Traditional email clients make transparent communication between various departments and customers a tougher task. Salesmate’s shared team inbox update is providing modern teams with a collaborative email workspace without the confusion of who is handling which email conversation.
The shared team inbox also enables a faster solution to the customer queries for keeping them happy and loyal towards your business. Do read about all our features and let us know what you think!
With a shared team inbox, your team will experience a shared email environment where team members can access all the email conversations. This will help in getting a better context of the entire conversation and allow seamless interaction with customers.
Easily set up your shared inbox using Gmail, Microsoft 365 and any other Webmail services. With a shared team inbox, your team can get rid of messy email threads created by CCs and email forwards. Also, managing those generic email addresses like email@example.com and firstname.lastname@example.org inside the Salesmate shared inbox becomes easier.
Assign an owner for every email conversation and forget about the worries related to email follow-ups, email response, and resolution.
Shared team inbox will allow team members to collaborate and better visibility regarding new email messages, all the unresolved email conversations, and every missed message. Such visibility will stop the emails from getting away through the cracks. Your team members will be able to easily identify which email conversation is open, unanswered or closed.
A better opportunity for collaboration with members of different departments will allow your team members to quickly involve colleagues in crucial email conversations by simply mentioning them. The knowledge and information of members from the different department will allow quicker resolution.
Inside this collaborative shared email environment, your team members can create and share internal notes regarding email conversations that will be visible only to the involved team members. Such notes allow team members to share important information with each other that outsiders have no need of knowing.
Your team members will be able to use tagging for email conversations. Apart from that, they can use smart color coding and search for email conversation saving more selling and email resolve time.
Team members will have a complete view of the customer’s conversation history at a quick glance so that when they get assigned incoming emails they will be able to provide personalized resolution to them.
Your team members will be able to use email templates for sending canned responses to their customers and enhance their overall email response and resolution time.
No matter where your teammates are, you can collaborate with them using shared team inbox in Salesmate mobile app (iOS and Android). Never lose sight of your critical emails and stay updated on the go.
Find out more on how Salesmate’s shared team inbox works in this support article.