Salesmate Vs. Podium vs Salesmate Vs. Podium

Salesmate Vs. Podium

Unlike Podium, which focuses mainly on messaging and reviews, Salesmate is built to empower jewelry and retail businesses to manage their full customer journey - from first contact to the final clasp. Whether you're booking a store visit, sending a birthday offer, or nurturing a long-term client, Salesmate’s AI-powered platform work behind the scenes to do it beautifully.

AI AGENTS

Build Any AI Agent - Not Just Sales & Support

With Salesmate, you're not limited to basic sales or support bots. You can build custom AI agents tailored to how your store actually operates - from automating inventory alerts to sending personalized post-purchase care instructions.

AI Sales Agent

AI Sales Agent

Welcomes visitors, qualifies leads, and routes high-intent prospects.

AI Recommendation Agent

AI Recommendation Agent

Remembers returning customers and suggests ideal products.

AI Support Agent

AI Support Agent

Automates order tracking and FAQs to ease ticket volume.

AI Concierge

AI Concierge

Delivers always-on brand-consistent responses and assistance.

Salesmate vs. Podium: A value based comparison

Find out which platform offers the best value for your business as you scale.

Factorssm-logo-crmpngwing.com
Customer SupportAward-winning support team with fast responses via chat, email & phone.Basic support; some users report delays and less personalized help.
Onboarding & TrainingWhite-glove onboarding, setup assistance, and training sessions.Limited onboarding - mostly DIY resources and support documentation.
Free TrialSalesmate offers a 15-day free trial, allowing businesses to explore its features and assess suitability before making a commitment.Podium offers a free demo but does not provide a full-featured free trial, limiting hands-on experience before purchasing.
User-FriendlinessSimple, intuitive interface loved by users.Clean design, but some users find the interface less intuitive and harder to navigate without onboarding support.
Communication ToolsInbuilt calling (with transcription), two-way SMS, email, live chat, and social integrations for omnichannel engagement.Strong SMS and messaging focus, but lacks voice calling or broader omnichannel capabilities natively.
In-built textingYesYes
In-built callingYesLimited
CustomizationOffers extensive customization to fit unique sales processes and engagement strategies.Customization is limited and geared more toward basic communication workflows.
AI Agents/AI EmployeeYesYes
Personalized ClientelingMore powerful. 360° view of customers including interactions, purchases, and preferences.Less powerful. Focuses on customer messaging and feedback, but lacks a complete clienteling dashboard.
Review ManagementUpcomingYes
Social MessagingYesYes
Live ChatFully integrated live chat widget with lead capture and chatbot automation.Basic web chat with limited custom logic.
Website Contact FormYesYes
Automation CapabilitiesFully automated sales pipelines, email sequences, workflows, and nurturing campaigns.Provides automation mostly for SMS follow-ups and review requests; lacks full workflow automation.
Team CollaborationFeatures like lead assignment, mentions, goal tracking, and shared pipelines enhance collaboration.Collaboration tools are minimal; more focused on individual messaging than team coordination.
Comprehensive FeaturesCombines sales, marketing, and customer support in one platform for complete customer lifecycle management.Primarily focuses on messaging and review management; limited marketing and sales pipeline features.
Lead Capture & ManagementContact forms, chatbots, Facebook ads, google ads integrations to attract and manage leads.Good for converting website visitors via chat, but lacks strong integrations or tools for proactive lead capture.
Meeting SchedulerBuilt-in meeting scheduler for store visits, demos, and consultations.No built-in meeting scheduler; relies on third-party tools for appointment booking.
Ticketing SoftwareBuilt-in powerful ticketing systemNo dedicated ticketing system
Mobile AppPowerful mobile and iPad app designed for on-the-go sales teams.Mobile app available with core messaging and review features, but limited beyond communication.
Reporting & AnalyticsCustomizable reports with sales insights, pipeline tracking, forecasting, and team productivity metrics.Reporting is mostly centered around messaging stats, reviews, and basic customer interactions.

customer stories

Hear from businesses that love Salesmate

Salesmate is a game-changer for my business! It keeps my contacts organized, streamlines communication with intuitive email templates, and automates follow-ups-ensuring nothing slips through the cracks. The scheduling tool is a lifesaver, making appointment booking effortless. Highly recommend!

