Live chat software allows businesses to communicate with customers in real-time through a chat window on their website.
Live chat can improve customer satisfaction and loyalty, as well as increase sales and lead generation.
There are many factors to consider when selecting a live chat software, including features, pricing, and integration with other tools.
Some popular live chat software options include LiveChat, Intercom, and Salesmate Chat.
To get the most out of live chat software, it is important to properly train and support employee, as well as regularly analyze and train them to have a better conversations.
Our interpersonal skills have evolved with the advancement of technology. Likewise, the interaction between a business and its customers has also changed. In our daily hustle, we need quick replies and instant solutions to our queries.
Therefore, using the best live chat software for website has become essential to interact with your visitors. Retaining customers takes a lot of effort, so with the live chat software, you are helping them out with a problem and nurturing the relationship.
You need the best live chat app for your website to connect with your customer before their patience runs out.
Over 41% customers expect a live chat on websites. This is something you can’t neglect; not being able to offer webchat software would simply result in losing the business.
With Live chat being the most preferred mode of communication – 75% prefer live chat over any other channel, 44% of online consumers say that having questions answered by a live person during an online purchase is one of the most important features a website can offer.
Interesting, right?
Well, a customer doesn’t want to waste even a single minute; they want quick solutions so they can make faster decisions. Hence, it’s vital to have top live chat software on your website.
Before we take a leap to the best live chat software options for 2024, let’s first understand what exactly live chat software is.
What is live chat software and how does it work?
Live chat software is a real-time communication channel that connects a prospect or a customer with the respective customer care executive. It aims to provide customer support without any waiting time.
You’ll be surprised to know that, according to AMA, using real-time live chat software for websites increases conversion by a staggering 40%. A live chat tool is much more than just a customer support portal; it also increases your sales and customer retention.
Using online live chat platform lets your visitor connect with the reps by simply typing the message. It’s the easiest and quickest way to communicate with customer care representatives. Moreover, it boosts the overall productivity of your customer support reps by providing a seamless chat system that looks after overall customer management.
How to choose the best live chat software for your website?
Below are the points to consider when selecting the best online chat software for your website:
Usability: Look for a user-friendly interface that is easy to navigate and understand. Make sure it has features such as widget pop-ups, chat journeys, and notes & mentions.
Determine your budget: Before you start looking for the best online chat platforms, it is important to determine your budget so that you know what features and capabilities are matching your requirements.
Understand your customer: Live chat software should be tailored to your customer’s needs. Create a customer journey by understanding their interactions from onboarding to purchase.
User experience: Good user experience should always be a priority when it comes to customer service. Ensure that your software offers an intuitive and user-friendly interface so customers can easily find what they need.
Security: It is an important factor to consider when choosing online chat software. Make sure that the webchat software you choose is secure and has features such as encryption, authentication, access control, and logging. These features will help ensure the security of customer data and protect against potential cyber threats.
Third-party integrations: Live chat software helps in third-party integrations, allowing users to connect with different third-party services. This can help you streamline customer service by integrating live chat software with other services like customer relationship management (CRM) and customer support systems.
Support: Make sure that the live chat software provider you choose offers round-the-clock support. This will ensure that any issues are addressed quickly and efficiently, keeping customers happy and providing a great customer service experience.
By considering these points you should be able to find the best live chat software for your website.
Pros and cons of a live chat software
Once you’ve weighed down the pros and cons, you can finally get a live chat that works best for your company. So, let’s take a look at the list of best chat software for 2024.
20+ Best live chat software for 2024
Here’s our own list of top 20+ live chat software that excels in customer services and has been preferred by a lot of companies.
Salesmate CRM’s chat journeys are perfect for every growing business. It enables you to connect with your visitors in real-time from your website and improve customer retention. Moreover, its innovative feature allows you to assign the chat to the right team member to enhance the customer experience. In fact, the team member can also take ownership of the chat.
This built-in live chat software within the CRM helps you take charge of the situation and provide a quick solution to every visitor. Furthermore, you can also improve team collaboration just by @ mentioning any team member in the chat inbox.
Moreover, Salesmate CRM is considered one of the best live chat software for small business. It allows you to quickly respond to the query, assign the conversation to your team members, and internal collaboration, making it an excellent tool for small businesses to improve customer engagement and retention.
