SHARED INBOX FOR TEAMS
We use our own Shared Team Inbox
at Salesmate
At Salesmate, we heavily rely on our Shared Team Inbox for three essential teams. We manage sales, marketing, and CX
communications using our team inbox tool, and it has done wonders for us in terms of productivity and performance!
No credit card required.
2.5X
Team productivity
2X
Faster query resolution
33.33%
Increase in NPS
Best Shared Team Inbox inside industry-leading CRM!
Shared Inbox software is helpful. But when it’s inside a CRM, it’s truly
magical!
Learn why 5000+ companies like yours use Shared Team Inbox and other Salesmate features.
- Salesmate Team Inbox can separate emails for marketing, sales, and CX teams in their individual inboxes, giving you a picture of what’s happening. It’s simply the most collaborative environment for teams.
- Associate deals with conversations in just a few clicks!
- Follow conversations, tag teammates, and drop internal notes.
KEY FEATURES OF SHARED TEAM INBOX
How do we utilize Shared Inbox at Salesmate?
Create seperate
inboxes
Invite followers to conversations
15+ filters to act on proper conversations
Reduced workforce
expenses
Attach conversations with
sales deals
Add internal notes and
mention teammates
Use pre-made templates
for faster response
Reminders to never
miss important updates
Stay updated with
email tracking
Share a pizza and an inbox!
Take a 15-day free trial and experience Shared Team Inbox for teams and other value-driven features from Salesmate. No credit card required.
POWER OF SHARED INBOX MANAGEMENT
What can Salesmate’s Shared Inbox
Tool do for you?
Take a quick look at what Salesmate’s Shared Team Inbox Solution does for your sales, marketing, and CX teams.
Learn how multiple team members can work collaboratively and achieve highest CX.
BE THERE FOR YOUR CUSTOMERS
Never miss critical conversations, ever!
Salesmate Shared Team Inboxes auto-refresh, so you’ll always have new conversations at the top.
Set time and trigger to send the right message at the right time. Choose your preferred time and time zone so prospects can receive replies at their best time.
Never lose the opportunity to be there for your customers. Set reminders for yourself and your team.
Get email and in-app notifications for crucial conversations.
WORK COLLABORATIVELY
Follow and assign conversations
Follow conversations where you want timely updates.
Have multiple teammates in the same conversation? No worries. Add multiple followers for a thread.
Assign ownership for every conversation and get better distribution of responsibility.
Invite or inform other members about specific conversations by sharing links to the email thread.
Top rated across all platforms
Customers have rated us the best compared to any other software across review platforms like G2, Gartner, TrustRadius.
4.6
4.7
9.8
TEAM INBOX FOR SALES
Bring more business, collaboratively
Attach conversations with deals so that every sales rep can visualize the deal progress. Salesmate comes with Contact Timeline, where all the updates are automatically added!
Track every email your team sends and gain significant insights on deal conversations.
Make internal notes to keep every team member on the same page.
Internally mention a colleague or a group and guide them to drive the deal conversation.
Use pre-made email templates and canned messages to reduce response time drastically!
PERSONALIZATIONS
Manage Shared Team Inboxes your way
2-way sync your entire Gmail or Outlook email inbox.
Segment conversations by creating Folders.
Tag conversations with various colors to filter and identify them quickly.
Every member can create and use their unique email signature.
Close or trash completed conversations for a focused approach.
Turn conversations into 5-star reviews with Shared Inboxes!
Experience how Salesmate can truly revolutionize the way your teams work. Try Team Inbox Management & other CRM features FREE for 15 days. No credit card required.
CRM & UNIFIED CUSTOMER PLATFORM
Much more than a
Team Inbox Management Tool
Salesmate is a complete CRM and a Unified Customer Platform to manage and automate processes for the three biggest
teams of your business. Salesmate simplifies everyday work for sales, marketing, and CX teams.
Take a look at other values offered by Salesmate.
Manage Deals & Pipelines
Create unlimited deals and sales pipelines effortlessly. Customize them according to your style!
Capture new leads
Use Salesmate’s lead generation tools like Web Forms, Live Chat, Chatbots, and Meeting Scheduler.
Nurture leads
Engage with fresh leads using various communication channels without leaving your CRM.
Communication channels
Salesmate comes with 2-way Email Sync, Built-in Calling, Texting, and Video Conferencing capabilities.
Automate follow-ups
Try Salesmate Sequences to automate sales follow-ups. You just define rules and let Salesmate do the rest!
Automate everyday tasks
Use Workflow Automation to automate routine and mundane tasks that you don’t want to do.
Drive personalized campaigns
Execute personalized campaigns in minutes using Marketing Automation. Engage with the right message on time!
Get the data muscle strong
Experience the true power of data with Salesmate’s advanced reporting. Create custom dashboards and reports.
Connect with 700+ tools
Salesmate has native and Zapier-based integrations, so you can connect Salesmate with tools you love!
5000+ businesses took the free trial and never looked back!
Experience Salesmate at your pace for 15 days. See the kind of impact it
can create on your business. No credit cared required.
