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At Salesmate, we heavily rely on our Shared Team Inbox for three essential teams. We manage sales, marketing, and CX 
communications using our team inbox tool, and it has done wonders for us in terms of productivity and performance!

No credit card required.

Team productivity

Faster query resolution

Increase in NPS

Capterra g2 software advice

Shared Inbox software is helpful. But when it’s inside a CRM, it’s truly 

Learn why 5000+ companies like yours use Shared Team Inbox and other Salesmate features.

  • Salesmate Team Inbox can separate emails for marketing, sales, and CX teams in their individual inboxes, giving you a picture of what’s happening. It’s simply the most collaborative environment for teams.
  • Associate deals with conversations in just a few clicks!
  • Follow conversations, tag teammates, and drop internal notes. 


How do we utilize Shared Inbox at Salesmate?

Create multiple team inboxes
Invite followers to conversations
15+ filters to find the right conversation
Assign ownerships to conversations
Attach conversations with sales deals
Add internal notes and mention teammates
Use pre-made templates and canned responses
Use reminders and never miss important updates
Get regular updates with email tracking
Share a pizza and an inbox

Take a 15-day free trial and experience Shared Team Inbox for teams and other value-driven features from Salesmate. No credit card required.


What can Salesmate’s Shared Inbox 
Tool do for you?

Take a quick look at what Salesmate’s Shared Team Inbox Solution does for your sales, marketing, and CX teams. 
Learn how multiple team members can work collaboratively and achieve highest CX.


Salesmate Shared Team Inboxes auto-refresh, so you’ll always have new conversations at the top.

Set time and trigger to send the right message at the right time. Choose your preferred time and time zone so prospects can receive replies at their best time.

Never lose the opportunity to be there for your customers. Set reminders for yourself and your team.

Get email and in-app notifications for crucial conversations.

Never miss critical conversations, ever
Follow and assign conversations


Follow conversations where you want timely updates.

Have multiple teammates in the same conversation? No worries. Add multiple followers for a thread.

Assign ownership for every conversation and get better distribution of responsibility.

Invite or inform other members about specific conversations by sharing links to the email thread.

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Customers have rated us the best compared to any other software across review platforms like G2, Gartner, TrustRadius.

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Attach conversations with deals so that every sales rep can visualize the deal progress. Salesmate comes with Contact Timeline, where all the updates are automatically added!

Track every email your team sends and gain significant insights on deal conversations.

Make internal notes to keep every team member on the same page.

Internally mention a colleague or a group and guide them to drive the deal conversation.

Use pre-made email templates and canned messages to reduce response time drastically!

Bring more business, collaboratively
Manage Shared Team Inboxes your way


2-way sync your entire Gmail or Outlook email inbox. 

Segment conversations by creating Folders.

Tag conversations with various colors to filter and identify them quickly.

Every member can create and use their unique email signature.

Close or trash completed conversations for a focused approach.

Turn conversations into 5-star reviews with Shared Inboxes

Experience how Salesmate can truly revolutionize the way your teams work. Try Team Inbox Management & other CRM features FREE for 15 days. No credit card required.


When we say “Be there for your customers,” we truly mean it. Salesmate mobile apps for iOS & Android let you manage conversations on the go.

Manage inboxes using Salesmate mobile apps


Much more than a 
Team Inbox Management Tool

Salesmate is a complete CRM and a Unified Customer Platform to manage and automate processes for the three biggest 
teams of your business. Salesmate simplifies everyday work for sales, marketing, and CX teams.
Take a look at other values offered by Salesmate.

Manage Contacts & Deals
Manage Deals & Pipelines

Create unlimited deals and sales pipelines effortlessly. Customize them according to your style!

Capture new leads
Capture new leads

Use Salesmate’s lead generation tools like Web Forms, Live Chat, Chatbots, and Meeting Scheduler.

Nurture leads
Nurture leads

Engage with fresh leads using various communication channels without leaving your CRM.

Communication channels
Communication channels

Salesmate comes with 2-way Email Sync, Built-in Calling, Texting, and Video Conferencing capabilities.

Automate follow-ups
Automate follow-ups

Try Salesmate Sequences to automate sales follow-ups. You just define rules and let Salesmate do the rest!

Automate everyday tasks
Automate everyday tasks

Use Workflow Automation to automate routine and mundane tasks that you don’t want to do.

Drive personalized campaigns
Drive personalized campaigns

Execute personalized campaigns in minutes using Marketing Automation. Engage with the right message on time!

Get the data muscle strong
Get the data muscle strong

Experience the true power of data with Salesmate’s advanced reporting. Create custom dashboards and reports.

Connect with 700+ tools
Connect with 700+ tools

Salesmate has native and Zapier-based integrations, so you can connect Salesmate with tools you love!

5000+ businesses took the free trial and never looked back!

Experience Salesmate at your pace for 15 days. See the kind of impact it
can create on your business. No credit cared required.

Frequently Asked Questions

Got questions? Find answers!

What is a Shared Inbox software?

