When customers pick up the phone, they’re not just asking for answers; they’re asking for resolution.
And when call volumes spike, when stress runs high, and when expectations soar, the voice experience becomes the make-or-break moment for your brand.
That’s why we’re introducing the next chapter in customer communication: Skara Voice AI Agents, human-like voice agents that deliver natural, conversational interactions across every call.
Built for speed, designed for natural conversations, and engineered with human-like empathy, they don’t just make voice more efficient - they make it better. Faster, clearer, more capable, and more trusted than ever.
Skara Voice AI Agents can handle automated phone calls for both inbound and outbound needs, improving scalability and customer experience.
Why voice still matters in a digital-first world
From Boomers who grew up with landlines to Gen Z who live on FaceTime, voice remains the gold standard for customer connection.
When issues are urgent, complex, or emotional, customers often prefer not to type. They want to talk. They want reassurance in real time.
The problem?
Traditional voice automation hasn’t kept up. Robotic IVR menus, long pauses, and monotone responses have turned “phone support” into a dreaded experience. Instead of helping, they frustrate.
Skara Voice AI changes that. As a helpful AI assistant, Skara streamlines customer interactions and provides support in a natural, human-like way.
Our agents don’t just sound human. They act human. They listen, adapt, and resolve without the awkward delays, scripted rigidity, or cold tones that break trust.
Because here’s the truth: every “hello” is a first impression. And in voice, first impressions set the tone for the entire relationship.
Today’s voice AI agents are:
- Faster → responding instantly without wait times
- Smarter → understanding intent, not just words
- Empathetic → sounding natural, adaptive, and human-like
And this shift is rewriting the playbook for enterprises across industries.
Voice isn’t just a channel, it’s your brand
The voice your customers hear is more than sound waves. It’s a reflection of who you are as a business.
That’s why every detail of Skara Voice AI is customizable:
- Tone and personality
- Language and regional accents
- Choice from a variety of voices to match your brand’s tone, emotional range, and customer expectations
- Even branded behavior that mirrors your culture
Instead of sounding like “a bot,” your AI agent sounds like your business. Warm, consistent, on-brand, and always ready.
Unlike old IVR trees, AI agents don’t just follow rules. They:
- Understand context and intent
- Pull data from CRMs, ERPs, and ticketing systems in real time
- Adapt responses mid-conversation
It’s not just about answering questions; it’s about solving problems.
Designed for the chaos of real conversations
Real-world voice is messy. Customers mumble, interrupt, switch topics mid-sentence, or call from noisy environments.
That’s where Skara Voice AI shines. Skara Voice AI uses advanced natural language understanding to interpret even the most complex or unclear speech, enabling more accurate and human-like conversations.
The system also uses fallback responses to maintain smooth conversations when faced with unexpected or unclear customer input.
1. Fast: Every second matters
Long pauses or robotic gaps ruin the flow. Our voice AI agents respond instantly during live calls, ensuring real-time engagement and keeping conversations smooth and natural. Customers never feel like they’re talking to a machine.
2. Smart: Cuts through the noise
Accents, background sounds, dropped words, interruptions, our Voice AI handles them all. No missed cues. No awkward resets. Just clarity, even in the chaos.
Skara Voice AI can also understand and respond in the customer’s native language, ensuring clear and comfortable communication.
3. Accurate: Built for intent, not scripts
Our voice AI agents don’t just transcribe. They detect intent, adapt to sentiment, and deliver precise resolutions.
Whether it’s booking an appointment, qualifying a lead, re-routing a ticket, or resolving support tickets, the outcome is consistent, trusted, and fast.
And because Skara Voice AI is continuously tested against real-world scenarios, you get performance that isn’t theoretical, it’s proven.
How AI voice agents work
AI voice agents are transforming the way businesses handle customer conversations by combining the power of artificial intelligence with the natural flow of human speech.
At their core, these agents rely on advanced speech recognition to accurately interpret what customers are saying, even during real-time phone calls or in noisy environments.
Once the words are recognized, natural language processing (NLP) helps the system understand the intent behind each question or request.
Here’s what makes them effective:
They don’t just hear words; they understand context, emotion, and urgency.
- They can instantly respond to customer needs, whether it’s account information, product support, or routing a call to the right department.
- By integrating with your existing systems, they access customer data on the fly, offering personalized responses.
