So, you have gained an immense market presence where using your personal number can be straight away beneficial. Or your connections simply wish to see your personal phone number rather than a typical call center ID.
In scenarios like these, personal numbers can do the very essential thing in communication – getting your call picked, especially in sales.
But on the other hand, business VoIP numbers are great with recording calls, feeding data to CRM, showing insights, and much more.
This is the spot where Call Masking can be extremely helpful. It simply shows your personal number as caller ID to your customers, while you can still grab all the benefits of a business VoIP number.
In our November updates, Salesmate is introducing Call Masking where you can mask your virtual number with your personal number. So when you call your dear customers, they’ll see your personal number as caller ID.
In actual, you’ll be using the designated business number, but the customers will receive calls as your personal number. Call Masking makes customer communication more personal while you can still record all the data into the CRM.
In order to use Call Masking, you must have a virtual number associated with your account. You have to verify your personal phone number from the Salesmate system.
Once you verify your personal number, our system will mask it on your virtual phone number. This way, your customers will see your personal number as the caller ID.
For more information on how to enable Call Masking step-by-step, please check out our detailed support article.