Automatic call distribution
Salesmate virtual phone system allows its users to decide on two different ways of distributing incoming calls: sequential or simultaneous ringing.
Inbound calls will get directed to designated users in a sequential way. If the first user is busy, the call will go to next user and so on. It will also try to equally distribute the call volume amongst the users
For e.g. A sales team has three sales reps, Mark, Robin, and Arthur. In the sequential mode, an inbound call will first go to Mark, then to Robin and then to Arthur.
Incoming/Inbound calls will get directed to all the designated users at the same time. Anyone from them can pick up the call