Our interpersonal skills have evolved with the advancement of technology. Likewise, the interaction with a business and its customers has also changed. In our daily hustle, we need quick replies and instant solutions to our queries. Therefore, using some of the best live chat software on websites have become essential to interact with your readers. Retaining customers take a lot of effort, so with the live chat option, you are not only helping them out with a problem but also nurturing the relationship.
You need a live chat software on your website so you can connect with your customer before their patience runs out.
Over 41% customers expects a live chat on websites. This is something you can’t neglect; no being able to offer live chat option would simply result in losing the business.
With live chat being the most preferred mode of communication – 42% customers using chat compared to 23% for email and 16% for social media, it’s imperative for every enterprise to add live chat option on their website.
Well, a customer doesn’t want to waste even a single minute; they want quick solutions so they can make faster decisions. Hence, it’s vital to have a live chat tool on your website.
Before we take a leap to the best live chat software options for 2021, let’s first understand what exactly live chat software is.
Live chat software is a real-time communication channel that connects a prospect or a customer with the respective customer care executive. It aims to provide customer support without any waiting time.
You’ll be surprised to know that, according to AMA, live chat increases conversion by staggering 20%. Live chat tool is much more than just a customer support portal; it also increases your sales and customer retention.
The live chat window on the website lets your visitor connect with the reps by simply typing the message. It’s the easiest and quickest way to communicate with customer care representatives. Moreover, it boosts the overall productivity of your customer support reps by providing a seamless chat system that looks after overall customer management.
Once you decide that you want to bring live chat option for your website, you need to consider a few criteria before getting to the options. To ensure optimal team productivity and customer satisfaction, consider the following factors before making a decision.
Once you’ve weighed down the pros and cons, you can finally get a live chat that works best with your company. So, let’s take a look at the list of top live chat software for 2021.
Here’s our own list of top 20 live chat software that excels in customer services and have been preferred by a lot of companies.
LiveChat is a well-renowned brand in the market. By offering services such as online chat, converting prospects into qualified leads, online surveys, reports and analytics, and integrations with over 170 apps, this software is highly recommended for companies that want to scale their business and considered as one of the top live chat software.
The cloud-based platform lets you engage with website visitors via web, mobile and desktop applications. Your reps can manage every customer interaction seamlessly with LiveChat across multiple platforms.
Starter – $16 per month per agent
Team – $33 per month per agent
Business – $50 per month per agent
Enterprise – Custom rates
Salesmate CRM’s live chat is perfect for every growing business. It enables you to connect with your visitors in real-time from your website and improve customer retention. Moreover, its smart feature allows you to assign the chat to the right team member to enhance the customer experience. In fact, the team member can also take ownership of the chat.
This built-in live chat software within the CRM helps you take charge of the situation and provide a quick solution to every visitor. Furthermore, you can also improve team collaboration just by @ mentioning any team member in the chat inbox.
Intercom is an all-inclusive live chat platform for marketing and customer support teams. You or your team can seamlessly manage all customer requests from multiple channels. Intercom automatically assigns sales or support requests to the right team member, eliminating the manual effort.
The collaborative inbox is highly beneficial in solving customer queries and communicating with other team members from just one place. Moreover, Intercom also provides team performance reports to determine which team is crushing the sales quotes.
Start – $39 per month
Grow – $99 per month
Accelerate – $499 per month
Scale – $999 per month
A cloud-based communication software, Acquire aims to bring the customer and company closer by providing better and effective communication methods via it’s promising live chat services. It’s a one-stop solution for omnichannel customer experience, integrations, and video chat. Moreover, Acquire offers the most intuitive and advanced chat bots and co-browsing option to share screen and resolve customer queries.
Not available on the website.
ProProfs Chat is a SaaS-based live chat software that helps your online business connect with website visitors, capture leads, engage with them in real and identify better opportunities to convert them into customers. You can easily manage incoming chats and never miss out on support opportunities.
ProProfs Chat also enables you to create your own support bundle as it offers free integration to its native tools such as ProProfs Help Desk, ProProfs Knowledge Base, ProProfs Survey Maker, and more. It even helps its users to get reports on incoming chats and how each operator performs during each chat. With the help of its chatbot feature, it also helps you automate customer service queries.
Chanty is another elite live chat software that lets you communicate and connect with visitors with its robust features. You can collaborate with your team and share files and conversations to provide context. This team chat tool is highly effective and team productivity as you can also convert the messages into tasks and organize them by using the kanban board. Chanty also integrates with various other apps to provide a smooth experience.
Free – forever free plan
Business – $3 per month per user
LiveAgent is an all-inclusive software for connecting with customers in multiple channels. LiveAgent provides an excellent helpdesk solution for improved user experience. Its dynamic automation lets you connect every visitor with the right rep by assigning tickets. the customer segmentation and universal inbox gives you access to view and revert to the customer tickets in a streamlined method. The chat history and contact information give context so you can serve your customer in a better way.
Free – forever free plan
Ticket – $15 per month per agent
Ticket+chat – $29 per month per agent
All-inclusive – $39 per month per agent
Earlier known as Zopim, Zendesk is a customizable live chat system developed for companies that want to reach customers and engage with them based on their behavior. It offers brilliant automated triggers, pre-chats, offline forms, chatbots, and analytics to track sales performance.
Zendesk enables you to observe your team’s productivity and anticipate your customers’ needs to reach out at the right time.
Support – Starts at $5 (Essential) per agent per month and goes up to $199 (Elite) per agent per month
Support Suite – Professional plan is for $89 per agent per month and Enterprise plan is for $149 per agent per month
Custom – built plan for personalized support with custom rates.
