Live chat for scaling customer experience

Capture more leads and provide exceptional support by engaging with your visitors and customers in real-time.

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Live chat for scaling customer experience

Powering 4,000+ sales teams across 70 countries

LIVE CHAT TOOL

Here’s how live chat can help you improve your customer engagement

Try Salesmate, it’s scalable, affordable, and exhibits robust live chat features like:

Customized intuitive live chat widget that matches your brand image
Light on your pocket with complete transparency on the pricing plan
Built-in live chat within CRM software for seamless contact management
Powerful team collaboration feature that encourages real-time conversations
Deliver best-in-class support in real-time and gain customer loyalty
Analytics and reporting making it easy to quantify live chat agent’s efforts

Salesmate live chat to address a modern-day user need

Ace the user experience race by delivering real time sales and support with our live chat feature, making Salesmate a truly omnichannel
platform to manage all your communications.

Capture leads

Instantly connect with your website visitors and qualify them. Create an accurate profile of every visitor and keep the engagement rolling within your CRM. Attract and engage with your visitors to capture more leads and convert them into customers.

Address queries instantly

Shorten your response time and leave your visitors delighted. Acknowledge and address customer issues in real-time and provide personalized experience to every visitor. Resolve customer queries in a snap with live chat.

Drive contextual conversation

Don’t drive your visitors away by asking repetitive questions. Refer to a consolidated timeline view of customer conversations for a more meaningful engagement. Have conversations that leave a lasting impression with access to past conversations.

Increase brand presence

Create a chat window that reflects your brand. Set up and customize the appearance of your chat window according to your brand image. Add colors and a personalized welcome message to entice your visitors and start engaging.

Try it for yourself.

See how Salesmate can improve sales pipeline
management for your team.

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Or simply want to see if Salesmate will fit your needs? Book a Demo

Get everyone on the same page

Never miss out on a lead; assign the chat to the right team member. Allow the team member to take ownership of the respective conversation and loop in other team members for further assistance with a note or mention.

Set availability

Don’t let your customers wait for too long. Set the availability of your live chat agents. Let your visitors and customers know the best time to connect with your team to engage better and faster.

Segment users

Step-up your prospecting with targeted messages based on behaviors and preferences. Qualify incoming website leads with tags. Segment leads in a group of users to send targeted messages and increase response rate.

Enhance contact experience

Eliminate the time-consuming task of gathering data and documents when chatting with a client. Track the deals and activities associated with the contact while having a conversation or sending a follow-up.

INTEGRATIONS

Integrate Salesmate with your favorite apps

Salesmate integrates with 700+ business apps including Google Apps, Microsoft, and Zapier

See all integrations

500+ POWERFUL FEATURES BUILT-IN

Why use Salesmate live chat feature?

Salesmate’s live chat feature is here to make a difference; have meaningful conversations to get customers for life. Attract your visitors, engage with them, and provide personalized experience to close more deals.

Personalize

Refer to chat history before engaging in a conversation so that the
customer doesn’t have to repeat the problem. Personalize by having
pre-context of your customer issues.

Authenticate

Ask for the email address of the visitor before initiating a chat to authenticate visitor identity and
follow up with leads who got in touch while you were offline.

Notify

Notify a specific email address, whenever a visitor requests a chat. Delegate by allowing a particular
team to take the ownership of the customer conversation.

Send attachments

Allow your agents and visitors to exchange files, screenshots, images, videos to enable both the parties to make their point clear.

Engage in real time

Capture every conversation in the contact timeline to allow the sales agents to tailor their communication to each prospect’s needs.

Support extensively

Allow your agents to speed up the customer query resolution process by looping in another team member
in the conversation thread with
notes.

We can see our pipeline, including the sales process stages and the dollar volume at each stage. Since our inception 90 days ago, our pipeline has grown 100%

Jacqui Sabo Vice President, Faciliteq

500+ POWERFUL FEATURES BUILT-IN