Mastering eCommerce 2026 with AI Agents
This playbook shows how Skara AI agents grow revenue and improve CX, how they actually work under the hood, and what you need to put them to work in weeks.
Cost or quality? With Skara, you get both
Skara is an AI-powered, people-centric platform that unifies customer interactions across channels to deliver personalized, empathetic, and efficient support without increasing costs. Its intelligent, learning AI agents automate complex workflows, enhance human performance, and help businesses scale service quality, loyalty, and efficiency seamlessly.
Smart ways to use AI in e-commerce this holiday season
In this guide, you'll learn how to use AI to prepare your store, reduce chaos, and turn the holiday surge into lasting customer loyalty.
Building seamless omnichannel experiences for customers
This blog explains how omnichannel customer experience connects every customer interaction - across chat, email, social media, stores, and more - into one seamless journey. It highlights that today’s customers expect brands to recognize them across channels, not restart every conversation, and that loyalty now depends on continuity and personalization rather than discounts. By integrating AI, unified data, and consistent communication, businesses can build stronger relationships, enhance engagement, and deliver truly connected experiences that drive trust and long-term loyalty.
![Top 8 CRM black friday deals 2025 [Get the best SaaS tools]](/mm-images/black-friday-2025-crm-1--8zblntud.webp?width=295 "Top 8 CRM black friday deals 2025 [Get the best SaaS tools]")
Top 8 CRM black friday deals 2025 [Get the best SaaS tools]
In this blog, you'll find the eight best Black Friday CRM deals of 2025, a quick comparison table, and smart shopping advice, everything you need to start shopping for the right CRM deal today.
How DTC brands enhance customer experience
Modern DTC brands win loyalty after the purchase by connecting systems, automating outcomes, and personalizing every interaction. This blog shows how Skara helps them turn support into seamless, trust-building experiences that drive retention and growth.
![Future trends in CRM [The evolution of CRM software in 2026]](/mm-images/future-trends-in-crm-and-how-to-prepare-now-0u2u403h.webp?width=295 "Future trends in CRM [The evolution of CRM software in 2026]")
Future trends in CRM [The evolution of CRM software in 2026]
By 2026, CRM systems will evolve from simple data trackers into intelligent, AI-powered partners that predict customer intent, automate multi-step decisions, and deliver hyper-personalized, omnichannel experiences. This transformation - driven by Agentic AI, predictive analytics, and ethical automation - will help businesses build trust, improve efficiency, and strengthen long-term customer relationships.
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Conversational AI: The game changer for e-commerce
This blog covers how conversational AI is transforming e-commerce by cutting support costs, reducing returns, and recovering abandoned carts.
How to make year-end sales planning easy with automation
This blog explores how sales leaders can craft a successful sales plan, leverage data-driven insights, use Salesmate automation, align with revenue targets and CRM systems, and integrate year-end tax planning into financial strategy.
7 Best Pipedrive alternatives to scale in 2026
This blog compares the top seven Pipedrive alternatives that help growing teams overcome Pipedrive’s limitations in automation, integrations, and scalability. It highlights Salesmate CRM as the leading all-in-one, AI-powered solution that unifies sales, marketing, and customer service while offering transparent pricing, automation, and built-in communication tools for effortless growth.
What Is SKARA? Salesmate’s AI Agent for Sales & Support
Skara agents are deployed to address a wide range of business challenges and use cases, helping organizations tackle tasks that require speed, accuracy, and personalization. Let's dive deep into what Skara is and how it can be a new AI employee for your business.
Meet Skara on Web: The AI Pilot That Never Sleeps, Never Forgets, and Always Delivers
This blog introduces Skara, Salesmate’s intelligent AI Pilot that autonomously handles sales, support, and customer engagement across chat, voice, and web. It explains how Skara’s agentic AI architecture enables empathy, consistency, and 24/7 service, redefining how modern businesses connect and grow.
AI agents in customer experience: The next CX revolution
AI agents are revolutionizing customer experience by moving beyond chatbots to deliver autonomous, personalized, and emotionally intelligent interactions that resolve issues end-to-end. By combining reasoning, memory, and real-time action, they empower businesses to achieve higher productivity, lower costs, and more human-like customer engagement while maintaining governance and human oversight.