Kate Winternitz
Kate WinternitzFounder, Kate Winternitz Jewelry
Kate Winternitz
Why Salesmate CRM?

Here are a few reasons why now might be the time to switch from Podium to Salesmate

If you're a jewelry or retail business that values personalized service, high-touch sales, and lasting relationships, discover why more jewelers are switching from Podium to Salesmate.

Go beyond SMS marketing

Go beyond SMS marketing

Today’s customers expect more than just text messages. With Salesmate, you can engage clients through automated marketing with branded email templates, calls, live chat, and automation-all from a single platform. Stay connected with your customers through their preferred channels and build stronger relationships.

Go beyond SMS marketing
An All-in-One AI CRM for sales, marketing & support

An All-in-One AI CRM for sales, marketing & support

Salesmate is more than just a client management tool - it’s a complete CRM that helps you track sales pipelines, nurture leads with marketing automation, and provide seamless customer support. Manage your entire customer journey in one place without switching between multiple tools.

An All-in-One AI CRM for sales, marketing & support
A user-friendly & customizable CRM

A user-friendly & customizable CRM

Salesmate is designed for ease of use, ensuring your team can quickly adopt the platform and start seeing results. Plus, with customizable workflows, dashboards, and reports, you can tailor the CRM to fit your unique business needs effortlessly.

A user-friendly & customizable CRM
Get more value with transparent pricing

Get more value with transparent pricing

Salesmate offers simple, transparent pricing with no hidden fees. Plus, with a free trial, you can experience the platform before making a commitment ,so you know exactly what you’re getting.

Get more value with transparent pricing
A user-friendly & customizable CRM

A user-friendly & customizable CRM

Salesmate is designed for ease of use, ensuring your team can quickly adopt the platform and start seeing results. Plus, with customizable workflows, dashboards, and reports, you can tailor the CRM to fit your unique business needs effortlessly.

A user-friendly & customizable CRM
A CRM that grows with you

A CRM that grows with you

As your jewelry business grows, you need a CRM that scales with you. Salesmate adapts to your needs by allowing you to customize workflows, dashboards, and reports, add unlimited pipelines for different sales processes, and integrate seamlessly with your existing tools.

A CRM that grows with you

Top rated across all platforms

Customers have rated us the best compared to any other software across review platforms like G2, Gartner, TrustRadius.

Top rated across all platforms
Top rated across all platforms
Top rated across all platforms
Top rated across all platforms
Top rated across all platforms

Why jewelers choose Salesmate over podium

  • Podium stops at reviews. Salesmate goes further-track anniversaries, send curated offers, and create lasting client bonds. 
  • Whether it's a proposal ring or a first gold piece, connect deeply while Salesmate handles the automation and details. 
  • Unify every channel - DMs, appointments, or in-store chats - for a smooth, personalized experience that reflects your brand’s elegance. 
  • From lead scoring to personalized follow-ups to customer support, Salesmate’s AI agents help your team stay proactive-turning every client interaction into a conversion opportunity. 
Frequently asked questions

Got questions? Find answers!

1. What makes Salesmate better than Podium for jewelry businesses?

Salesmate offers a complete CRM solution tailored for jewelers, including AI-powered automation, clienteling tools, appointment scheduling, omnichannel communication, and lead nurturing - while Podium focuses mainly on messaging and reviews. 

2. Does Salesmate have AI features to help with jewelry sales?

3. Can I manage in-store and online jewelry sales with Salesmate?

4. How is Salesmate's clienteling different from Podium's features?

5. Does Salesmate support SMS marketing like Podium?

6. Is there a free trial to test Salesmate for my jewelry business?