Shared team inbox

A collaborative workspace that combines team efforts and solves customer queries with better efficiency.

Businesses of various shapes and sizes use multiple traditional email systems that provide zero transparency of the communication happening between different departments and customers. And for businesses that have developed their business process to match the current globalization trend managing communication between global teams gets hectic with forward and CC threads.

That is why Salesmate’s shared team inbox is going to bring relief for every team that is using a generic email address for their client communication. Our shared team inbox aims at providing users with a collaborative workspace that helps in managing all their email communication inside a shared environment.

This shared email environment boosts team productivity by improving their teams' overall email response time and resolve customer queries at a faster rate.

A collaborative workspace for high-end customer experience

Salesmate shared team inbox turns your email inbox into a collaborative workspace where your team gets the work done together, with enhanced productivity.Seamless email conversation management where you and your team stay on the same page regarding support questions, sales opportunities, and much more.Work with your team seamlessly in a shared email environment and enhance your email response time.

Productive team = Happy clientele

Group email management

Allow your team to get rid of messy email threads and seamlessly manage generic email addresses inside the shared inbox.

Assignments

Never miss follow-ups by assigning an owner for every email conversation.

Shared visibility

Allow teams to collaborate and let them have visibility of new email messages, unresolved email conversations, and missed messages.

Internal discussions

Enjoy the perks of collaboration and quickly add colleagues to crucial email conversations by simply mentioning them.

Statuses

Easily let your team members know which email conversation is open, unanswered or closed.

Quick notes

Create and share internal notes regarding email conversations that are visible only by team members.

Tagging

Use tagging with smart color coding and search for email conversation saving more time

Conversation history

Let your team members have a complete view of the conversation history at a quick glance once they are assigned incoming emails.

Canned responses

Allow team members to send canned responses using email templates and enhance your overall email response time.

Team up productively with Salesmate shared team inbox

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Enable your team members to give their best

The shared team inbox feature update will bring various benefits to your team.

Centralized customer information

Having all your contacts information available within a few clicks allows your team to track all the past communication inside a centralized timeline. Availability of such information enables your various departments to personalize their responses making the customers feel important and more valued.

Collaboration over emails

With Salesmate shared inbox, involving individuals from different departments becomes easier with just a simple @mention. The ease of collaboration saves more time of the team members and allows them to give proper focus to provide resolution to customer queries.

Keeping customers happy

Your team members have a collaborative environment that allows them to look into the customers’ entire conversation history. With the ease of availability of such crucial information, your team members take lesser time in resolving customer queries and increase their email response time. Such a process keeps your customers loyal towards the business.

Easy group email management

Set up your shared team inbox environment using G-suite, MS Office 365 and any webmail service provider. With group email management allow your team to seamlessly manage multiple email conversations and never let any customer query leak through the cracks.

Quick customer responses

The availability of customer and deal information inside the CRM allows you to personalize the responses of individual customer emails. Easily assign the owner of the email to know who should reply to the emails and add the email communication to deals directly. With clearly defined role and responsibility, enhance the visibility of the email conversations, allow quick internal discussions for delivering better and quicker customer experiences.

Save more time

Shared team inbox will enable tagging email conversations using various color codes which will allow a quick search for any important email conversations and save more time. Use email templates for sending canned responses to your team members and customers for having a quick resolution. This not only saves time but keeps your customers happy with your responses.

Smarter analytics for smarter working ^upcoming

In our upcoming updates, we will be introducing smarter analytics related to your team’s email response time. With key metrics such as the response time of your team and the overall email volume, you can measure the team’s performance and improve upon it if required.

Email count

Actionable insights regarding incoming email volume based on the issues raised by customers.

Response time

Track, measure and improve the response time on customer emails and provide an ultimate customer experience.

Team productivity

With team performance metrics, plan your customer resolution time and strategize overall response time.

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