Frequently Asked Questions
Got questions? Find answers!
What is a shared inbox software?
A shared inbox is a collaborative tool that allows multiple users to access and manage customer conversations from a single inbox.
It helps to enhance team collaboration and boosts customer satisfaction.
Shared inbox software creates a new email address for the shared inbox or shares a folder within an existing account.
It ensures team members can view, manage, and assign conversations efficiently.
Features like internal notes, email templates, or workflow automation in a shared inbox tool help reduce email clutter and prevent duplicate responses.
Customer support and sales teams must maintain a unified inbox, which improves customer communication and team productivity.
Integrating a shared inbox tool with CRM systems allows seamless team inbox management, ensuring effective handling of all customer queries.
Popular shared inbox platforms often offer a free trial to showcase their benefits.
In summary, a shared inbox is crucial for any business aiming to enhance team collaboration and deliver exceptional customer support.
It ensures all team members stay on the same page and manage customer conversations effectively.
Is the Salesmate team inbox GDPR compliant?
Yes, Salesmate’s shared team inbox is entirely GDPR compliant. We have ensured that our platform meets all the rigorous GDPR standards to protect user privacy and data security.
For businesses seeking a GDPR-compliant shared inbox solution, Salesmate CRM offers an excellent team inbox management tool.
Our platform supports team collaboration, allowing multiple users to manage customer conversations efficiently.
With features like shared inbox software, internal notes, and assigning tasks, Salesmate enhances team productivity and customer support.
Choose Salesmate for a reliable, GDPR-compliant shared inbox tool that streamlines your customer communication and boosts your support team’s effectiveness.
Distribution List vs. Shared Mailbox vs. Shared Inbox: What is the difference?
Feature | Distribution List | Shared Mailbox | Shared Inbox |
Access | Uses a standard email address to send to a group. | Shared by multiple users using the same login credentials. | Each team member has their own credentials, ensuring security and team collaboration. |
Security | No individual logins; less secure for sensitive information. | Shared login credentials can raise security concerns. | This solution provides secure access with individual logins, improving team inbox management and security. |
Functionality | Best for one-way communication, unsuitable for interactive discussions. | Allows multiple users to reply to emails but lacks advanced collaborative inbox features. | Offers shared inbox tools and collaboration features for internal discussions and task assignments. |
Team Productivity | Limited to email distribution; does not support internal notes or assigning tasks. | Basic shared mailbox functionality; lacks workflow automation and advanced team inbox management. | Enhances team productivity with automation features and the ability to assign emails and manage customer conversations. |
Support | Not ideal for customer support or shared email inbox solutions. | Can be used for customer support but does not provide specialized shared inbox solutions. | Best for exceptional customer support and managing team inbox for sales, support teams, and customer service teams. |
How is the shared team inbox helpful for sales?
A shared team inbox is a critical asset for sales teams aiming to streamline processes and enhance collaboration.
A shared inbox tool allows sales professionals to efficiently manage and collaborate on customer conversations.
With team inbox management features, sales teams can leverage internal notes and assign emails to specific team members, ensuring customer queries are handled promptly and effectively.
This collaborative email inbox enables internal discussions about strategies and approaches, improving decision-making and closing deals faster.
The best shared inbox software also integrates well with CRM systems, providing a unified view of customer interactions and automating repetitive tasks, which boosts overall team productivity and customer satisfaction.
By utilizing shared inbox solutions, sales teams can avoid duplicate responses and ensure that inbox management is handled with precision, enhancing efficiency and maintaining high customer support standards.
How marketing teams can use Team Inbox Software?
Marketing teams can use team inbox software to streamline customer communication and internal discussions.
A shared inbox allows multiple users to handle incoming messages, assign tasks, and avoid duplicate responses.
Teams can manage customer conversations effectively and ensure exceptional customer support with a collaborative email inbox.
Integrating a CRM with shared inbox and using a managing team inbox tool boosts team productivity and maintains customer satisfaction.
How do you choose the best team inbox software?
When selecting the best shared inbox software for your business, consider the following:
1. Number of users: Ensure the team inbox tool accommodates multiple team members and supports the required group email inbox features.
2. Features: Look for shared inbox solutions that offer collaborative inbox capabilities, such as internal notes, assign conversations and workflow automation.
Features like email templates and automation tools can enhance team inbox management and team productivity.
3. Integration with CRM: Opt for a CRM with shared inbox integration to streamline customer communication and centralize all interactions in one shared workspace.
This enhances customer satisfaction and supports seamless customer query handling.
4. Customization: Choose a shared inbox solution that allows for customization of email communication workflows.
This includes assigning tasks, tagging specific team members, and using email templates to handle repetitive tasks efficiently.
5. Analytics and reporting: Select a team inbox tool that offers comprehensive analytics and reporting features.
This helps track customer conversations, measure team productivity, and identify areas for improvement.
6. Cross-platform compatibility: Ensure the shared inbox app is compatible with various email clients and can handle multiple addresses.
This flexibility is crucial for managing shared inbox tools for teams across different platforms.
