Technology has played a pivotal role in the modern business domain. One such technological miracle is the introduction of CRM telephony.
Most business owners search for various ways of cutting down their initial set up costs while dreaming big for their startups.
All those small and midsize business owners struggle to allocate their finances to proper channels.
They spend numerous dollars on various sources for building a perfectly functional and economically beneficial sales process.
The internet provides numerous links to various articles that will talk about the jargons taught to you in the business schools.
Yet, they will not provide the precision to what you are looking for in the first place.
In this article, we will not talk about numerous ways of redoing what you have already learned.
We are going to talk about a merger between the most powerful sales tools and convenient methods of connecting with your prospects.
Cloud-based phone systems provide a certain amount of mobility to you.
The flexibility of working from any location with robust features.
CRM telephony is an affordable solution for small businesses and startups.
The best part about using a CRM telephony system is that there is no additional cost for any hardware.
You only need a sturdy internet connection.
It functions on your smart devices for making and receiving phone calls.
Let’s discuss some of the features sales CRM with a virtual phone system provides for small businesses and startups.
While making calls sales personnel have the habit of taking notes on a notepad.
Though this is a handy option, there are chances that the notepad will get lost and so will the important conversation.
As a sales manager, you have to keep a tab on the sales calling activity of all your sales personnel are conducting.
A CRM telephony enables users to distribute inbound calls as per their convenience.
Let’s say you have sales reps who are working for you in two different shifts or are operating from different time zones.
Now depending upon their availability and your working hours you can decide whether you want a Sequential or a Simultaneous ringing.
Budget, resource allocation, time, human labor and many more things come into consideration for making the most out of the available options.
CRM telephony is very crucial for small businesses and startups.
This cloud-based CRM + VoIP solution is cost-effective and crucial for driving customer interaction.
Using virtual phone system-based CRM you can seamlessly collaborate with your remote team members.
If any of the designated sales team members are not available, you can make sure that the lead or customer is followed up with easy reminders.
Using the call forwarding feature, you can route calls to their smartphones too.
This way small business owners can decrease the chances of missed sales opportunities.
With the insightful reporting feature, you can monitor your sales team’s productivity in real-time and make amends whenever required.
What is the most crucial point that small businesses and startups struggle with?
CRM with built-in telephony system comes with affordable pricing. Businesses can use it for making or receiving calls.
The most beneficial part of using this sales calling software is that business owners can avoid those heavy expenses.
That too on local and international calls.
Everything is cloud-based.
So using such a telephony system requires no on-site hardware assembly; hence there is no initial setup cost.
With a CRM telephony, it gets easier for the users to get the major benefits of two systems at the price of one.
Select and purchase the virtual phone number of your choice from the list of available countries.
Your sales team can handle calls and easily engage potential customers in a conversation.
The option of managing all inbound/outbound phone calls from multiple devices allows your sales team to be more productive.
Using automation, your sales calls get logged automatically.
All the data related to the prospect or customer is available to your sales team with a single click.
Small businesses and startups look for many alternatives that can best suit their working style and hours.
Having a sales CRM telephony system feature is just the right weapon they need in their armory to win new leads and close more deals.
While managing their deals, they can also make sure that their leads are getting followed up in a timely manner.
This can be done without any hassle of integrating their CRM with an expensive third-party telephony system.
Salesmate CRM with its latest built-in calling feature enables a working sales environment where everything is just a click away.
Centralized call data repository, accessible from any place and on any device.
Call recording and ability to take down notes against the contact.
A team that can be spread over various geographical locations but is always on the same page with proper data synchronization.
A CRM system that allows you to make and receive international calls at an affordable rate!
What else can a business entity want to taste success!
If you have any queries related to the built-in calling feature do not hesitate to get in touch with us.