Salesmate AI Co-Pilot: AI-powered assistance for faster support

Support teams are under pressure to deliver fast, accurate responses without compromising quality. Salesmate AI Co-Pilot is your intelligent assistant - helping agents resolve queries faster, maintain consistency, and boost productivity.

No more repetitive tasks or guesswork - just smarter, faster support.

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Salesmate AI Co-Pilot: AI-powered assistance for faster support

Trusted by 8,500+ businesses globally

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CHALLENGES

Why Salesmate AI Co-Pilot?

Even the best customer support teams face hurdles that slow them down and impact customer satisfaction. Here’s what your team is likely battling with today:

Slow response times

Slow response times

Manual processes and high ticket volumes slow things down. AI Co-Pilot suggests real-time replies so your agents can respond in seconds.
Inconsistent answers

Inconsistent answers

Different agents = different responses. AI Co-Pilot pulls from your knowledge base to ensure every reply is accurate and on-brand.
Agent burnout

Agent burnout

Repetitive tasks drain your team’s energy. AI Co-Pilot offloads busywork, reducing stress and freeing agents to focus on complex issues.
KEY FEATURES

What you get with Salesmate AI Co-Pilot

AI Co-Pilot equips your support team with intelligent tools that streamline workflows and improve customer experience.

Smart response suggestions
Instant Replies

Smart response suggestions

Respond in a flash! AI Co-Pilot analyzes customer messages and offers ready-to-send replies. Customize or send with one click - no more writing from scratch. 

  • Suggests context-aware, accurate responses in real-time 
  • Agents can send replies with one click or customize as needed 
  • Speeds up response time and reduces manual effort on repetitive queries 
Knowledge base lookup
Knowledge Assist

Knowledge base lookup

Agents never have to leave the conversation. AI Co-Pilot automatically surfaces relevant help articles from your knowledge base, ensuring accurate answers every time. 

  • Provides bite-sized summaries of past conversations in one click 
  • Saves agents time and ensures they’re always up to speed 
  • Reduces the risk of missing important details in long threads 
Learn more
Instant conversation summaries
Quick Summaries

Instant conversation summaries

No more scrolling through threads. AI Co-Pilot delivers bite-sized summaries of previous interactions, helping agents get up to speed fast. 

  • Automatically searches and suggests relevant guides or FAQs 
  • Ensures accurate, up-to-date information is always at hand 
  • Eliminates the need to switch tabs or manually search your knowledge base 
Automated ticket handling
Smart Routing

Automated ticket handling

AI Co-Pilot categorizes and prioritizes tickets by topic and urgency, routes them to the right team, and applies tags - keeping your support pipeline organized and efficient.

  • Auto-categorizes tickets based on topic, urgency, or custom rules 
  • Instantly routes issues to the appropriate department or agent 
  • Flags critical tickets for immediate attention and ensures routine issues don’t get overlooked 
Real-time agent guidance
On-Demand Support

Real-time agent guidance

AI Co-Pilot has your team’s back. Whether it’s a tough customer question or a new team member getting up to speed, it delivers instant suggestions and reminders - helping every agent stay confident and deliver consistent, high-quality support.

  • Recommends next-best actions during live chats or calls 
  • Provides troubleshooting steps and policy reminders in real-time 
  • Helps new and seasoned agents deliver consistent, high-quality support 

How AI Co-Pilot helps your support team

AI Co-Pilot boosts your support team’s speed and accuracy with instant answers, smart suggestions, and automated tasks - delivering consistent, high-quality customer service.

  • Resolve tickets faster: No more delays - get the right answers to customers quickly with AI-powered reply suggestions. 
  • Ensure consistent, On-brand support: Eliminate guesswork. AI Co-Pilot keeps your replies accurate, reliable, and aligned with your brand voice. 
  • Boost agent productivity: By handling repetitive tasks and surfacing relevant info instantly, AI Co-Pilot helps your team work smarter, not harder.
  • Reduce burnout: Less manual effort means a happier, less stressed team focused on meaningful customer interactions.
Frequently asked questions

Got questions? Find answers!

How does AI Co-Pilot assist agents in real time?

AI Co-Pilot listens to customer queries during live chats and suggests context-aware replies, knowledge base articles, and summaries - so agents never have to leave the conversation. It’s like having an expert assistant, guiding your team through every interaction.

Can we customize AI Co-Pilot to match our brand’s tone?

Does AI Co-Pilot work with our existing tools?

Say hello to your new AI-powered CRM

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