Salesmate vs Freshsales: A value-based comparison
See how Salesmate stacks up against Freshsales across what really matters - flexibility, depth, speed, and support.
| Factors |  |  |
|---|---|---|
| All-in-One access | Sales, Marketing, and Support in one subscription | Focused primarily on sales with limited-service tools |
| User-Friendliness | Clean UI, easy for all teams to use | Simple UI, mainly sales-focused |
| Contact management | 360° contact view with full communication history | Strong contact and deal management for sales only |
| Built-in Calling & Texting | Native calling with power dialer, call recording, voicemail drop, call transfer, and advanced call analytics. | Built-in calling, but no native texting or WhatsApp |
| Communication tools | Email, SMS, WhatsApp, Live chat, Messenger, Instagram DMs - all unified | Email and phone only. |
| Lead capture integrations | Direct from web, chat, social without third-party tools | Web form capture available; limited integrations for chat/social leads |
| Live chat | Fully integrated live and in-app chat | Available via add-ons or higher plans |
| Email sync reliability | Seamless, minimal disruptions | Users report occasional sync issues |
| Ticketing & service | Full-featured ticketing system with SLAs, team assignment, and service workflows - great for post-sale support. | Freshdesk required for full helpdesk functionality |
| Workflow automation | Visual “Smart flows” for sales, marketing & support | Sales sequences only; advanced automation requires Freshmarketer subscription |
| Automation capabilities | Advanced cross-functional automation | Limited to sales pipeline unless using other Freshworks tool upgrade |
| Lead scoring | Built-in with flexible scoring rules | Only on higher-tier plans |
| Meeting scheduler | Built-in scheduling tool with personalized booking links, reminders, and automated follow-ups. | Basic scheduler, included in higher plan |
| Quote management | Native quote creation, sharing, and tracking within the CRM. | Requires integration or manual setup |
| Customization | Deep customization: layouts, custom fields, modules, visibility rules, roles, and permissions - adapt CRM to your exact processes. | Good, but limited beyond sales |
| Customer support | 24/5 live chat, phone & email included | Priority support only on enterprise plan |
| Email marketing | Built-in, personalized campaigns with engagement tracking | Requires add-on Freshmarketer subscription |
| Sales pipelines | Unlimited on all plans | Limited pipelines on lower plans |
| Custom fields & modules | Full support | Limited to deals and contacts |
| A/B testing | Yes | No |
| Shared team inbox | Yes | Not available |
| AI call transcription | Yes, summaries, talk-to-listen ratios, sentiment analysis | Not available |
| AI Agents | Yes | Yes |
| Ease of use (G2) | 9.1 | 8.7 |
| Mobile app | Full CRM functionality | Sales-focused only |
customer stories
Why businesses are making move to Salesmate
Switched from Freshsales to Salesmate - and never looked back. Clean UI, powerful features, amazing support, and great value. It just works. I would strongly recommend Salesmate as the best CRM solution
Michael EastwoodMarketing Manager at NGS Crypto
Why Salesmate CRM?
Thinking of moving from Freshsales? Here’s why now is the perfect time.
Discover how switching from Freshsales to Salesmate can save you money. Cut down time spent on manual tasks. Simplify your workflow. And boost productivity across your business.
Get more value for every dollar
Truly all-in-one access
Exceptional support, always included
Built to fit your business
Automate and personalize with Smart Flows
Unlimited sales pipelines
Make the switch today. Start your free trial now!
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Frequently asked questions