Key features
Customize your chat window to match your branding
Refer to chat history and have conversations with context
Assign the chat to the right rep and increase customer satisfaction
Collaborate with team members and solve customer queries quickly
Set availability time to help your visitor connect at the right time
Qualify the leads with tags and segment them to send targeted messages
LiveChat is a well-renowned brand in the market. By offering services such as online chat, converting prospects into qualified leads, online surveys, reports and analytics, and integrations with over 170 apps, this software is highly recommended for companies that want to scale their business, and it’s considered as one of the top live chat software.
The cloud-based platform lets you engage with website visitors via the web, mobile, and desktop applications. Your reps can manage every customer interaction seamlessly with LiveChat across multiple platforms.
Key features:
Ability to track your customer team’s performance and sales
LiveChat boosts conversion rate by a substantial number
Has ticket forms so the visitor can leave their message when the rep is unavailable
Excel at managing your team with agent accounts and chat supervision
Exclusive chat tools such as message sneak-peek for improved customer experience
The pre-chat survey allows you to qualify the leads and prioritize hot leads
Intercom is an all-inclusive live chat platform for marketing and customer support teams. You or your team can seamlessly manage all customer requests from multiple channels. Intercom automatically assigns sales or support requests to the right team member, eliminating manual effort.
The collaborative inbox is highly beneficial in solving customer queries and communicating with other team members from just one place. Moreover, Intercom also provides team performance reports to determine which team is crushing the sales quotes.
Key features:
Qualify leads in an efficient way by using chatbots
Automated answers are here to help you with frequently asked questions
Utilize targeted messages and tours to get your customers acquainted with the company
Live chat to connect with customers and visitors in real-time
Customize the tool as per your company’s requirements
REVE Live Chat is a top-notch customer communication solution packed with features to improve customer engagement, increase conversions, and boost customer support. It’s perfect for businesses looking to grow and enhance their customer service.
At its core is its ability to connect businesses with website visitors in real time. It helps turn visitors into leads effortlessly, whether they’re on desktops, mobile devices, or browsers. Plus, it’s easy for reps to handle every interaction smoothly. With its user-friendly interface, comprehensive features, and easy integrations, REVE Live Chat helps businesses create outstanding customer experiences and reach their objectives.
Key Features:
Engage with visitors effortlessly across web, mobile, and desktop platforms.
Integrate live chat with an AI-powered chatbot to provide swift and automated responses for next-level customer experiences.
Provide instant support and convert prospects into leads with live chat.
Access detailed insights to optimize support strategies and track performance.
Enhance efficiency with features like message sneak-peek.
Qualify leads and personalized interactions based on customer information.
ProProfs Chat is a SaaS-based live chat software for website that helps your online business connect with website visitors, capture leads, engage with them in real and identify better opportunities to convert them into customers. You can easily manage incoming chats and never miss out on support opportunities.
ProProfs Chat also enables you to create your own support bundle as it offers free integration to its native tools such as ProProfs Help Desk, ProProfs Knowledge Base, ProProfs Survey Maker, and more. It even helps its users to get reports on incoming chats and how each operator performs during each chat. With the help of its chatbot feature, it also helps you automate customer service queries.
Key Features:
Update visitors on upcoming events and deal with announcements
Automate incoming requests with a chatbot
Send targeted messages to your website visitors automatically with chat greetings
Route chats to the right department and resolve customer challenges faster with chat routing
Capture leads with both pre-chat form and offline messages
Pricing & Plan:
Forever Free Plan starts at $0
Essentials – starts at $10/user/month
Premium – starts at $15/user/month
6. Chanty
Chanty is another elite webchat software that lets you communicate and connect with visitors with its robust features. You can collaborate with your team and share files and conversations to provide context. This team chat tool is highly effective, and team productivity as you can also convert the messages into tasks and organize them by using the kanban board. Chanty also integrates with various other apps to provide a smooth experience.
