You have already been using the call transfer inside Salesmate’s iOS. In this product update, we are excited to bring the same functionality to our Android app users.
Call transfer feature enables users to forward any incoming calls to an alternate number. If you are using Salesmate mobile app for Android smartphone, you can now transfer your call to your colleague for providing better experience.
Warm call transfer
Using the warm call transfer in our Android app, a team member can consult with the teammate who has the expertise of handling tricky calls or calls that require their presence for proper knowledge transfer. If your team members are completely unsure about what interaction can be done with such callers, they can transfer that call to the expert team member without keeping the contact on hold.
Cold call transfer
Customers and prospects trying to connect with your sales or support team might sometime mix up the numbers and end up talking with the wrong department or person. With cold call transfer, you can easily transfer such call to the right team member or department without wasting your precious time.
Re-visiting the last updates