7. Customer support: Evaluate the level of customer support provided by the shared inbox tool.
Exceptional customer support ensures issues are resolved promptly, enhancing the overall user experience.
8. Security: Prioritize shared inbox tools with robust security measures.
Look for features like assign ownership, internal team chat, and secure handling of social media messages to protect sensitive information.
What are the critical features of a shared inbox solution?
In today’s fast-paced business environment, leveraging a shared inbox solution is crucial for team productivity and customer satisfaction.
Here are the key features everyone should consider:
1. Collaboration features: Enable team members to collaborate seamlessly with internal notes, assign tasks, and tag specific team members to keep everyone on the same page.
This enhances team collaboration and ensures exceptional customer support.
2. Analytics: Gain insights into customer conversations and team performance through robust analytics.
This data helps in making informed decisions and improving team inbox management.
3. Email management: Efficiently manage incoming messages from multiple email accounts.
With shared inbox software, streamline email communication and avoid duplicate responses.
4. Customer surveys: Improve customer satisfaction by sending out surveys directly from your shared inbox.
This feedback is invaluable for refining your customer support strategies.
5. SMS integration: Integrate SMS to manage customer queries from a central location.
This feature, available in some of the best shared inbox software, enhances customer communication across multiple channels.
6. Inbox actions: Automate repetitive tasks with workflow automation. Assign ownership of emails to specific team members, ensuring customer queries are addressed promptly.
7. Tagging: Use tags to categorize and prioritize customer conversations.
This feature is a shared inbox tool, like Google Collaborative Inbox, which helps in efficient team inbox management.
8. CRM integrations: Integrate with popular CRMs to enhance your shared inbox capabilities.
A CRM with shared inbox integration ensures all customer data is in one place, facilitating better customer service teams.
Adopting a shared inbox tool for teams is essential for managing customer support effectively.
From the team inbox for sales to the shared inbox for customer support, these features help deliver great customer support and improve team productivity.
Invest in the best shared inbox tool to ensure your support team can handle incoming emails efficiently, provide exceptional customer support, and maintain high customer satisfaction.
Consider free trial options to find the right fit for your business needs.
What are the benefits of using team inbox management software?
Benefits of using team inbox management software-
1. Centralized communication to avoid back & forth: With a shared inbox or team email inbox, all customer conversations are centralized, eliminating the need for endless back-and-forth emails.
This streamlines communication, ensuring your team is always on the same page.
2. Better access control & permissions: Shared inbox software allows better control over who can access and manage emails.
With shared mailbox software, you can assign specific team members to handle certain customer queries, enhancing security and efficiency.
3. Increased accountability & transparency: Using a team inbox management tool and a managing shared inbox tool for teams boosts accountability.
Each email is assigned to a team member, making it clear who is responsible for each task. This transparency ensures that no email is overlooked.
4. Better email organization: Shared inbox solutions offer superior organization capabilities.
Emails can be tagged, categorized, and sorted, making it easier for your team to find and manage customer conversations. Shared email inbox tools keep everything in order.
5. Performance visibility: With shared inbox tools and shared inbox for teams, you get insights into your team’s performance.
Track response times, identify bottlenecks, and ensure your team is delivering exceptional customer support.
6. Grow as you grow: Team inbox management software scales with your business.
Whether you need to manage multiple email accounts, assign tasks to specific team members, or automate repetitive tasks, these tools grow with you, ensuring you always provide great customer support.
Investing in the best shared inbox software enhances team collaboration, boosts customer satisfaction, and supports your business growth.
Why is Salesmate the best shared inbox tool?
At Salesmate, our Shared Team Inbox is crucial for managing sales, marketing, and customer experience (CX) communications, significantly boosting productivity and performance.
Here are the key differentiators that set Salesmate apart from its competitors-
1. Industry-leading CRM with the best shared team inbox– Salesmate’s shared inbox separates emails for marketing, sales, and CX teams into individual inboxes, providing a clear view of ongoing activities and creating a highly collaborative environment.
2. Efficient communication and collaboration– Easily link deals with email threads, follow conversations, tag teammates, and add internal notes. Our auto-refreshing inboxes ensure you always see the latest conversations at the top.
3. Timely and personalized responses– Schedule messages to be sent at the best time for your prospects, set reminders, and receive email and in-app notifications for crucial conversations so you never miss an opportunity.
4. Follow and assign conversations– Get timely updates by following threads, distribute responsibility by assigning conversations to specific team members, and involve others by sharing email thread links.
5. Collaborate to drive business growth– Visualize deal progress by attaching conversations with deals, track emails to gain insights, use internal notes and mentions to guide team efforts, and reduce response time with pre-made email templates.
6. Flexible inbox management– Integrate your Gmail or Outlook inbox with 2-way sync, organize conversations using folders and tags, personalize email signatures, and maintain a focused approach by closing or trashing completed conversations.
7. Mobile management– Manage conversations on the go with Salesmate’s mobile apps for iOS and Android, ensuring you’re always available for your customers. Experience the best shared inbox tool with Salesmate for enhanced team productivity and customer satisfaction.