CRM WITH CALLING & CALL TRACKING
Sales calling and tracking software
for sales reps & leaders
Salesmate is a CRM with sales call tracking software that facilitates salespeople and leaders and make them supercharged. Use an industry-leading CRM with the best sales calling software, and save thousands of dollars on phone systems.
No credit card required.
Why CRM with sales calling & tracking is a better choice?
Most sales teams choose a dedicated virtual phone system for daily calling purposes.
It’s a high investment.
Check out 6 reasons for investing in a sales call software with call tracking system inside a CRM.
- Manage everything from lead generation to sales closing using a single platform.
- Log every conversation with prospects and customers in contact timelines.
- Take notes, tag teammates, and close more deals collaboratively.
- You can save additional dollars on a virtual phone system. Salesmate provides you a call tracking system with call forwarding functionalities. Plus, all the CRM features you need!
- Create highly customizable reports on sales call performance.
- Leverage the power of automation with best sales call software and other communication channels like emails and texts.
- Moreover, Salesmate is not just a CRM. It’s a Unified Customer Platform for sales, marketing, and CX teams.
BEST SALES CALL & TRACKING SOFTWARE FOR SALESPEOPLE
Best calling & tracking software for
Salespeople need a CRM with call tracking tool to effectively make calls and track them for better deal closures. Sales leaders want crucial abilities like call recording to analyze team performance and coach them. Salesmate finds the perfect balance!
Local & toll-free numbers of 80+ countries
Get local and toll-free virtual numbers of your choice inside Salesmate. Explore the wide range of phone numbers from the US, UK, Canada, etc., and take your business to new continents.
Still dialing every number manually? We understand your pain. Simply access the customer profile in Salesmate, and click on the phone number to fast forward your sales calling!
Forward calls to your mobile
Forward business calls to your mobile phone and elevate your calling productivity. Be present for your prospects and customers all the time, even when you’re traveling!
Transfer calls to the right sales rep
Close more deals collaboratively. Transfer calls to the right teammate and improve sales closing probability. Never miss the opportunity to treat your customers, ever!
Supercharge productivity with Power Dialer
2x your sales call performance with Salesmate Power Dialer. Just select all the prospects and start making calls one after another. Avoid jumping between screens, and make calls superfast!
Drop pre-recorded voicemails
Hate recording the same message over and over again? Not anymore. Use sales call software to record a great voicemail and directly drop it whenever prospects are not around.
Leverage the power of texts with automation
Sales is not just about making calls. It’s a combination of emails, texts, calls, and conferences. Text messaging has the highest open rate among all the channels. So why not leverage it?
Contact timeline & auto-logs
Every call you make will get auto-logged into the prospect’s timeline. You can check the complete history of each contact in Salesmate’s call tracking system, so you can pick the right sales approach.
Get notified for every calling activity
Salesmate syncs your entire calendar and notifies you of every upcoming call activities so you can be there on time. Never miss an important call ever again.
Take notes during calls
Salesmate’s call tracking CRM enables you to take essential notes while on a call with a prospect. These notes will automatically reflect on the prospect’s timeline. You never have to do it manually!
Best sales calling & tracking CRM software at $12!
Experience why Salesmate is the perfect calling platform for your sales team. Take a 15-day free trial. We don’t need your credit card details.
BEST SALES TRACKING SOFTWARE FOR LEADERS
Best call tracking & analysis software for
Sales leaders always look for valuable data to improve sales processes and coach their teams for better sales outcomes. Salesmate’s call tracking system with call forwarding and analytics will help you find the best insights on team performance to make data-driven decisions.
SALES CALL RECORDING SOFTWARE
Call recordings for practical coaching sessions
Salesmate’s CRM with call recording saves every call your sales team makes. As a leader, you can listen to your team’s performance on calls and guide them accordingly.
Show how to handle sales objections with real-life examples using best call tracking software. Have more meaningful conversations with your team and drive extraordinary sales results.
WELCOME GREETING MESSAGE
Leverage inbound calls
for the brand messaging
No customer wants to hear boring, repetitive noises while connecting.
Use this opportunity to deliver important brand messages. Leverage inbound calls for promotions, offers, alerts, or other marketing initiatives.
Simply create and upload your welcome greeting message in Salesmate, and it’s done!
Awarded by the best software review
platforms in the world
Hundreds of awards and thousands of customer ratings across all industry outlets.
CRM for Startups
LEADS & CALL DISTRIBUTION
Equally distribute leads and calls using automation
Salesmate enables you to distribute new leads and incoming calls using the power of automation within the sales calling software, so every team member has the same opportunity to bring in new business.
Distribute leads among teammates equally using Salesmate’s Workflow Automation.
Use Sequential or Simultaneous ringing functionality to distribute calls among teammates for better sales management.
CUSTOM DASHBOARD & REPORTS
Insights that lead to winning decisions
Create custom dashboards to see daily updates on sales progress first thing in the morning. Use pre-made Salesmate Widgets to visualize data in a stunning way.
