assurance, then you’re likely to be in compliance with the law.
There are some established laws that prevents the spammers to get access to your private data and use it for wrong reasons. Here are some of the laws that helps you protect your data.
The California Consumer Privacy Act (CCPA) is a law that went into effect on January 1, 2020. The CCPA gives consumers the right to know what personal information is being collected about them, the right to have that information deleted, and the right to opt out of data collection.
The law also requires businesses to provide customers with a way to opt out of the sale of their personal information.
If you operate in California, you need to comply with the CCPA. This means that you need to provide customers with a way to opt out of the sale of their personal information, and you need to delete customer data upon request.
Using sales call recording, is considered personal information under the CCPA, so you will need to provide customers with a way to opt out of recording if they live in California.
The General Data Protection Regulation (GDPR) is a law that went into effect on May 25, 2018. The GDPR requires businesses to get the consent of individuals before collecting, using, or sharing their personal data.
The GDPR also gives individuals the right to know what personal data is being collected about them, the right to have that data erased, and the right to opt out of data collection.
If you operate in the European Union, you need to comply with the GDPR. This means that you need to get the consent of individuals before recording their calls. Additionally, you will need to provide individuals with a way to opt out of call recording if they live in the EU.
The Telephone Consumer Protection Act (TCPA) is a law that went into effect on October 16, 1991.
The TCPA prohibits the use of automated dialing systems to make calls to cell phones, and it requires businesses to get the consent of individuals before making marketing calls. The TCPA also gives individuals the right to opt out of receiving marketing calls.
If you operate in the United States, you need to comply with the TCPA. This means that you need to get the consent of individuals before recording their calls.
Additionally, you will need to provide individuals with a way to opt out of call recording if they live in the US.
The Personal Information Protection and Electronic Documents Act (PIPEDA) is a law that went into effect on January 1, 2004.
PIPEDA requires businesses to get the consent of individuals before collecting, using, or sharing their personal information.
The law also gives individuals the right to know what personal information is being collected about them, the right to have that data erased, and the right to opt out of data collection.
If you operate in Canada, you need to comply with PIPEDA. This means that you need to get the consent of individuals before recording their calls.
Additionally, you will need to provide individuals with a way to opt out of call recording if they live in Canada.
- Do Not Call Registry
The Do Not Call Registry is a national database of phone numbers that have been registered by individuals who do not want to receive telemarketing calls.
The registry went into effect on October 1, 2003, and it is enforced by the Federal Trade Commission (FTC).
If you operate in the United States, you need to comply with the Do Not Call Registry. This means that you cannot make marketing calls to phone numbers that are on the registry.
Additionally, you will need to provide individuals with a way to opt out of call recording if they do not want to be recorded.
- State Laws
There are also several states that have laws regulating the recording of phone calls. For example, California has a law that requires businesses to get the consent of all parties before recording a phone call. If you operate in California, you need to comply with this law.
Additionally, there are several other states with laws that regulate the recording of phone calls. If you operate in any of these states, you will need to comply with the relevant laws.
Bottom line, before recording any sales calls, you should check the laws in your jurisdiction and consider the purpose of the recording. If you’re unsure whether or not recording sales calls is legal, you should consult with an attorney.
What is the best way to keep track of sales calls?
There are a few ways that you can keep track of sales calls.
Use a call recording app:
There are several different call tracking system with call forwarding available, and they all have different features. Some apps allow you to record calls automatically, while others require you to manually start and stop the recording. Some apps also allow you to transcribe the recording, and some even offer call analytics.
Use a CRM system:
Many CRM systems have built-in call recording features, or they can be integrated with third-party call recording apps. With CRM with calling facility, you can store call recordings directly into your CRM system, which makes it easy to keep track of all your sales calls.
How much does call tracking software cost?
There is a wide range of prices for sales call tracking software. Some providers offer a basic plan for free, while others charge a monthly fee. The cost will depend on the features you need and the number of users.
If you’re just starting out, you may want to consider a free or low-cost option. As your business grows, you can upgrade to a more robust plan.
If you want to record sales calls, you need to check the laws in your jurisdiction and consider the purpose of the recording. You also need to make sure that you have some system in place to keep track of your sales calls. Call tracking software can be a helpful tool for keeping track of sales calls, and the cost will depend on the features you need.
Factors to consider while choosing a call tracking software?
There are many factors that you need to consider while choosing a sales call tracking software for your business. Some of the most important factors include:
The features that you need
The number of users
The ease of use
The compatibility with your existing systems
You should also take some time to read reviews of call tracking software before making a decision. This will help you understand the pros and cons of each option.
Once you’ve considered all of these factors, you’ll be able to choose the best call tracking software for your business.