Key features:
Provides unlimited messaging forever
Helps you connect with other team members via audio and video calls
Manage tasks with ease by using a kanban board
Pin important messages, so you don’t lose them
Discussion threads let you focus on the topic, so you don’t have to scroll endlessly
Team book is a centralized hub to organize your messages, tasks, and pinned messages
Pricing and plans:
Free – forever free plan
Business – $3 per month per user
7. LiveAgent
LiveAgent is an all-inclusive software for connecting with customers in multiple channels. LiveAgent provides an excellent helpdesk solution for improved user experience. Its dynamic automation lets you connect every visitor with the right rep by assigning tickets. The customer segmentation and universal inbox gives you access to view and revert to the customer tickets in a streamlined method. The chat history and contact information give context so you can serve your customer in a better way.
Key features:
Automatically sort conversations into tickets
Transfer and assign tickets to different reps and other departments
View tickets and respond to them from the universal inbox
Get access to all customer information from one platform
Analyze your reps’ performance with time tracking feature
Time rules run in the background and are executed if the condition is met
Earlier known as Zopim, Zendesk is a customizable live chat system developed for companies that want to reach customers and engage with them based on their behavior. It offers brilliant automated triggers, pre-chats, offline forms, chatbots, and analytics to track sales performance.
Zendesk enables you to observe your team’s productivity and anticipate your customers’ needs to reach out at the right time.
Key features:
Funnel conversations from multiple channels in just one place
Enhance customer outreach by using automated triggers to targeted customers
Chat routing to assign the conversation to the respective rep
Use chat analytics to identify the problems and track the sales reps’ performance
Pre-chat and offline forms enable to engage with customers even when offline
Pricing and plans:
Support – Starts at $5 (Essential) per agent per month and goes up to $199 (Elite) per agent per month
Support Suite – Professional plan is for $89 per agent per month and Enterprise plan is for $149 per agent per month
Custom-built plan for personalized support with custom rates.
Hiver is the world’s first helpdesk built for Google Workspace. Hiver combines email support and live chat support within Gmail, making it incredibly easy for support teams to deliver delightful experiences.
Using Hiver’s webchat, support reps can delegate customer chats to different agents, respond to recurring queries with chat templates, and have contextual discussions on customer queries with their colleagues using chat transcripts, all in real time from within Gmail.
Overall, if you’re looking for a live chat solution that’s extremely easy to use with Gmail, Hiver would be an ideal option.
Key features:
Seamlessly manage email and chat queries from within Gmail
Assign website chat queries to your support reps with a single click
Respond to recurring chat issues with custom-built chat templates
Access your website’s live chat via Hiver’s mobile app.
Pricing and plans:
Lite plan: $15 per month per agent
Pro plan: $39 per month per agent
Elite plan: $59 per month per agent
10. Tidio
The live chat features and services of Tidio are immensely impressive. The automation in their software is at its finest, along with live chat and navigation of visitors to understand their behavior. It is customizable to match the layout of your website and has a mobile app as well, so you can keep in touch with your visitors even when on the go. The automation workflow is highly effective, and you can set up multilingual chat as well.
Key features:
With an online chat system, you can generate more leads by connecting with your customers in real-time
Set up automated personalized replies with triggers of a particular occurrence
Receive customer messages in one place for better management
Integrate with your preferred tools for improved productivity
Navigate your visitors and reach out to them in real-time
Pricing and plans:
Free plan – Forever free for 3 agents
Chatbots – $18 per month
Communicator – $18 per month ($10 for additional chat operator per seat)
SnapEnage provides omnichannel experience to engage with customer at any platform. It also consists of mobile-optimized visitor chat window which notifies an agent when a customer visits through their phone. Its automation synchronizes the leads and contacts with the helpdesk for efficient communication. Moreover, chatbots and live chat options helps you connect with every single visitor and turn them into leads.
Key features:
Chatbots to connect quickly with visitors
Dynamic automation to streamline all leads and contacts
Live chat tool on the website to engage with customers and provide solutions
Mobile-optimized chat window to reach visitors in real-time
Pure Chat is a free live chat software that provides unlimited chats and unlimited operators. Its chatbot is also beneficial in scheduling appointments, capturing leads, and also accepting payment. Their advanced dashboard and customizable widget allow you to take charge of the layout and conversations. Pure Chat is also accessible on iOS and android apps.