Make sales reports the way you want to. Either use pre-made templates from Salesmate or build reports from scratch. Now, knowing the sales leaderboard is easier than ever!
CRM & UNIFIED CUSTOMER PLATFORM
But wait! Salesmate is much more than a sales
Salesmate is not just for sales teams. It’s built for all three teams, including marketing and CX.
Take a quick look at how Salesmate can transform the way you do business!
2-Way Email Sync
Sync your inbox with Salesmate and manage emails without leaving CRM.
Deal & Pipeline Management
Manage every deal that enters your sales cycle.
Automate sales follow-up emails and texts the way you like!
Schedule meetings with prospects and customers right from Salesmate.
Create conversion-driven forms for websites and bring leads to CRM.
Create reusable templates in minutes with a drag-and-drop email builder.
Execute highly personalized email marketing campaigns in bulk!
Capture fresh leads with Chatbots while you sleep.
Automate everyday marketing processes with Journeys.
Leverage texts in marketing and sales with automation.
Shared Team Inbox
Manage customer conversation using a common inbox
Connect with website visitors and drive better CX.
Trusted by 5000+ teams
Try Salesmate completely free for 15 days. No commitment. No credit card required.
FAQS ON SALES CALLING & TRACKING SOFTWARE
Got questions? Find answers!
What is a sales call tracking software and how does it benefit my business?
Sales call tracking software is designed to help businesses monitor and analyze their phone calls, enabling sales teams to manage their sales calls effectively.
This software provides valuable insights into sales teams’ performance, marketing campaigns, and customer interactions.
By using sales call tracking software, businesses can better understand their customers’ needs, improve customer satisfaction, and ultimately increase sales.
What are the key features of the best call tracking software?
The best call tracking software offers many key features to help businesses track, analyze, and manage their phone calls effectively. Some of these features include:
Call recording: This allows businesses to record calls automatically, ensuring valuable information from customer interactions is preserved for future analysis or training.
Call analytics: Comprehensive call analytics provide insights into call duration, time of day, call sources, and more, helping businesses make data-driven decisions.
Interactive Voice Response (IVR): An IVR system allows callers to interact with a menu to route their call to the appropriate department or agent, improving call handling efficiency.
Pre-recorded voicemails: Sales teams can create and use pre-recorded voicemails to save time by not manually dropping voicemails every time the call is unanswered.
Call forwarding: This feature enables businesses to forward calls to different agents or departments based on specific criteria, ensuring that the most suitable personnel handles calls.
Call distribution: Call tracking software can distribute incoming calls among available agents, balancing the workload and reducing wait times for callers.
CRM integration: The best call tracking software seamlessly integrates with CRM systems to ensure all customer interactions are logged and easily accessible.
Mobile apps: The call tracking functionality enables employees to access call tracking data on the go, ensuring they’re always informed and prepared.
Conversation intelligence: This feature uses artificial intelligence to analyze call conversations, providing valuable insights into customer needs and preferences.
By incorporating these advanced features, the best call tracking software helps businesses optimize their call handling processes and improve overall customer satisfaction.
How does call tracking software help with marketing campaigns?
Call tracking software is crucial in optimizing marketing campaigns by allowing businesses to assign unique phone numbers to different marketing channels.
This enables companies to track which marketing efforts are generating phone calls and measure the success of their campaigns.
As a result, call tracking allows businesses to identify the most effective marketing strategies and allocate resources accordingly, improving overall ROI.
Can I use call tracking software with my existing business phone system?
Most call tracking software can easily integrate with your existing business phone system.
By connecting the call tracking system to your phone system, you can take advantage of the advanced features and analytics provided by the call tracking software without replacing your current infrastructure.
What types of phone numbers can I use with call tracking software?
Call tracking software typically supports a variety of phone numbers, including local and toll-free numbers.
It allows businesses to establish a local and global presence using virtual phone numbers that are familiar and accessible to their target audience.
Toll-free numbers can be especially beneficial for businesses that want to encourage customer calls by offering free and convenient communication.
Can I use call tracking software to manage both inbound and outbound calls?
Yes, call tracking software can manage both inbound and outbound calls. Monitor and track the source, time, and duration of the call for incoming calls, while for outgoing calls, it can monitor the success of sales and marketing efforts by getting insights into how many connections are made.
By using call tracking software to manage both types of calls, businesses can gain valuable insights into their overall call performance and customer interactions.
Is it possible to use call tracking software in a call center environment?
Call tracking software can be used effectively in a call center environment. The software allows businesses to efficiently distribute calls among available agents, monitor call performance, and efficiently address customer queries.
Businesses can optimize agent performance, reduce wait times, and improve overall customer satisfaction by using call tracking software in a call center.
What additional features can I expect from sales call tracking software?
Sales call tracking software comes with additional features to help businesses maximize the efficiency of their sales teams. Some of these features include:
Missed call tracking: The software can alert sales representatives to missed calls, ensuring that potential leads aren’t missed due to unattended calls.