AI voice agents are also designed to manage a wide range of tasks, such as:
- Answering questions and providing information
- Routing calls to the correct department
- Executing actions based on voice commands
The result is a smooth, efficient, and human-like experience that makes every interaction feel effortless. With artificial intelligence at the helm, businesses can deliver natural conversations that resolve issues, build trust, and elevate their brand’s voice.
Expert insights: The Voice AI Agents: Simplifying your retail business.
Empathy as the new edge of voice AI
Technology can automate tasks. But empathy? That’s been harder to replicate, until now.
Voice AI agents detect emotion in tone, mirroring human-like empathy. A frustrated customer doesn’t just get a robotic apology; they get a response that acknowledges their frustration and offers solutions immediately.
The result? Customers feel heard, not handled.
Why does this matter emotionally? Because voice touches something primal in us:
- Voice conveys emotion: The warmth of empathy, the calm of reassurance, the urgency of action.
- Voice reduces friction: Talking is 3x faster than typing on average.
- Empathetic voice AI agents save time: By quickly understanding and addressing customer needs, they resolve issues efficiently for both customers and businesses.
- Voice creates connection: A natural voice experience makes customers feel heard, not handled.
In conversion psychology, one principle is clear: people don’t remember what you said, but how you made them feel.
Voice AI’s edge is that it doesn’t just solve problems; it makes people feel cared for in the process.
Also read: What is emotional intelligence in sales? [A Sales EQ Guide].
Deep customization options
No two businesses are alike, and your AI voice agents shouldn’t be, either. Today’s voice agents offer deep customization options, allowing you to create a truly unique customer experience.
With intuitive no-code tools, you can design and deploy custom voice agents that fit perfectly with your existing systems and tech stack, all without needing a team of developers.
Want your voice agent to reflect your brand’s personality? You can customize everything from the agent’s tone and language preferences to its response style and even its custom voice.
For businesses operating in specific markets or serving diverse audiences, it’s easy to set up multilingual support and regional accents, ensuring every customer feels right at home.
The customization goes even deeper: you can train your AI voice agent using your own models and data, allowing it to learn from your real customer interactions and deliver responses that make sense for your business.
This level of deep customization empowers you to create custom solutions that handle your unique workflows, answer questions the way your team would, and deliver a voice experience that’s unmistakably yours.
Don't miss: How to build AI agents from scratch in 2025 (Step-by-step guide).
Voice is most powerful when it’s part of something bigger
Voice alone is powerful. But a voice connected to an omnichannel ecosystem is unstoppable.
Skara Voice AI isn’t a standalone tool. It’s part of a unified platform that blends voice, chat, email, WhatsApp, Messenger, and more. It can also pass conversations seamlessly to human reps, with full history intact
As customer journeys continue to span multiple channels, voice AI is evolving toward even deeper integration. Imagine a world where:
- A call seamlessly triggers a follow-up email recap
- The system can automatically send follow-ups, such as SMS or outbound messages, after a call to ensure continued engagement
- A confirmation message arrives the moment a booking is made
- Conversations move across channels like WhatsApp or chat without losing context
We’re not fully there yet, but the direction is clear: voice will no longer stand alone; it will connect every part of the customer experience.
Built for sales, support, and beyond
Skara Voice AI isn’t limited to customer service. It’s built to support every part of your business:
- Sales AI agents: Qualify leads, book meetings, follow up instantly, and automate outbound calls for your sales team. Voice AI agents can manage follow-ups, schedule meetings, and ensure no lead is missed.
- Support AI agents: Handle FAQs, resolve common issues, route complex cases, manage support tickets, answer calls, and efficiently resolve routine tasks to improve customer support.
- Concierge AI agents: Deliver brand-consistent, always-on responses across every channel, supporting multiple languages to serve customers in their native language.
- Recommendation agents: Suggest products, upsells, and bundles during conversations, using past interactions to personalize responses and enhance the customer experience.
- AI phone agents and phone agents: Integrate seamlessly with your existing contact center operations, supporting both inbound and outbound calls, and can be tailored for specific markets such as healthcare, real estate, or hospitality.
- Virtual assistants: Automate routine tasks and support various business functions, freeing up human agents for more complex work.
Skara Voice AI can handle multiple calls and concurrent calls, allowing your business to scale and manage high call volumes efficiently.
With advanced voicemail detection, the system can identify and manage voicemails during outbound campaigns, ensuring effective follow-up.
AI phone solutions also route calls to the right department or person, further streamlining your contact center operations.