Key features:
Limitless reach with unlimited chats and operators
Automated chatbot for leads qualification and scheduling other tasks
Powerful dashboard and widgets to provide a customized look
Pre-chat information form and automatic chat alerts for smooth communication
Easily get information about visitors and their location details
Userlike is another effective and unique online chat software that lets the customer choose which department they want to connect with. Moreover, it provides seamless communication with chat transcript forward that lets you route the chat to another rep and the customer won’t have to repeat themselves. Moreover, it also consists of a smart customer profile where you can look up the customer’s profile once they enter their email address. Overall, it’s very effective for every type of business as it can be integrated with CRM.
Key features:
Proactive chats to reach out to customers and guide them the right way
Widget routers to track where the customer is and learn their preference
The visitor has the option to choose the rep they have interacted with in the past
Screen share option to interact with multiple visitors at once
Smart customer profiles to understand your leads
Pricing and plans:
Free – 1 widget, 1 seat
Teams – $90 per month, 4 widgets, 4 seats, 1 channel
For easy automation and quick communication, Zoho Desk is the one you need. Interact with your customers in real-time and boost your productivity. Zoho desk automates the process and collects contact information, sends automated messages to common queries. Its multi-channel ticketing system funnels messages from various platforms in one tab so you can get to the questions without any hassle.
Key features:
Web-form widget is customizable so your visitor can fill in the form with the required details and send their questions as tickets
Interact with customers in real time and provide a personalized experience with live chat
You can also reply to your customers’ tweets and chats right from your helpdesk
Get context by going through the previous tickets raised by your customer and get all information in no time
Track the performance with reports and analyze the customer experience with your website
Crisp chat is another live chat software that can be a one-stop solution for all your customer support needs. From a shared inbox that lets you access messages from all platforms to a co-browsing option to parallelly guide your customer, it offers exclusive features for businesses. Moreover, you can retarget your leads to convert them into life-long customers. Crisp chat also provides chatbots so the users can get automated replies for frequently asked questions.
Key features:
Give your customer an enhanced experience by using video, audio, gif, and much more
The webchat software keeps the customer engaged during the waiting time
Any incoming messages from users can be routed to the respective personnel to close the deal
Crisp chatbot automatically replies to common questions, saving time for both user and the rep
Integrate it with your CRM and experience automation at its best
Pricing and plans:
Basic – Free, includes 2 seats
Pro – $25 per month per website, includes 4 seats
Unlimited – $95 per month per website, unlimited seats
16. Chaport
You can build connections with your visitors by replying via live chat tool of Chaport, and send auto-invitations to visitors to initiate a conversation. If no one is available online to solve customer queries, the users have the option to write questions via live chat. Just simply enter your email and you’ll get notified when your query has been answered. So, never miss out on any important lead.
Key features:
Get easy access to visitor’s information such as contact details, location, name, etc
Assign the chat to another colleague or join a group chat
Multilingual chat widget lets the user view the widget in their native language
Answer your visitors from any channel in just one place
Connect it with your preferred apps and boost productivity
Olark is one of the leading webchat software in the market. With its simplified communication mode and powerful automation, Olark is preferred by many companies. Customize the messages as per your visitor’s activity on the website. Your sales rep can get context by collecting customer information even before the chat commences. The powerful integrations of Olark enable you to build an impeccable customer relationships.
Key features:
Pre chat surveys and custom chatbox forms let you qualify more leads
Personalize the conversation by accessing the visitor information from their social media profile
Use co-browsing to assist your customer in real-time
Monitor your team’s performance and distribute chats for better team efficiency
Use automated messaging and gather contact information to save time
Increase conversion by connecting with visitors via voice and video chat and provide personalized solutions. ClickDesk is a one of the top live chat service that lets you transfer chat to another suitable rep so you close every lead that comes your way. Furthermore, you can analyze the performance of customer support by using weekly and daily chat statistics. It is indeed one-of-a-kind software that helps you build everlasting relations with customers.
Key features:
Provide support from anywhere with mobile app
Chat in real time or use voice or video chat for better assistance
use personalized greetings with your customers to build an impressive rapport
Drift is a feature-driven live chat software that aims to provide an exceptional experience to sales reps and customers. Its powerful automation enables you to send personalized messages to important clients. The conversational AI assists the visitors in real time so no leads fall through the crack. It offers a centralized data hub so you can fetch all the necessary details and insights of the customers.
