Building seamless omnichannel experiences for customers
This blog explains how omnichannel customer experience connects every customer interaction - across chat, email, social media, stores, and more - into one seamless journey. It highlights that today’s customers expect brands to recognize them across channels, not restart every conversation, and that loyalty now depends on continuity and personalization rather than discounts. By integrating AI, unified data, and consistent communication, businesses can build stronger relationships, enhance engagement, and deliver truly connected experiences that drive trust and long-term loyalty.
![Top 8 CRM black friday deals 2025 [Get the best SaaS tools]](/mm-images/black-friday-2025-crm-1--8zblntud.webp?width=295 "Top 8 CRM black friday deals 2025 [Get the best SaaS tools]")
Top 8 CRM black friday deals 2025 [Get the best SaaS tools]
In this blog, you'll find the eight best Black Friday CRM deals of 2025, a quick comparison table, and smart shopping advice, everything you need to start shopping for the right CRM deal today.
How DTC brands enhance customer experience
Modern DTC brands win loyalty after the purchase by connecting systems, automating outcomes, and personalizing every interaction. This blog shows how Skara helps them turn support into seamless, trust-building experiences that drive retention and growth.
![Future trends in CRM [The evolution of CRM software in 2026]](/mm-images/future-trends-in-crm-and-how-to-prepare-now-0u2u403h.webp?width=295 "Future trends in CRM [The evolution of CRM software in 2026]")
Future trends in CRM [The evolution of CRM software in 2026]
By 2026, CRM systems will evolve from simple data trackers into intelligent, AI-powered partners that predict customer intent, automate multi-step decisions, and deliver hyper-personalized, omnichannel experiences. This transformation - driven by Agentic AI, predictive analytics, and ethical automation - will help businesses build trust, improve efficiency, and strengthen long-term customer relationships.
Conversational AI: The game changer for e-commerce
This blog covers how conversational AI is transforming e-commerce by cutting support costs, reducing returns, and recovering abandoned carts.
How to make year-end sales planning easy with automation
This blog explores how sales leaders can craft a successful sales plan, leverage data-driven insights, use Salesmate automation, align with revenue targets and CRM systems, and integrate year-end tax planning into financial strategy.
7 Best Pipedrive alternatives to scale in 2026
This blog compares the top seven Pipedrive alternatives that help growing teams overcome Pipedrive’s limitations in automation, integrations, and scalability. It highlights Salesmate CRM as the leading all-in-one, AI-powered solution that unifies sales, marketing, and customer service while offering transparent pricing, automation, and built-in communication tools for effortless growth.
Say hello to your new CRM
Take a risk-free trial and explore all capabilities at zero cost for 15 days.
No credit card required. Cancel anytime.
What Is SKARA? Salesmate’s AI Agent for Sales & Support
Skara agents are deployed to address a wide range of business challenges and use cases, helping organizations tackle tasks that require speed, accuracy, and personalization. Let's dive deep into what Skara is and how it can be a new AI employee for your business.
Meet Skara on Web: The AI Pilot That Never Sleeps, Never Forgets, and Always Delivers
This blog introduces Skara, Salesmate’s intelligent AI Pilot that autonomously handles sales, support, and customer engagement across chat, voice, and web. It explains how Skara’s agentic AI architecture enables empathy, consistency, and 24/7 service, redefining how modern businesses connect and grow.
AI agents in customer experience: The next CX revolution
AI agents are revolutionizing customer experience by moving beyond chatbots to deliver autonomous, personalized, and emotionally intelligent interactions that resolve issues end-to-end. By combining reasoning, memory, and real-time action, they empower businesses to achieve higher productivity, lower costs, and more human-like customer engagement while maintaining governance and human oversight.
AI agent vs AI chatbot: Understanding key differences and uses
This article will help you understand how AI agents go beyond chatbots, using context, learning, and autonomy to deliver smarter, more human-like experiences.
How to Build a Winning Black Friday CRM Strategy for 2026
In this blog, we explore A Black Friday CRM strategy turns short-term promotions into long-term relationships, the kind that drive revenue beyond the holiday buzz.
15 Black Friday marketing strategies to boost sales in 2025
In this guide, you'll find 15 Black Friday marketing strategies for 2025 that show how to win sales, protect profits, and keep customers coming back long after the holiday rush is over.
- 1
- 2
- 3
- 4
- 5
- ...
- 81
Subscribe to Salesmate Newsletter
Get actionable strategies, industry trends, and expert insights - directly to your inbox.
