Communication isn’t a one-way street. To ensure you have an effective two-way communication Salesmate CRM has added the conversation view to its text messages. So, you can easily scroll up and read the past conversation to be on the right track while communicating with your potential prospects.
As we all know faster response time increases the conversation rate. With the conversation view, you’ll no longer need to waste your time digging through your inbox to find a specific message. The entire communication with a particular contact will be available in a single systematic thread.
Whether you want to see if the prospect has asked to change the time of the appointment or replied to your follow-up text, everything is easily available at your fingertips.
You can effortlessly choose your templates and schedule your messages. This makes it easier to reply in real-time and build stronger customer relationships.
Isn’t it confusing when a prospect has more than one number? Well, with different conversation threads, you won’t face any difficulty now. There will be more clarity and less confusion, as now you’ll have separate conversation threads for each number.
Get warnings on DND numbers
Treading in a forbidden area isn’t a good idea. So, get alerts before sending messages to the customers that have opted out from the conversation. This might prevent you from infuriating the prospects who aren’t interested in receiving messages.
View text performance
Need to know how many texts were delivered and how many are still in the queue or failed? Well, get all the details instantly and accordingly plan your next outreach campaign.