Key features:
Conversational AI for faster communication
Live chat option to connect with visitors
Provide personalized experience to every visitor by getting insights into their profiles
Route important leads to the respective sales rep easily
Sendinblue simplifies the communication process and helps in the marketing part as well. Its real time live chat software offers personalization and customization option so it’s at par with your website. The marketing features of Sendinblue are also highly received by their users; email marketing, customer segmentation, retargeting, and much more!
Key features:
Helps convert more leads with the targeted and personalized visitor experience
Personalized communication to build strong customer relationships
Automatic segmentation of marketing messages to save time
Real-time statistics to keep track of all activities
Podium is your one stop solution for boosting customer experience. It’s a conversation driven tool that helps you connect with every visitor on your website. Connect with users from multiple platforms and revert from a single place.
Key features:
Customizable widgets to match your website standards
Seamless conversation with live chat window of Podium
Google Analytics tracking for better insights
Facility to route conversations from one place to another
Automated canned responses for frequently asked questions
A unique solution to customer support, Smartsupp is trusted by over 425,000 websites. It also provides omnichannel support to hike your conversion rates and drive more sales. The USP of this software is its built-in video recording feature that records the actions of your visitors. You can utilize this option to understand where the customer is reaching a dead end and guide them in the right way. Their live chat solutions are also incredible amazing.
Key features:
Automated messages that you can personalize for your visitors
Excellent integrations for hassle-free customer support
Built-in video recording to track the action on website
Chatbots to engage with customers at the right time
You can connect with google analytics for better insights
JivoChat is one of the most popular webchat software in the market. With its wide range of features and commendable services, it provides a seamless platform for communication. Their live chat widget can be accessed from any channel and chat logs let you understand the customer experience.
Connet with your customers through live chat, email, and social media platforms to seize every opportunity. JivoChat also lets you interact with multiple visitors at the same time, resulting in improved team productivity.
Key features:
Seamless communication with customers through various channels
Compatible with commonly used social media platforms
Custom triggers send automated messages to visitors
Enables you to analyze the reports to track performance of team members
You can customize the live chat and can translate it into 20 different languages
Pricing and plans:
Basic version – Free for first 5 agents
Professional version – $13 per agent per month
Final thoughts
Technology is constantly evolving, and when we’re working in a digital world, we must stay updated with the latest trends and features of the software. So, we have listed the 23 best live chat software in 2024, you can perform thorough research and compare the features of each to determine which one fits the need of your company.
Dhara Thakkar
Dhara Thakkar is a seasoned marketer at Salesmate. She thrives on trying new organic strategies to improve traffic & conversions, and has in-depth knowledge on how search works. When she's not working, you will find her travelling or binge watching F.R.I.E.N.D.S
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Is your team having a difficult time adjusting to a live chat tool? It’s one of the best conversational tools, but it will only provide positive results when used to its best potential. Live chat is t
Key Takeaways
Our interpersonal skills have evolved with the advancement of technology. Likewise, the interaction between a business and its customers has also changed. In our daily hustle, we need quick replies and instant solutions to our queries.
Therefore, using the best live chat software for website has become essential to interact with your visitors. Retaining customers takes a lot of effort, so with the live chat software, you are helping them out with a problem and nurturing the relationship.
You need the best live chat app for your website to connect with your customer before their patience runs out.
Over 41% customers expect a live chat on websites. This is something you can’t neglect; not being able to offer webchat software would simply result in losing the business.
With Live chat being the most preferred mode of communication – 75% prefer live chat over any other channel, 44% of online consumers say that having questions answered by a live person during an online purchase is one of the most important features a website can offer.
Interesting, right?
Well, a customer doesn’t want to waste even a single minute; they want quick solutions so they can make faster decisions. Hence, it’s vital to have top live chat software on your website.
Before we take a leap to the best live chat software options for 2024, let’s first understand what exactly live chat software is.
What is live chat software and how does it work?
Live chat software is a real-time communication channel that connects a prospect or a customer with the respective customer care executive. It aims to provide customer support without any waiting time.
You’ll be surprised to know that, according to AMA, using real-time live chat software for websites increases conversion by a staggering 40%. A live chat tool is much more than just a customer support portal; it also increases your sales and customer retention.
Using online live chat platform lets your visitor connect with the reps by simply typing the message. It’s the easiest and quickest way to communicate with customer care representatives. Moreover, it boosts the overall productivity of your customer support reps by providing a seamless chat system that looks after overall customer management.
