Faster answers, Happier customers with AI-Powered Knowledge Base

Empower customers to self-serve, assist agents in real time, and keep your entire support ecosystem aligned with a single, always up-to-date source of information. 

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Faster answers, Happier customers with AI-Powered Knowledge Base

Trusted by 8,500+ businesses globally

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Built for Your Business

Empower customers and your team

Faster answers for customers

Faster answers for customers

Let customers find what they need, when they need it - no tickets, no waiting. Instant self-service, zero frustration.

Boost agent efficiency

Boost agent efficiency

Cut down repetitive queries. With Copilot pulling the right info at the right time, agents resolve issues faster and focus on high-impact conversations.

Consistent, Trusted information

Consistent, Trusted information

One centralized Knowledge Base. Every response - whether from AI agents or your team - is accurate, up-to-date, and on-brand.

ALL-IN-ONE PLATEFORM

An AI Knowledge Base that truly empowers your customers

Salesmate’s AI-powered Knowledge Base works hand-in-hand with AI Agents to provide instant, consistent answers - anytime, anywhere. Effortlessly scale your support, reduce ticket volume, and cut operational costs while giving customers the autonomy to resolve issues on their own. 

Support when and where customers need it
AI-powered Knowledge Base

Support when and where customers need it

With Salesmate, building and maintaining a powerful knowledge base is effortless. Let AI do the heavy lifting so your team can focus on what matters most.

  • Write once, Help everyone: Create and categorize articles in any language, then surface them instantly over the conversations. It ensures answers match intent, not just keywords.
  • One-Click ingestion: Import content from your website, PDFs, slide decks, or internal docs in seconds. Salesmate indexes everything so both humans and AI Agents can find answers instantly - no formatting or manual tagging required.
  • Smart search & Recommendations: Salesmate surfaces the most relevant articles automatically based on what users ask or browse - reducing friction and boosting self-resolution.
  • Automated organization: Our AI takes care of article categorization and tagging so your library stays clean, searchable, and ready to grow - no spreadsheet juggling needed.
  • Granular access control: Decide who sees what. Make articles public, internal, or restricted, so agents always have the right info - and sensitive data stays protected.
Empower your AI Agents with a Knowledge Base
Integrate with AI Agents

Empower your AI Agents with a Knowledge Base

Salesmate’s Knowledge Base is tightly woven into the DNA of Autopilot and Copilot, giving your AI Agents instant access to your most reliable source of information. 

Autopilot uses your Knowledge Base to deliver instant, on-brand responses to customer queries - reducing ticket volume and improving resolution time. Meanwhile, Copilot references the same rich content to assist your team with smarter reply suggestions, sharper follow-up questions, and faster workflows. 

This deep integration means: 

  • Customers get accurate answers without waiting on a human. 
  • Agents spend less time digging through docs and more time delighting customers. 
  • Your support stays consistent, scalable, and always on. 
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Resolve questions before they become tickets
Smart Ticket Deflection

Resolve questions before they become tickets

With Salesmate, your customers don’t need to wait for help - they find it instantly. Our AI-powered Knowledge Base works behind the scenes to anticipate needs, surface solutions, and keep your inbox clear. 

  • Understand intent in real time: Salesmate analyzes queries as they’re typed and automatically suggests the most relevant articles or answers. 
  • Prevent unnecessary tickets: Guide users to self-serve resolutions before they even think about submitting a request. 
  • Free your support team: Reduce repetitive workloads so your agents can focus on high-impact conversations and critical issues. 
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Top rated across all platforms

Customers have rated us the best compared to any other software across review platforms like G2, Gartner, TrustRadius.

Top rated across all platforms
Top rated across all platforms
Top rated across all platforms
Top rated across all platforms
Top rated across all platforms
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Frequently asked questions

Got questions? find answers!

What is an AI-powered knowledge base?

An AI-powered knowledge base is a self-service help system that uses artificial intelligence to deliver accurate, context-aware answers. With Salesmate, your knowledge base works with AI agents like Autopilot and Copilot to provide instant support and reduce ticket volume.

How does Salesmate’s knowledge base improve customer service?

How does Salesmate's AI help reduce support tickets?

Is Salesmate’s knowledge base integrated with AI agents like Autopilot and Copilot?

Can I control who accesses different articles in the knowledge base?

How does Salesmate’s knowledge base support agent productivity?

Why choose Salesmate’s knowledge base over traditional help centers?

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