We use our own Shared Team Inbox
at Salesmate

A Shared Inbox is an inbox that can be accessed by multiple users. Businesses or organizations often use this type of inbox to allow multiple people to view and manage customer conversations.

A shared inbox tool can be a great way to keep everyone in the loop on important information, increase customer satisfaction. It can also help to reduce the amount of email clutter that each individual has to deal with.

A team inbox software can be set up in a few different ways. One option is to create a new email address that will be used exclusively for the Shared Inbox. This address can then be added to the email accounts of all of the individuals who need to access it.

Another option is to set up a separate folder within an existing email account that can be shared with others. Whichever method is used, it is essential to ensure that only authorized users have access to the same email.

Once the Shared Inbox has been set up, anyone who needs access can view and manage the messages.

This can be a great way to keep track of important conversations and ensure that everyone is on the same page. It can also help reduce the amount of email clutter each individual has to deal with.

The answer is yes! Salesmate shared team inbox is fully GDPR compliant. We have taken all of the necessary steps to ensure that our platform meets the rigorous standards set by the GDPR.

We are committed to protecting the privacy of our users and their data, and we will continue to do so in accordance with the GDPR and all other applicable laws.

If you are looking for a GDPR-compliant team inbox management tool, Salesmate CRM is the perfect solution for you!

A distribution list is an email address to send an email to a group of people without using the CC.

So instead of using typing multiple email addresses, you can use a common email address (ex, everyone@company.com) to notify every member of the team.

Distribution lists are good for passing on information, but not for conversations. 

Where distribution lists fail, shared mailboxes come into the picture. It enables users to reply to messages who have access to the inbox. 

Every user uses the same login and password, as it’s a shared mailbox. It can raise questions on security as everyone is using the same credentials. 

In Shared Team Inbox, everyone has their login credentials, which solves the problems of distribution lists and team email inbox.

Sales can use Team Inbox Management to work on deals collaboratively.

They can effectively discuss strategies internally using notes and pick the right approach for closing deals.

Marketing teams can use team email inboxes to manage partnerships or collaboration discussions. One of the use cases is for content marketing teams that are constantly making new partnerships.

There are a few things to consider when choosing the best shared inbox software, some of which are listed below:  

1. The number of users that will be using the software 
2. The types of features that are needed 
3. The budget 
4. The level of customer support that is required 
5. The ease of use.

Some of the features that are often included in a good team inbox software are listed below:

1. The ability to add multiple users
2. The ability to share files and folders
3. The ability to assign tasks
4. The ability to track progress
5. The ability to set up alerts and notifications
6. The ability to integrate with other software programs.

There are many benefits of using a shared inbox solution, some of which are listed below:

1. Reduce email clutter for each individual: 

A team inbox management software can help keep everyone in the loop, assign conversations, take internal notes, avoid duplicate replies resulting in less clutter, and better email management. This can be a great way to keep everyone organized and ensure important conversations are not missed.

2. Keep everyone in the loop on important conversations: 

A team inbox software allows you to keep track of important conversations. This can be a great way to ensure everyone is on the same page and have better team collaboration.

3. Track tasks and tickets with ease: 

A team inbox management software can help to keep track of tasks and tickets. This can be a great way to boost productivity and make sure that deadlines are met. It also ensures that your customers receive the best level of support every time.

4. Improve communication within a team: 

A shared inbox app can help to improve customer communication and communication within a team. It allows support teams to deliver better support and reduce churn. It also helps in better team collaboration.

You can take notes or mention teammates to keep them in the loop for important conversations.

5. Boost productivity: 

A shared inbox solution can help boost productivity by allowing teams to collaborate better and deliver exceptional customer experiences.

6. Save time: 

An email sharing software can help save time. Every customer of yours reach out to you using a single medium, that allows you to respond quickly and resolve customer queries faster.

Salesmate is the best shared inbox tool for teams because it offers a wide range of features, is easy to use, and is affordable. Salesmate also offers great customer support, which is essential for any team inbox software.

Some of the features that are offered by Salesmate include:

1. The ability to add multiple users
2. The ability to share files and folders
3. The ability to assign tasks
4. The ability to track progress
5. The ability to set up alerts and notifications
6. The ability to integrate with other software programs.

Salesmate is also easy to use, which is essential for any team inbox software. The interface is user-friendly and easy to navigate. Salesmate also offers a wide range of tutorials and support resources, so you can get started using the software quickly and easily.

Finally, Salesmate is affordably priced. It offers a range of subscription options, so you can choose the plan that best suits your needs. Salesmate offers a free trial, so you can try out the software before committing to a subscription.