How to choose the best live chat software for your website?
Below are the points to consider when selecting the best online chat software for your website:
By considering these points you should be able to find the best live chat software for your website.
Pros and cons of a live chat software
Once you’ve weighed down the pros and cons, you can finally get a live chat that works best for your company. So, let’s take a look at the list of best chat software for 2024.
20+ Best live chat software for 2024
Here’s our own list of top 20+ live chat software that excels in customer services and has been preferred by a lot of companies.
1. Salesmate Chat
Salesmate CRM’s chat journeys are perfect for every growing business. It enables you to connect with your visitors in real-time from your website and improve customer retention. Moreover, its innovative feature allows you to assign the chat to the right team member to enhance the customer experience. In fact, the team member can also take ownership of the chat.
This built-in live chat software within the CRM helps you take charge of the situation and provide a quick solution to every visitor. Furthermore, you can also improve team collaboration just by @ mentioning any team member in the chat inbox.
Moreover, Salesmate CRM is considered one of the best live chat software for small business. It allows you to quickly respond to the query, assign the conversation to your team members, and internal collaboration, making it an excellent tool for small businesses to improve customer engagement and retention.
Key features
Pricing and plan:
Basic – $23 per user per month
Pro – $39 per user per month
Business – $63 per user per month
Enterprise – Custom
2. LiveChat
LiveChat is a well-renowned brand in the market. By offering services such as online chat, converting prospects into qualified leads, online surveys, reports and analytics, and integrations with over 170 apps, this software is highly recommended for companies that want to scale their business, and it’s considered as one of the top live chat software.
The cloud-based platform lets you engage with website visitors via the web, mobile, and desktop applications. Your reps can manage every customer interaction seamlessly with LiveChat across multiple platforms.
Key features:
Pricing and plan:
Starter – $16 per month per agent
Team – $33 per month per agent
Business – $50 per month per agent
Enterprise – Custom rates
3. Intercom
Intercom is an all-inclusive live chat platform for marketing and customer support teams. You or your team can seamlessly manage all customer requests from multiple channels. Intercom automatically assigns sales or support requests to the right team member, eliminating manual effort.
The collaborative inbox is highly beneficial in solving customer queries and communicating with other team members from just one place. Moreover, Intercom also provides team performance reports to determine which team is crushing the sales quotes.
Key features:
Pricing and plan:
Start – $39 per month
Grow – $99 per month
Accelerate – $499 per month
Scale – $999 per month
4. REVE Chat
REVE Live Chat is a top-notch customer communication solution packed with features to improve customer engagement, increase conversions, and boost customer support. It’s perfect for businesses looking to grow and enhance their customer service.
At its core is its ability to connect businesses with website visitors in real time. It helps turn visitors into leads effortlessly, whether they’re on desktops, mobile devices, or browsers. Plus, it’s easy for reps to handle every interaction smoothly. With its user-friendly interface, comprehensive features, and easy integrations, REVE Live Chat helps businesses create outstanding customer experiences and reach their objectives.
Key Features:
5. ProProfs Chat
ProProfs Chat is a SaaS-based live chat software for website that helps your online business connect with website visitors, capture leads, engage with them in real and identify better opportunities to convert them into customers. You can easily manage incoming chats and never miss out on support opportunities.
ProProfs Chat also enables you to create your own support bundle as it offers free integration to its native tools such as ProProfs Help Desk, ProProfs Knowledge Base, ProProfs Survey Maker, and more. It even helps its users to get reports on incoming chats and how each operator performs during each chat. With the help of its chatbot feature, it also helps you automate customer service queries.
Key Features:
Pricing & Plan:
6. Chanty
Chanty is another elite webchat software that lets you communicate and connect with visitors with its robust features. You can collaborate with your team and share files and conversations to provide context. This team chat tool is highly effective, and team productivity as you can also convert the messages into tasks and organize them by using the kanban board. Chanty also integrates with various other apps to provide a smooth experience.
Key features:
Pricing and plans:
Free – forever free plan
Business – $3 per month per user
7. LiveAgent
LiveAgent is an all-inclusive software for connecting with customers in multiple channels. LiveAgent provides an excellent helpdesk solution for improved user experience. Its dynamic automation lets you connect every visitor with the right rep by assigning tickets. The customer segmentation and universal inbox gives you access to view and revert to the customer tickets in a streamlined method. The chat history and contact information give context so you can serve your customer in a better way.