Whether it’s nurturing prospects, delighting customers, or streamlining operations, Voice AI works across your entire customer journey.
Implementation and optimization
Getting started with AI voice agents is easier than ever. Thanks to no-code interfaces and visual builders, you can deploy AI voice agents in just a few minutes, with no advanced technical skills required.
The setup process is streamlined, allowing you to connect your voice agents to your existing systems, configure call routing, and start handling customer conversations almost instantly.
But implementation is just the beginning. To ensure your voice agents are always delivering the best possible experience, ongoing optimization is key.
With built-in sentiment analysis and analytics tools, you can monitor customer conversations in real time, track performance, and identify opportunities for improvement.
This data-driven approach lets you refine your voice agent’s responses, adjust escalation rules, and enhance its ability to handle calls and answer questions.
Integration with other tools, such as SIP trunking, further enhances your communication capabilities, enabling seamless call handling and improved reliability.
By continuously optimizing your AI voice agents, you ensure that every customer interaction is efficient, empathetic, and on-brand, helping your business stay ahead in a world where voice is more important than ever.
Why does this matter now?
By 2028, voice AI is projected to handle nearly one-third of enterprise AI interactions. (Deloitte)
76% of customers say they still prefer phone support for urgent issues (PwC).
And yet, most businesses are still stuck with outdated IVR menus and manual call centers. While AI voice agents can handle the majority of calls efficiently, human agents remain essential for complex or sensitive customer interactions that require empathy and nuanced judgment.
The gap between customer expectations and current capability has never been wider or more dangerous.
Enterprises that embrace empathetic, intelligent voice AI will win loyalty. Those who don’t? They’ll lose customers who don’t want to be put on hold.
The Salesmate difference
At Salesmate, we’ve reimagined what voice can be:
- Robust voice AI platform → automates phone calls, supports integrations, and delivers natural, human-like conversations
- Instant call answering → no more long waits
- Lead qualification & booking → sales pipeline that runs itself
- Smart call summaries → decisions, highlights, and next steps captured automatically
- Human-like empathy → tone, warmth, and natural interaction built-in
- Omnichannel integration → voice is just one part of a seamless AI-driven experience
The result? Conversations that don’t just resolve issues, but build trust.
Voice is back and it’s smarter than ever
For years, businesses treated voice as a cost center. Something to minimize. Something to outsource.
But in the new era of Voice AI, voice is a growth driver. A loyalty builder. A trust multiplier.
And with platforms like Skara Voice AI Agents, even fast-growing teams can deliver conversations that are:
- Fast
- Smart
- Empathetic
- On brand
- Connected across every channel
Because customers don’t just want answers, they want conversations that feel human.
The future of customer experience isn’t just automated. It’s personalized, empathetic, and powered by voice.
The only question left is: are you ready to give your business a voice that customers love? Voice AI discovers the new possibilities and advantages of adopting advanced voice AI solutions for your business.
Key takeaways
When customers pick up the phone, they’re not just asking for answers; they’re asking for resolution.
And when call volumes spike, when stress runs high, and when expectations soar, the voice experience becomes the make-or-break moment for your brand.
That’s why we’re introducing the next chapter in customer communication: Skara Voice AI Agents, human-like voice agents that deliver natural, conversational interactions across every call.
Built for speed, designed for natural conversations, and engineered with human-like empathy, they don’t just make voice more efficient - they make it better. Faster, clearer, more capable, and more trusted than ever.
Skara Voice AI Agents can handle automated phone calls for both inbound and outbound needs, improving scalability and customer experience.
Why voice still matters in a digital-first world
From Boomers who grew up with landlines to Gen Z who live on FaceTime, voice remains the gold standard for customer connection.
When issues are urgent, complex, or emotional, customers often prefer not to type. They want to talk. They want reassurance in real time.
The problem?
Traditional voice automation hasn’t kept up. Robotic IVR menus, long pauses, and monotone responses have turned “phone support” into a dreaded experience. Instead of helping, they frustrate.
Skara Voice AI changes that. As a helpful AI assistant, Skara streamlines customer interactions and provides support in a natural, human-like way.
Our agents don’t just sound human. They act human. They listen, adapt, and resolve without the awkward delays, scripted rigidity, or cold tones that break trust.
Because here’s the truth: every “hello” is a first impression. And in voice, first impressions set the tone for the entire relationship.
Today’s voice AI agents are:
And this shift is rewriting the playbook for enterprises across industries.
