Trusted by 8,500+ businesses globally
Collect feedback using forms and smart flows
Salesmate enables you to gather timely customer feedback using customizable forms, which can be automatically triggered through Flows after support tickets are resolved or chat sessions are completed. This ensures feedback is captured when the interaction is still fresh, allowing you to respond effectively.
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Trigger feedback forms automatically: Set up Flows to send Forms after specific events like ticket closure or chat completion.
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Tailor the form to your brand: Customize questions in the Form to capture key indicators like satisfaction and perceived effort.
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Assign next steps: Route submitted feedback to relevant account managers or teams for follow-up.
Analyze customer sentiment and identify trends
Salesmate’s automation and reporting capabilities let you track the data submitted via forms to understand customer sentiment and identify patterns in feedback.
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Sentiment insights: Use form responses using Open AI to understand how customers felt about the support they received.
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Spot pain points: Identify recurring feedback trends such as long wait times or issue resolution delays using SLA’s.
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Optimize strategy: Use insights to adapt your support processes and elevate customer satisfaction.
Close the feedback loop with actionable steps
Collecting feedback is just the beginning. Salesmate helps you act on feedback effectively so you can resolve concerns and continually improve service quality.
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Automatic Follow-Ups: Trigger follow-up actions or emails based on form responses to ensure negative feedback is addressed.
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Service enhancements: Use the collected data to inform internal process improvements.
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Monitor progress: Track how changes impact overall support experience over time.
Get real-time insights for smarter decisions
Salesmate’s analytics and reporting tools allow you to visualize feedback trends and monitor support performance effectively.
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Real-time dashboards: Monitor key feedback metrics submitted via forms.
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Custom reports: Create tailored reports to evaluate trends, agent performance, and customer sentiment.
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Data-driven decisions: Use insights to drive continuous improvement and a better customer experience.
Get real-time insights for smarter decisions
Salesmate’s analytics and reporting tools allow you to visualize feedback trends and monitor support performance effectively.
-
Real-time dashboards: Monitor key feedback metrics submitted via forms.
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Custom reports: Create tailored reports to evaluate trends, agent performance, and customer sentiment.
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Data-driven decisions: Use insights to drive continuous improvement and a better customer experience.
Top rated across all platforms
Customers have rated us the best compared to any other software across review platforms like G2, Gartner, TrustRadius.
Got questions? Find answers!
How does Salesmate help measure customer satisfaction?
Salesmate allows you to measure customer satisfaction through customizable feedback forms triggered automatically after key events, such as ticket resolution or chat completion. These forms, powered by Smart Flows, capture real-time insights into customer sentiment, satisfaction, and effort, allowing you to make informed improvements to your support strategy and customer service.
How do I automate feedback collection with Salesmate?
Salesmate makes feedback collection easy by automating the process using Smart Flows. You can set up automated triggers to send feedback forms after key interactions, such as when a support ticket is resolved or a chat session is completed. This ensures that feedback is collected when the experience is still fresh, helping you gain timely insights into customer satisfaction.
Can I customize feedback forms to match my brand's voice?
Yes, Salesmate allows you to fully customize your feedback forms. You can tailor the questions, design, and layout of the form to reflect your brand’s voice and style. This customization ensures that the feedback process aligns with your company’s tone, while still capturing key insights like satisfaction scores, perceived effort, and overall experience.
How does Salesmate analyze customer sentiment?
Salesmate uses Open AI to analyze customer sentiment from the feedback collected via forms. By processing customer responses, Salesmate can determine whether customers had a positive or negative experience and highlight specific issues, such as long wait times or unresolved problems. These insights help you identify patterns and pain points in your support process, so you can improve service delivery.
How does Salesmate help close the feedback loop with customers?
Salesmate enables you to close the feedback loop by automating follow-up actions based on feedback received. For example, if a customer provides negative feedback, you can trigger an automatic email or set up a follow-up task for the relevant team to address the concern. This ensures that customer dissatisfaction is addressed promptly, fostering a culture of continuous improvement.
What actions can I take to improve my support strategy with Salesmate's feedback?
With the feedback collected via Salesmate, you can optimize your support strategy by identifying pain points, understanding customer sentiment, and spotting recurring issues. Use these insights to adjust workflows, enhance training, improve response times, and refine internal processes. Over time, this allows you to build a more efficient and customer-centric support system.
How does Salesmate help in building a proactive customer support strategy?
By regularly collecting feedback, Salesmate helps you build a proactive support strategy. You can identify customers showing signs of dissatisfaction early through proactive follow-ups, ensuring issues are addressed before they escalate. Continuous feedback loops allow you to refine your support practices over time, keeping the focus on improving the customer journey with every interaction.