Key features:
Pricing and plans:
Free – forever free plan
Ticket – $15 per month per agent
Ticket+chat – $29 per month per agent
All-inclusive – $39 per month per agent
8. Zendesk
Earlier known as Zopim, Zendesk is a customizable live chat system developed for companies that want to reach customers and engage with them based on their behavior. It offers brilliant automated triggers, pre-chats, offline forms, chatbots, and analytics to track sales performance.
Zendesk enables you to observe your team’s productivity and anticipate your customers’ needs to reach out at the right time.
Key features:
Pricing and plans:
Support – Starts at $5 (Essential) per agent per month and goes up to $199 (Elite) per agent per month
Support Suite – Professional plan is for $89 per agent per month and Enterprise plan is for $149 per agent per month
Custom-built plan for personalized support with custom rates.
9. Hiver
Hiver is the world’s first helpdesk built for Google Workspace. Hiver combines email support and live chat support within Gmail, making it incredibly easy for support teams to deliver delightful experiences.
Using Hiver’s webchat, support reps can delegate customer chats to different agents, respond to recurring queries with chat templates, and have contextual discussions on customer queries with their colleagues using chat transcripts, all in real time from within Gmail.
Overall, if you’re looking for a live chat solution that’s extremely easy to use with Gmail, Hiver would be an ideal option.
Key features:
Pricing and plans:
10. Tidio
The live chat features and services of Tidio are immensely impressive. The automation in their software is at its finest, along with live chat and navigation of visitors to understand their behavior. It is customizable to match the layout of your website and has a mobile app as well, so you can keep in touch with your visitors even when on the go. The automation workflow is highly effective, and you can set up multilingual chat as well.
Key features:
Pricing and plans:
Free plan – Forever free for 3 agents
Chatbots – $18 per month
Communicator – $18 per month ($10 for additional chat operator per seat)
Email marketing – $10 per month
11. SnapEngage
SnapEnage provides omnichannel experience to engage with customer at any platform. It also consists of mobile-optimized visitor chat window which notifies an agent when a customer visits through their phone. Its automation synchronizes the leads and contacts with the helpdesk for efficient communication. Moreover, chatbots and live chat options helps you connect with every single visitor and turn them into leads.
Key features:
Pricing and plans:
Essential – Starts at $16 per month
Professional – Starts at $26 per month
Enterprise – Custom rates
12. Pure Chat
Pure Chat is a free live chat software that provides unlimited chats and unlimited operators. Its chatbot is also beneficial in scheduling appointments, capturing leads, and also accepting payment. Their advanced dashboard and customizable widget allow you to take charge of the layout and conversations. Pure Chat is also accessible on iOS and android apps.
Key features:
Pricing and plans:
Growth – $39 per month
Pro – $79 per month
13. Userlike
Userlike is another effective and unique online chat software that lets the customer choose which department they want to connect with. Moreover, it provides seamless communication with chat transcript forward that lets you route the chat to another rep and the customer won’t have to repeat themselves. Moreover, it also consists of a smart customer profile where you can look up the customer’s profile once they enter their email address. Overall, it’s very effective for every type of business as it can be integrated with CRM.
Key features:
Pricing and plans:
Free – 1 widget, 1 seat
Teams – $90 per month, 4 widgets, 4 seats, 1 channel
Corporate – 290 per month, 10 widgets, 10 seats, 3 channels
Business – $720 per month, 20 widgets, 20 seats, 5 channels
14. Zoho Desk
For easy automation and quick communication, Zoho Desk is the one you need. Interact with your customers in real-time and boost your productivity. Zoho desk automates the process and collects contact information, sends automated messages to common queries. Its multi-channel ticketing system funnels messages from various platforms in one tab so you can get to the questions without any hassle.
Key features:
Pricing and plans:
Free plan – Free for 3 agents
Standard plan – $12 per month per agent
Professional plan – $20 per month per agent
Enterprise plan – $35 per month per agent
15. Crisp chat
Crisp chat is another live chat software that can be a one-stop solution for all your customer support needs. From a shared inbox that lets you access messages from all platforms to a co-browsing option to parallelly guide your customer, it offers exclusive features for businesses. Moreover, you can retarget your leads to convert them into life-long customers. Crisp chat also provides chatbots so the users can get automated replies for frequently asked questions.