Lead tracking: The software can track leads throughout the sales process, providing sales teams with valuable insights into lead engagement and helping them prioritize their efforts.
Call recording: Besides automatically recording calls, sales call tracking software may offer advanced call recording features, such as customizable recording rules and storage options.
By leveraging these additional features, businesses can optimize their sales processes and improve overall performance.
Is recording sales calls legal?
There are a few different things to consider when determining whether using sales call recording software is legal or not. First, you need to check the laws in your jurisdiction to see if there are any restrictions on recording calls.
In some jurisdictions, you may need to get the consent of the person you’re speaking to before recording the call. In other jurisdictions, recording calls may be legal as long as you’re not using the recording for illegal purposes.
Second, you should consider the purpose of the recording. If you’re recording sales calls for training or quality assurance purposes, then you’re likely to be in compliance with the law.
However, if you’re using sales call recording software for other reasons, such as to spy on employees or to gather intelligence on competitors, then you may be breaking the law.
Third, you need to consider how the recording will be used. If you’re planning on using the recording for illegal purposes, such as to blackmail someone or to sell information, then you’re definitely breaking the law.
However, if you’re planning on using the recording for legal purposes, such as for training or quality assurance, then you’re likely to be in compliance with the law.
There are some established laws that prevents the spammers to get access to your private data and use it for wrong reasons. Here are some of the laws that helps you protect your data.
The California Consumer Privacy Act (CCPA) is a law that went into effect on January 1, 2020. The CCPA gives consumers the right to know what personal information is being collected about them, the right to have that information deleted, and the right to opt out of data collection.
The law also requires businesses to provide customers with a way to opt out of the sale of their personal information.
If you operate in California, you need to comply with the CCPA. This means that you need to provide customers with a way to opt out of the sale of their personal information, and you need to delete customer data upon request.
Using sales call recording, is considered personal information under the CCPA, so you will need to provide customers with a way to opt out of recording if they live in California.
The General Data Protection Regulation (GDPR) is a law that went into effect on May 25, 2018. The GDPR requires businesses to get the consent of individuals before collecting, using, or sharing their personal data.
The GDPR also gives individuals the right to know what personal data is being collected about them, the right to have that data erased, and the right to opt out of data collection.
If you operate in the European Union, you need to comply with the GDPR. This means that you need to get the consent of individuals before recording their calls. Additionally, you will need to provide individuals with a way to opt out of call recording if they live in the EU.
The Telephone Consumer Protection Act (TCPA) is a law that went into effect on October 16, 1991.
The TCPA prohibits the use of automated dialing systems to make calls to cell phones, and it requires businesses to get the consent of individuals before making marketing calls. The TCPA also gives individuals the right to opt out of receiving marketing calls.
If you operate in the United States, you need to comply with the TCPA. This means that you need to get the consent of individuals before recording their calls.
Additionally, you will need to provide individuals with a way to opt out of call recording if they live in the US.
The Personal Information Protection and Electronic Documents Act (PIPEDA) is a law that went into effect on January 1, 2004.
PIPEDA requires businesses to get the consent of individuals before collecting, using, or sharing their personal information.
The law also gives individuals the right to know what personal information is being collected about them, the right to have that data erased, and the right to opt out of data collection.
If you operate in Canada, you need to comply with PIPEDA. This means that you need to get the consent of individuals before recording their calls.
Additionally, you will need to provide individuals with a way to opt out of call recording if they live in Canada.
- Do Not Call Registry
The Do Not Call Registry is a national database of phone numbers that have been registered by individuals who do not want to receive telemarketing calls.
The registry went into effect on October 1, 2003, and it is enforced by the Federal Trade Commission (FTC).
If you operate in the United States, you need to comply with the Do Not Call Registry. This means that you cannot make marketing calls to phone numbers that are on the registry.
Additionally, you will need to provide individuals with a way to opt out of call recording if they do not want to be recorded.
- State Laws
There are also several states that have laws regulating the recording of phone calls. For example, California has a law that requires businesses to get the consent of all parties before recording a phone call. If you operate in California, you need to comply with this law.
Additionally, there are several other states with laws that regulate the recording of phone calls. If you operate in any of these states, you will need to comply with the relevant laws.
Bottom line, before recording any sales calls, you should check the laws in your jurisdiction and consider the purpose of the recording. If you’re unsure whether or not recording sales calls is legal, you should consult with an attorney.
How much does call tracking software cost?
There is a wide range of prices for sales call tracking software. Some providers offer a basic plan for free, while others charge a monthly fee. The cost will depend on the features you need and the number of users.
If you’re just starting out, you may want to consider a free or low-cost option. As your business grows, you can upgrade to a more robust plan.
If you want to record sales calls, you need to check the laws in your jurisdiction and consider the purpose of the recording. You also need to ensure that you have a system to keep track of your sales calls.
Call tracking software can be a helpful tool for keeping track of sales calls, and the cost will depend on the features you need.