Voice isn’t just a channel, it’s your brand
The voice your customers hear is more than sound waves. It’s a reflection of who you are as a business.
That’s why every detail of Skara Voice AI is customizable:
Instead of sounding like “a bot,” your AI agent sounds like your business. Warm, consistent, on-brand, and always ready.
Unlike old IVR trees, AI agents don’t just follow rules. They:
It’s not just about answering questions; it’s about solving problems.
Designed for the chaos of real conversations
Real-world voice is messy. Customers mumble, interrupt, switch topics mid-sentence, or call from noisy environments.
That’s where Skara Voice AI shines. Skara Voice AI uses advanced natural language understanding to interpret even the most complex or unclear speech, enabling more accurate and human-like conversations.
The system also uses fallback responses to maintain smooth conversations when faced with unexpected or unclear customer input.
1. Fast: Every second matters
Long pauses or robotic gaps ruin the flow. Our voice AI agents respond instantly during live calls, ensuring real-time engagement and keeping conversations smooth and natural. Customers never feel like they’re talking to a machine.
2. Smart: Cuts through the noise
Accents, background sounds, dropped words, interruptions, our Voice AI handles them all. No missed cues. No awkward resets. Just clarity, even in the chaos.
Skara Voice AI can also understand and respond in the customer’s native language, ensuring clear and comfortable communication.
3. Accurate: Built for intent, not scripts
Our voice AI agents don’t just transcribe. They detect intent, adapt to sentiment, and deliver precise resolutions.
Whether it’s booking an appointment, qualifying a lead, re-routing a ticket, or resolving support tickets, the outcome is consistent, trusted, and fast.
And because Skara Voice AI is continuously tested against real-world scenarios, you get performance that isn’t theoretical, it’s proven.
How AI voice agents work
AI voice agents are transforming the way businesses handle customer conversations by combining the power of artificial intelligence with the natural flow of human speech.
At their core, these agents rely on advanced speech recognition to accurately interpret what customers are saying, even during real-time phone calls or in noisy environments.
Once the words are recognized, natural language processing (NLP) helps the system understand the intent behind each question or request.
Here’s what makes them effective:
They don’t just hear words; they understand context, emotion, and urgency.
AI voice agents are also designed to manage a wide range of tasks, such as:
The result is a smooth, efficient, and human-like experience that makes every interaction feel effortless. With artificial intelligence at the helm, businesses can deliver natural conversations that resolve issues, build trust, and elevate their brand’s voice.
Empathy as the new edge of voice AI
Technology can automate tasks. But empathy? That’s been harder to replicate, until now.
Voice AI agents detect emotion in tone, mirroring human-like empathy. A frustrated customer doesn’t just get a robotic apology; they get a response that acknowledges their frustration and offers solutions immediately.
The result? Customers feel heard, not handled.
Why does this matter emotionally? Because voice touches something primal in us:
In conversion psychology, one principle is clear: people don’t remember what you said, but how you made them feel.
Voice AI’s edge is that it doesn’t just solve problems; it makes people feel cared for in the process.
Deep customization options
No two businesses are alike, and your AI voice agents shouldn’t be, either. Today’s voice agents offer deep customization options, allowing you to create a truly unique customer experience.
With intuitive no-code tools, you can design and deploy custom voice agents that fit perfectly with your existing systems and tech stack, all without needing a team of developers.
Want your voice agent to reflect your brand’s personality? You can customize everything from the agent’s tone and language preferences to its response style and even its custom voice.
For businesses operating in specific markets or serving diverse audiences, it’s easy to set up multilingual support and regional accents, ensuring every customer feels right at home.
The customization goes even deeper: you can train your AI voice agent using your own models and data, allowing it to learn from your real customer interactions and deliver responses that make sense for your business.
This level of deep customization empowers you to create custom solutions that handle your unique workflows, answer questions the way your team would, and deliver a voice experience that’s unmistakably yours.
Voice is most powerful when it’s part of something bigger
Voice alone is powerful. But a voice connected to an omnichannel ecosystem is unstoppable.
Skara Voice AI isn’t a standalone tool. It’s part of a unified platform that blends voice, chat, email, WhatsApp, Messenger, and more. It can also pass conversations seamlessly to human reps, with full history intact
As customer journeys continue to span multiple channels, voice AI is evolving toward even deeper integration. Imagine a world where:
We’re not fully there yet, but the direction is clear: voice will no longer stand alone; it will connect every part of the customer experience.
