Salesmate vs Capsule CRM
Capsule CRM works if all you need is contact management and a basic pipeline. Salesmate goes beyond “just a CRM.” With built-in communication, automation, marketing campaigns, and support tools, it’s the all-in-one growth platform designed to help your team sell smarter, support better, and grow faster.
Salesmate vs Capsule CRM: A Value-based Comparison
See how Salesmate delivers more value, with built-in communication, automation, and scalability, so your CRM grows as fast as your business does.
| Factor |  | |
|---|---|---|
| Platform Focus | All-in-one CRM for sales, marketing, and support | Lightweight contact management CRM |
| User-Friendliness | Modern, intuitive UI - designed for sales teams of all sizes | Simple, easy-to-use, but limited functionality |
| Contact Management | 360° contact view with calls, emails, activities, tickets | Basic contact and task management |
| Built-in Calling & Texting | Native power dialer, call recording, voicemail drop, texting, WhatsApp - all included | Not available |
| Communication Tools | Email, SMS, WhatsApp, Calling, Live Chat, Messenger, Instagram - all built-in | Email only; no SMS, calling, or chat |
| Lead Source Integrations | Capture leads via chat, forms, social, and more | Mostly manual or via Zapier integrations |
| Live Chat | Native live chat & in-app messaging | Not available |
| Web Forms | Built-in form builder + automation | Available, but very limited customization |
| Ticketing & Service | Native ticketing with SLAs, team routing, workflows | Not available |
| Workflow Automation | Visual “Smart Flows” builder to automate any customer journey | No automation; manual workflows only |
| Automation Capabilities | Cross-functional automation - sales, marketing, support - no code needed | Not available |
| Lead Scoring | Built-in scoring rules to prioritize hot leads | Not available |
| Meeting Scheduler | Built-in scheduling links, reminders, and automated follow-ups | Not available |
| Quote Management | Create and send quotes directly within the CRM | Not supported |
| Customer Support | 24/5 fast, friendly live chat + phone & email support | Email-only support |
| Email Marketing & Campaigns | Built-in campaigns with personalization & A/B testing | Requires third-party integrations |
| Sales Pipelines | Unlimited pipelines on all plans | Limited pipeline management |
| Custom Fields & Modules | Deep customization: modules, layouts, roles, permissions | Custom fields only |
| Shared Team Inbox | Included | Not available |
| Deal Rotting | Yes | No |
| AI Call Transcription | Native call transcription with AI summaries, trackers, sentiment analysis, and advanced call metrics | Not available |
| AI Agents | Yes | Not available |
| Mobile App | Full CRM access on mobile | Available, but limited |
Loved by businesses that automate and grow with Salesmate
From midcap to established enterprises, businesses trust Salesmate’s platform to simplify processes, engage customers, and drive real results.
Automation has replaced manual tasks, It simplifies operations, saves money, and ensures compliance - all in one platform. Salesmate is now a critical part of our business
Make the switch today. Start your free trial now!
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Here’s why switching from Capsule CRM to Salesmate is the smartest growth move you’ll make this year:
Discover why switching from Capsule CRM to Salesmate could save you time, money, and frustration while boosting your business productivity.
More value, zero surprises
All-in-one, all together
Support that actually supports
Built around you
Automate the busywork
Pipelines without limits
“Salesmate’s intuitive interface and powerful features make managing our sales pipeline a breeze. Automation saves us time, letting us focus on closing deals, while seamless integrations boost our overall productivity.”
