AI Agents Platform

AI Agents for eCommerce,
sales & support

Skara by Salesmate is an AI Agents platform that doesn’t just answer questions. It understands intent, takes actions, and moves every conversation closer to a purchase or a resolution - without needing a human on every thread.

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Trusted by 8,500+ businesses globally

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Ecommerce Autopilot

Ecommerce conversations and conversions on Autopilot

Skara is built for ecommerce first. Your AI Agents become product experts, checkout assistants, and post-purchase guides - always on, always on brand.

Teams using AI Agents typically see:

  • Higher checkout conversion
  • Lift in AOV from recommendations
  • Lower first-line ticket volume
Explore Ecommerce AI Agents
Guide shoppers to the right products

Guide shoppers to the right products

Answer questions about size, fit, ingredients, compatibility, availability - and recommend the right products or bundles in real time. 

Build and recover carts automatically

Build and recover carts automatically

Add items to cart during conversations, remind shoppers about what they left behind, and recover abandoned checkouts over chat, WhatsApp, SMS, and email. 

Handle post-purchase like a pro

Handle post-purchase like a pro

“Where is my order?”, “I want to change my size”, “Can I return this?” - AI Agents can track orders, start return/exchange flows, and only escalate when needed.

Sales Autopilot

Turn inbound interest into meetings and deals -without extra SDRs

Skara gives you always-on SDRs that qualify leads, ask discovery questions, book meetings, and push everything into Salesmate or your CRM. No forms. No delays. No missed opportunities.

See Sales AI Agents
Qualify leads with real conversations

Qualify leads with real conversations

Instead of static forms, Skara asks smart follow-up questions, identifies buyer intent, collects requirements, and qualifies prospects automatically.

Book meetings on autopilot

Book meetings on autopilot

AI Agents share availability, handle time-zone logic, and schedule meetings directly on your team’s calendar - no back-and-forth needed.

Create and update CRM records instantly

Create and update CRM records instantly

Every conversation turns into structured CRM data. Skara creates/updates contacts, deals, activities, timelines, and lead scores on its own.

Route hot leads to the right owners

Route hot leads to the right owners

High-intent prospects get escalated instantly to the right rep, SDR team, or regional owner before a competitor grabs them.

Support Autopilot

First-line customer support, handled by AI

Skara’s AI Agents take care of everyday support questions-instantly, accurately, and in any channel - so your human team can stay focused on complex cases and VIP customer.

Result: Faster resolutions, fewer tickets, and lower cost per conversation - without compromising on experience.

See Support AI Agents
Deflect high-volume FAQs effortlessly

Deflect high-volume FAQs effortlessly

Handle order status, shipping timelines, returns, exchanges, warranty questions, and store policies - without waiting for a human agent.

Smart authentication and context retrieval

Smart authentication and context retrieval

AI Agents verify customers, fetch their order history, view past conversations, and personalize responses automatically.

Trigger workflows and take action

Trigger workflows and take action

Update orders, start returns, generate labels, create support tickets, or hand off to the right team.

AI-assisted handoff to humans

AI-assisted handoff to humans

When agents step in, they get suggested replies, conversation summaries, and customer context - so they can respond faster.

Multi-language support at scale

Multi-language support at scale

Serve global audiences in their preferred language across chat, WhatsApp, SMS, email, and social channels.

Proof in the numbers!

23%

more conversions without a single hire

18%

lift in AOV

90%

of common queries resolved

50%

Boost in productivity

Imagine increasing the conversions by 23% without hiring more Agents. Let Salesmate AI Agents do the heavy lifting while reducing the cost.

Start your journey with AIBook a Demo
CHANNELS

Plug-and-play, the easy way

Launch instantly-no tech headaches. Seamlessly integrate Salesmate AI Agents into your current tools
and workflows, seeing results within minutes.

01

One-click content sync

Instantly sync your knowledge base, resources, or product catalogs with just a click. Skara keeps your content current and ready for accurate, timely conversations. 

02

AI trained, your way

03

Supercharge your stack

04

Every channel covered

05

Speak your customer’s language

Before / After

Your inbox: Before & After

More messages, less mess.

Before Skara most teams struggle with…

  • Repeating the same answers all day: Answering identical product questions manually - pricing, sizes, availability, compatibility - across chat, email, WhatsApp, and Instagram. 
  • Conversations dying midway: Potential customers drop off because your bot can’t understand them, or your team can’t reply fast enough to keep the momentum going. 
  • Missed sales the moment you step away: If you're not online, opportunities slip. Traditional bots can’t actually sell - they just respond. 
  • Too many clicks and confusing journeys: Customers must browse endless menus, filters, pages, or forms just to find what they want - leading to abandonment.
  • Constantly switching between tools: Agents waste time jumping between CRM, catalog, support tools, and spreadsheets just to answer simple questions.

After Skara, everything becomes smoother…

  • Product questions answered instantly, 24/7: Skara understands your entire catalog and policies. It replies instantly and accurately - no manual typing, no repetition.
  • Conversations stay alive and moving forward: Skara handles objections, asks smart follow-ups, and guides shoppers naturally - keeping them engaged until they act.
  • Zero missed sales - even when you're away: Skara qualifies leads, recommends products, creates carts, books demos, and closes micro-sales automatically.
  • Customers find what they want in one message: No more filters, menus, or endless clicks. Buyers simply describe what they need, and Skara shows the perfect products instantly.
  • Your team works from one unified system: Skara connects with your CRM, inbox, catalog, and order system - so agents stop switching tools and start focusing on revenue.
Enterprise-Grade Security

Intelligent human-like AI Agents built for enterprise scale & security

  • Your data is stored securely in your environment.
  • Fully compliant with GDPR, SOC 2, and industry standards.
  • No data sharing with third-parties.

Intelligent human-like AI Agents built for enterprise scale & security

Ecommerce AI agent benchmarks: Conversion uplift that matters
Agentic AI

Ecommerce AI agent benchmarks: Conversion uplift that matters

This blog explains how AI agents improve ecommerce conversion rates using real-world benchmarks, data, and performance insights.

May 2026
13 Mins Read
AI agents vs CRM, helpdesk, and CDP: Where they actually fit in your stack
Agentic AI

AI agents vs CRM, helpdesk, and CDP: Where they actually fit in your stack

AI agents do not replace CRM, helpdesk, or CDP. They act as the execution layer that turns data, workflows, and signals into real-time actions. This guide explains how these systems work together and where AI agents actually fit in a modern SaaS stack.

May 2026
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AI Agent Maturity Ladder: FAQ Bots to Autopilot
Agentic AI

AI Agent Maturity Ladder: FAQ Bots to Autopilot

This blog explains how AI systems evolve from simple FAQ bots to transactional bots, AI assistants, autonomous agents, agent orchestration, and full AI autopilot. It also shows what businesses need to move up the ladder, including better data, integrations, governance, and trust.

April 2026
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Frequently asked questions

Got questions? Find answers!

Do I need Salesmate CRM to use Skara AI Agents?

No. Skara AI Agents work as a standalone AI automation platform and integrate seamlessly with your existing ecommerce tools, CRMs, and support systems.

That said, using Salesmate CRM with Skara unlocks deeper automation, unified customer data, and faster workflows—giving you the most powerful, end-to-end AI agent experience.

Will AI Agents replace my team?

Can Skara manage my inventory or stock levels?

How does Skara keep responses accurate and on-brand?

How secure is my data with Skara?

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Transform your CX and power your next stage of growth with Skara

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