Built for sales, support, and beyond
Skara Voice AI isn’t limited to customer service. It’s built to support every part of your business:
Skara Voice AI can handle multiple calls and concurrent calls, allowing your business to scale and manage high call volumes efficiently.
With advanced voicemail detection, the system can identify and manage voicemails during outbound campaigns, ensuring effective follow-up.
AI phone solutions also route calls to the right department or person, further streamlining your contact center operations.
Whether it’s nurturing prospects, delighting customers, or streamlining operations, Voice AI works across your entire customer journey.
Experience the power of intelligent conversations
Transform how your teams sell, support, and engage customers with Skara Voice AI built to scale every interaction effortlessly.
Implementation and optimization
Getting started with AI voice agents is easier than ever. Thanks to no-code interfaces and visual builders, you can deploy AI voice agents in just a few minutes, with no advanced technical skills required.
The setup process is streamlined, allowing you to connect your voice agents to your existing systems, configure call routing, and start handling customer conversations almost instantly.
But implementation is just the beginning. To ensure your voice agents are always delivering the best possible experience, ongoing optimization is key.
With built-in sentiment analysis and analytics tools, you can monitor customer conversations in real time, track performance, and identify opportunities for improvement.
This data-driven approach lets you refine your voice agent’s responses, adjust escalation rules, and enhance its ability to handle calls and answer questions.
Integration with other tools, such as SIP trunking, further enhances your communication capabilities, enabling seamless call handling and improved reliability.
By continuously optimizing your AI voice agents, you ensure that every customer interaction is efficient, empathetic, and on-brand, helping your business stay ahead in a world where voice is more important than ever.
Why does this matter now?
By 2028, voice AI is projected to handle nearly one-third of enterprise AI interactions. (Deloitte)
76% of customers say they still prefer phone support for urgent issues (PwC).
And yet, most businesses are still stuck with outdated IVR menus and manual call centers. While AI voice agents can handle the majority of calls efficiently, human agents remain essential for complex or sensitive customer interactions that require empathy and nuanced judgment.
The gap between customer expectations and current capability has never been wider or more dangerous.
Enterprises that embrace empathetic, intelligent voice AI will win loyalty. Those who don’t? They’ll lose customers who don’t want to be put on hold.
The Salesmate difference
At Salesmate, we’ve reimagined what voice can be:
The result? Conversations that don’t just resolve issues, but build trust.
Voice is back and it’s smarter than ever
For years, businesses treated voice as a cost center. Something to minimize. Something to outsource.
But in the new era of Voice AI, voice is a growth driver. A loyalty builder. A trust multiplier.
And with platforms like Skara Voice AI Agents, even fast-growing teams can deliver conversations that are:
Because customers don’t just want answers, they want conversations that feel human.
The future of customer experience isn’t just automated. It’s personalized, empathetic, and powered by voice.
The only question left is: are you ready to give your business a voice that customers love? Voice AI discovers the new possibilities and advantages of adopting advanced voice AI solutions for your business.
Frequently asked questions
1. What are Voice AI agents?
Voice AI agents are artificial intelligence systems designed to understand, process, and respond to human speech in real time. They use natural language understanding (NLU) and machine learning to conduct lifelike, context-aware conversations.
2. How do Voice AI agents differ from chatbots or IVR systems?
Unlike traditional chatbots or IVRs that follow fixed scripts, Voice AI agents understand emotion, detect intent, and adapt dynamically to each user, making the conversation feel human and responsive.
3. What business functions can Voice AI agents support?
They can handle sales calls, customer support, appointment scheduling, lead qualification, FAQs, feedback collection, and multilingual assistance essentially any interaction that involves conversation.
4. How does Voice AI detect emotion or empathy in conversations?
Advanced Voice AI uses emotion recognition algorithms that analyze tone, pitch, and speech patterns to interpret customer sentiment and tailor responses accordingly, enabling empathy at scale.
5. Can Voice AI agents replace human customer service representatives?
Not entirely. Voice AI automates repetitive and high-volume tasks, while human agents focus on complex or emotionally sensitive cases. The goal is collaboration, not replacement.
Sonali Negi
Content WriterSonali is a writer born out of her utmost passion for writing. She is working with a passionate team of content creators at Salesmate. She enjoys learning about new ideas in marketing and sales. She is an optimistic girl and endeavors to bring the best out of every situation. In her free time, she loves to introspect and observe people.