The live chat features and services of Tidio are immensely impressive. The automation in their software is at its finest, along with live chat and navigation of visitors to understand their behavior. It is customizable to match the layout of your website and has a mobile app as well so you can keep in touch with your visitors even when on the go. The automation workflow is highly effective and you can set up multilingual chat as well.
Free plan – Forever free for 3 agents
Chatbots – $18 per month
Communicator – $18 per month ($10 for additional chat operator per seat)
Email marketing – $10 per month
SnapEnage provides omnichannel experience to engage with customer at any platform. It also consists of mobile-optimized visitor chat window which notifies an agent when a customer visits through their phone. Its automation synchronizes the leads and contacts with the helpdesk for efficient communication. Moreover, chatbots and live chat options helps you connect with every single visitor and turn them into leads.
Essential – Starts at $16 per month
Professional – Starts at $26 per month
Enterprise – Custom rates
Pure Chat is a free live chat software that provides unlimited chats and unlimited operators. Its chatbot is also beneficial in scheduling appointments, capturing leads, and also accepting payment. Their advanced dashboard and customizable widget allow you to take charge of the layout and conversations. Pure Chat is also accessible on iOS and android apps.
Growth – $39 per month
Pro – $79 per month
Userlike is another effective and unique live chat tool that lets the customer choose which department they want to connect with. Moreover, it provides seamless communication with chat transcript forward that lets you route the chat to another rep and the customer won’t have to repeat themselves. Moreover, it also consists of a smart customer profile where you can look up the customer’s profile once they enter their email address. Overall, it’s very effective for every type of business as it can be integrated with CRM.
Free – 1 widget, 1 seat
Teams – $90 per month, 4 widgets, 4 seats, 1 channel
Corporate – 290 per month, 10 widgets, 10 seats, 3 channels
Business – $720 per month, 20 widgets, 20 seats, 5 channels
For easy automation and quick communication, Zoho Desk is the one you need. Interact with your customers in real-time and boost your productivity. Zoho desk automates the process and collects contact information, sends automated messages to common queries. Its multi-channel ticketing system funnels messages from various platforms in one tab so you can get to the questions without any hassle.
Free plan – Free for 3 agents
Standard plan – $12 per month per agent
Professional plan – $20 per month per agent
Enterprise plan – $35 per month per agent
Crisp chat is another free live chat software that can be a one-stop solution for all your customer support needs. From a shared inbox that lets you access messages from all platforms to a co-browsing option to parallelly guide your customer, it offers exclusive features for businesses. Moreover, you can retarget your leads to convert them into life-long customers. Crisp chat also provides chatbots so the users can get automated replies for frequently asked questions.
Basic – Free, includes 2 seats
Pro – $25 per month per website, includes 4 seats
Unlimited – $95 per month per website, unlimited seats
You can build connections with your visitors by replying via live chat tool of Chaport, and send auto-invitations to visitors to initiate a conversation. If no one is available online to solve customer queries, the users have an option to write questions via live chat. Just simply enter your email and you’ll get notified when your query has been answered. So, never miss out on any important lead.
Free plan – Free for 1 operator
Pro – $9.80 per month per operator
Olark is one of the leading live chat software in the market. With their simplified communication mode and powerful automation, Olark is preferred by many companies. Customize the messages as per your visitor’s activity on the website. Your sales rep can get context by collecting customer information even before the chat commences. The powerful integrations of Olark enable you to build an impeccable customer relationship.
Starts at $19 per agent per month
Increase conversion by connecting with visitors via voice and video chat and provide personalized solutions. ClickDesk is a top live chat software that lets you transfer chat to another suitable rep so you close every lead that comes your way. Furthermore, you can analyze the performance of customer support by using weekly and daily chat statistics. It is indeed one of a kind software that helps you build everlasting relations with customers.
Free plan – Free for 10 users
Lite – $14.99 per month
Pro – $24.99 per month
Enterprise – 39.99 per month
Drift is a feature-driven live chat software that aims to provide an exceptional experience to sales reps and customers. Its powerful automation enables you to send personalized messages to important clients. The conversational AI assists the visitors in real-time so no leads fall through the crack. It offers a centralized data hub so you can fetch all the necessary details and insights of the customers.
Not available on the website.
Sendinblue simplifies the communication process and helps in the marketing part as well. Its live chatbox offers personalization and customization option so it’s at par with your website. The marketing features of Sendinblue are also highly received by their users; email marketing, customer segmentation, retargeting, and much more!
Forever free plan
Lite plan – $25 per month
Premium – $65 per month
Enterprise – custom rates
Podium is your one stop solution for boosting customer experience. It’s a conversation driven tool that helps you connect with every visitor on your website. Connect with users from multiple platform and revert from a single place.
Offers custom rates as per your requirements.
A unique solution to customer support, Smartsupp is trusted by over 425,000 websites. It also provides omnichannel support to hike your conversion rates and drive more sales. The USP of this software is its built-in video recording feature that records the actions of your visitors. You can utilize this option to understand where the customer is reaching a dead end and guide them in the right way. Their live chat solutions are also incredible amazing.
Free plan – For 3 agents for lifetime
Standard plan – $15 for 3 agents per month
Pro plan – $29 per agent per month
JivoChat is one of the most popular live chat software in the market. With its wide range of features and commendable services, it provides seamless platform for communication. Their live chat widget can be accessed from any channel and chat logs let you understand the customer experience.
Connet with your customers through live chat, email and social media platforms to seize every opportunity. JivoChat also lets you interact with multiple visitors at the same time, resulting in improved team productivity.
Basic version – Free for first 5 agents
Professional version – $13 per agent per month
Technology is constantly evolving, and when we’re working in a digital world, we must stay updated with latest trends and features of software. So, we have listed the 20 best live chat software in 2021, you can perform a thorough research and compare the features of each to determine which one fits the need of your company.