A Shared Inbox is an inbox that can be accessed by multiple users. Businesses or organizations often use this type of inbox to allow multiple people to view and manage customer conversations.

A shared inbox tool can be a great way to keep everyone in the loop on important information, increase customer satisfaction. It can also help to reduce the amount of email clutter that each individual has to deal with.

A team inbox software can be set up in a few different ways. One option is to create a new email address that will be used exclusively for the Shared Inbox. This address can then be added to the email accounts of all of the individuals who need to access it.

Another option is to set up a separate folder within an existing email account that can be shared with others. Whichever method is used, it is essential to ensure that only authorized users have access to the same email.

Once the Shared Inbox has been set up, anyone who needs access can view and manage the messages.

This can be a great way to keep track of important conversations and ensure that everyone is on the same page. It can also help reduce the amount of email clutter each individual has to deal with.

Is Salesmate Team Inbox GDPR compliant?

The answer is yes! Salesmate shared team inbox is fully GDPR compliant. We have taken all of the necessary steps to ensure that our platform meets the rigorous standards set by the GDPR.

We are committed to protecting the privacy of our users and their data, and we will continue to do so in accordance with the GDPR and all other applicable laws.

If you are looking for a GDPR-compliant team inbox management tool, Salesmate CRM is the perfect solution for you!

Distribution List vs. Shared Mailbox vs. Shared Inbox: What is the difference?

A distribution list is an email address to send an email to a group of people without using the CC.

So instead of using typing multiple email addresses, you can use a common email address (ex, everyone@company.com) to notify every member of the team.

Distribution lists are good for passing on information, but not for conversations. 

Where distribution lists fail, shared mailboxes come into the picture. It enables users to reply to messages who have access to the inbox. 

Every user uses the same login and password, as it’s a shared mailbox. It can raise questions on security as everyone is using the same credentials. 

In Shared Team Inbox, everyone has their login credentials, which solves the problems of distribution lists and team email inbox.

How Shared Team Inbox is useful for sales?

Sales can use Team Inbox Management to work on deals collaboratively.

They can effectively discuss strategies internally using notes and pick the right approach for closing deals.

How marketing teams can use Team Inbox Software?

Marketing teams can use team email inboxes to manage partnerships or collaboration discussions. One of the use cases is for content marketing teams that are constantly making new partnerships.

How to choose the best Team Inbox software?

There are a few things to consider when choosing the best shared inbox software, some of which are listed below:  

  1. The number of users that will be using the software 
  2. The types of features that are needed 
  3. The budget 
  4. The level of customer support that is required 
  5. The ease of use.
What are the key features of Shared Inbox solution?

Some of the features that are often included in a good team inbox software are listed below:

  1. The ability to add multiple users
  2. The ability to share files and folders
  3. The ability to assign tasks
  4. The ability to track progress
  5. The ability to set up alerts and notifications
  6. The ability to integrate with other software programs.
What are the benefits of using Team Inbox management software?

There are many benefits of using a shared inbox solution, some of which are listed below:

1. Reduce email clutter for each individual: 

A team inbox management software can help keep everyone in the loop, assign conversations, take internal notes, avoid duplicate replies resulting in less clutter, and better email management. This can be a great way to keep everyone organized and ensure important conversations are not missed.

2. Keep everyone in the loop on important conversations: 

A team inbox software allows you to keep track of important conversations. This can be a great way to ensure everyone is on the same page and have better team collaboration.

3. Track tasks and tickets with ease: 

A team inbox management software can help to keep track of tasks and tickets. This can be a great way to boost productivity and make sure that deadlines are met. It also ensures that your customers receive the best level of support every time.

4. Improve communication within a team: 

A shared inbox app can help to improve customer communication and communication within a team. It allows support teams to deliver better support and reduce churn. It also helps in better team collaboration.

You can take notes or mention teammates to keep them in the loop for important conversations.

5. Boost productivity: 

A shared inbox solution can help boost productivity by allowing teams to collaborate better and deliver exceptional customer experiences.

6. Save time: 

An email sharing software can help save time. Every customer of yours reach out to you using a single medium, that allows you to respond quickly and resolve customer queries faster.

Why Salesmate is the best Shared Inbox tool?

Salesmate is the best shared inbox tool for teams because it offers a wide range of features, is easy to use, and is affordable. Salesmate also offers great customer support, which is essential for any team inbox software.

Some of the features that are offered by Salesmate include:

  1. The ability to add multiple users
  2. The ability to share files and folders
  3. The ability to assign tasks
  4. The ability to track progress
  5. The ability to set up alerts and notifications
  6. The ability to integrate with other software programs.

Salesmate is also easy to use, which is essential for any team inbox software. The interface is user-friendly and easy to navigate. Salesmate also offers a wide range of tutorials and support resources, so you can get started using the software quickly and easily.

Finally, Salesmate is affordably priced. It offers a range of subscription options, so you can choose the plan that best suits your needs. Salesmate offers a free trial, so you can try out the software before committing to a subscription.