So, let’s see how to create your professional voicemail greetings so that you never lose on your customers and prospects whenever your sales team is out of office, on vacation, busy with other clients, etc. Yes, you read it right, setting greetings for various occasions help you stay connected with your customers and prospects even when you are not able to directly interact with them; you need to set your voicemail greetings in such a manner that it delivers your message to them, professionally!
Why are voicemail greetings important for your business?
When you call the customer support number of any business and you are greeted by the IVR ( Interactive Voice Response) that lets you know the current status of call waiting queue, your customer experience is better. Also you might have called your favorite businesses toll-free number and might have been greeted by a recording letting you know about the recent sales or upcoming discounts for their services or goods. There is now an opportunity for a sale. Voicemails are often regarded as non-function. This fact cannot be denied that voicemail greetings can actually be used for cross-selling your products and services and also divert your customers to your app and website.
Coca-Cola cuts voicemail at headquarters as workers go mobile – Chicago Tribune
Yes, the world has gone mobile, but then they will be using the same smartphone device for calling the toll-free number and support system of every other business. As discussed above, a professional voicemail greeting has many benefits for small businesses, especially when bigger companies are leaving this vital communication tool. Such decisions made by large organizations present itself as a more significant opportunity of grabbing the customers base for small and midsize businesses. Why? Because voicemail system is a personal method of providing professional customer service to your customers. While creating your professional voicemail greetings business owners must keep a few fundamentals in their mind.
- Every single call is a lead for you and there is an opportunity for cross selling
- Approach the calls from the customers’ perspective.
- If you are making a call to the customer service of a company you regularly deal with, you would like your calls to be answered in a timely manner
- In case you are calling outside office hours, wouldn’t it more considerate on the company’s part to let this know via voicemail messages?
We hope these basics helped in laying a foundation about the importance of having a professional voicemail greeting. Now that we have established the factors leading to the creation of your business voicemail messages let’s see what your next approach should be for creating these business voicemail greetings.