Key features:
Pricing and plans:
Basic – Free, includes 2 seats
Pro – $25 per month per website, includes 4 seats
Unlimited – $95 per month per website, unlimited seats
16. Chaport
You can build connections with your visitors by replying via live chat tool of Chaport, and send auto-invitations to visitors to initiate a conversation. If no one is available online to solve customer queries, the users have the option to write questions via live chat. Just simply enter your email and you’ll get notified when your query has been answered. So, never miss out on any important lead.
Key features:
Pricing and plans:-
Free plan – Free for 1 operator
Pro – $9.80 per month per operator
17. Olark
Olark is one of the leading webchat software in the market. With its simplified communication mode and powerful automation, Olark is preferred by many companies. Customize the messages as per your visitor’s activity on the website. Your sales rep can get context by collecting customer information even before the chat commences. The powerful integrations of Olark enable you to build an impeccable customer relationships.
Key features:
Pricing and plans:-
Starts at $19 per agent per month
18. ClickDesk
Increase conversion by connecting with visitors via voice and video chat and provide personalized solutions. ClickDesk is a one of the top live chat service that lets you transfer chat to another suitable rep so you close every lead that comes your way. Furthermore, you can analyze the performance of customer support by using weekly and daily chat statistics. It is indeed one-of-a-kind software that helps you build everlasting relations with customers.
Key features:
Pricing and plans:
Free plan – Free for 10 users
Lite – $14.99 per month
Pro – $24.99 per month
Enterprise – 39.99 per month
19. Drift
Drift is a feature-driven live chat software that aims to provide an exceptional experience to sales reps and customers. Its powerful automation enables you to send personalized messages to important clients. The conversational AI assists the visitors in real time so no leads fall through the crack. It offers a centralized data hub so you can fetch all the necessary details and insights of the customers.
Key features:
Pricing and plans:
Not available on the website.
20. Sendinblue
Sendinblue simplifies the communication process and helps in the marketing part as well. Its real time live chat software offers personalization and customization option so it’s at par with your website. The marketing features of Sendinblue are also highly received by their users; email marketing, customer segmentation, retargeting, and much more!
Key features:
Pricing and plans:
Forever free plan
Lite plan – $25 per month
Premium – $65 per month
Enterprise – custom rates
21. Podium
Podium is your one stop solution for boosting customer experience. It’s a conversation driven tool that helps you connect with every visitor on your website. Connect with users from multiple platforms and revert from a single place.
Key features:
Pricing and plans:
Offers custom rates as per your requirements.
22. Smartsupp
A unique solution to customer support, Smartsupp is trusted by over 425,000 websites. It also provides omnichannel support to hike your conversion rates and drive more sales. The USP of this software is its built-in video recording feature that records the actions of your visitors. You can utilize this option to understand where the customer is reaching a dead end and guide them in the right way. Their live chat solutions are also incredible amazing.
Key features:
Pricing and plans:
Free plan – For 3 agents for lifetime
Standard plan – $15 for 3 agents per month
Pro plan – $29 per agent per month
23. JivoChat
JivoChat is one of the most popular webchat software in the market. With its wide range of features and commendable services, it provides a seamless platform for communication. Their live chat widget can be accessed from any channel and chat logs let you understand the customer experience.
Connet with your customers through live chat, email, and social media platforms to seize every opportunity. JivoChat also lets you interact with multiple visitors at the same time, resulting in improved team productivity.
Key features:
Pricing and plans:
Basic version – Free for first 5 agents
Professional version – $13 per agent per month
Final thoughts
Technology is constantly evolving, and when we’re working in a digital world, we must stay updated with the latest trends and features of the software. So, we have listed the 23 best live chat software in 2024, you can perform thorough research and compare the features of each to determine which one fits the need of your company.
Dhara Thakkar
Dhara Thakkar is a seasoned marketer at Salesmate. She thrives on trying new organic strategies to improve traffic & conversions, and has in-depth knowledge on how search works. When she's not working, you will find her travelling or binge watching F.R.I.E.N.D.S
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