Powering 4,000+ sales teams across 70 countries
Live Chat tool
Here’s how live chat can help you improve your customer engagement
Try Salesmate, it’s scalable, affordable, and exhibits robust live chat features like:
Salesmate live chat to address a modern-day user need
Ace the user experience race by delivering real time sales and support with our live chat feature, making Salesmate a truly omnichannel
platform to manage all your communications.
Instantly connect with your website visitors and qualify them. Create an accurate profile of every visitor and keep the engagement rolling within your CRM. Attract and engage with your visitors to capture more leads and convert them into customers.
Address queries instantly
Shorten your response time and leave your visitors delighted. Acknowledge and address customer issues in real-time and provide personalized experience to every visitor. Resolve customer queries in a snap with live chat.
Drive contextual conversation
Don’t drive your visitors away by asking repetitive questions. Refer to a consolidated timeline view of customer conversations for a more meaningful engagement. Have conversations that leave a lasting impression with access to past conversations.
Increase brand presence
Create a chat window that reflects your brand. Set up and customize the appearance of your chat window according to your brand image. Add colors and a personalized welcome message to entice your visitors and start engaging.
Rated 5-star for ease of use and value for money
Get everyone on the same page
Never miss out on a lead; assign the chat to the right team member. Allow the team member to take ownership of the respective conversation and loop in other team members for further assistance with a note or mention.
Don’t let your customers wait for too long. Set the availability of your live chat agents. Let your visitors and customers know the best time to connect with your team to engage better and faster.
Step-up your prospecting with targeted messages based on behaviors and preferences. Qualify incoming website leads with tags. Segment leads in a group of users to send targeted messages and increase response rate.
Enhance contact experience
Eliminate the time-consuming task of gathering data and documents when chatting with a client. Track the deals and activities associated with the contact while having a conversation or sending a follow-up.
Integrate Salesmate with your favorite apps
Salesmate integrates with 700+ business apps including Google Apps, Microsoft, and Zapier
500+ POWERFUL FEATURES BUILT-IN
Why use Salesmate live chat feature?
Salesmate’s live chat feature is here to make a difference; have meaningful conversations to get customers for life. Attract your visitors, engage with them, and provide personalized experience to close more deals.
Refer to chat history before engaging in a conversation so that the
customer doesn’t have to repeat the problem. Personalize by having
pre-context of your customer issues.
Ask for the email address of the visitor before initiating a chat to authenticate visitor identity and
follow up with leads who got in touch while you were offline.
Notify a specific email address, whenever a visitor requests a chat. Delegate by allowing a particular
team to take the ownership of the customer conversation.
Allow your agents and visitors to exchange files, screenshots, images, videos to enable both the parties to make their point clear.
Engage in real time
Capture every conversation in the contact timeline to allow the sales agents to tailor their communication to each prospect’s needs.
Allow your agents to speed up the customer query resolution process
by looping in another team member
in the conversation thread with
We can see our pipeline, including the sales process stages and the dollar volume at each stage. Since our inception 90 days ago, our pipeline has grown 100%
Jacqui Sabo Vice President, Faciliteq
500+ POWERFUL FEATURES BUILT-IN
Get more than just live chat with 500+ built-in features
Make and record calls, send texts from web and mobile apps.
Send emails, track email opens and clicks and connect with team members.
Record calls for crucial information and training purposes.
Grow your business with sales data and not assumptions.
Have 360 degree view of all your deals.
Find out which leads needs more attention with lead scoring.
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