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Automatic ticket creation for streamlined support
Salesmate allows you to automate ticket creation from various sources, including emails, forms, and chat interactions. This ensures that no customer inquiry is missed, and all issues are tracked in a unified system.
- Automated ticket generation: Automatically create support tickets from incoming emails and web forms, reducing manual entry.
- Smart flows: Use smart flows to trigger ticket creation from forms, ensuring seamless tracking and management.
- Seamless transition: Convert customer interactions into tickets instantly, ensuring a smooth support experience.
Smart ticket assignment and routing
Salesmate automates ticket assignment based on priority and agent expertise, ensuring that each customer gets the right attention at the right time.
- Priority-based assignment: Automatically route tickets based on urgency to ensure critical issues are addressed promptly.
- Ticket categorization: Use smart flows to categorize tickets automatically, ensuring they are routed to the appropriate team or department for faster resolution.
- Internal notifications: Set up notifications to keep agents informed about new tickets, escalations, or urgent requests.
24/7 support with AI automation
Salesmate’s AI-powered automation enables you to provide 24/7 support without increasing headcount. Automate responses to common queries, ticket updates, and let AI handle repetitive tasks.
- AI-powered responses: Use AI to automate responses to frequently asked questions, providing instant assistance to customers.
- Ticket updates: Automate ticket status updates, follow-ups, and reminders to keep customers informed without manual input.
- Escalation automation: Use SLAs to automatically escalate tickets to higher levels if not resolved within a set time, ensuring timely resolutions.
![Empower customers with self-service and AI assistance [upcoming]](/mm-images/frame-427321668-9--1qqtvtik.webp?width=620 "Empower customers with self-service and AI assistance [upcoming]")
Empower customers with self-service and AI assistance [upcoming]
Salesmate gives your customers the power to resolve common issues on their own while still offering them access to support when needed. With AI-powered knowledge bases and self-service portals, you can enhance customer satisfaction and reduce ticket volume.
- AI-enhanced knowledge base: Provide customers with a searchable library of FAQs, troubleshooting guides, and product documentation that’s constantly optimized.
- Instant AI assistance: Use AI to provide automated answers and suggestions based on customer queries, helping them find solutions faster.
- Transparent support: Keep customers updated with real-time ticket progress and automated notifications, reducing follow-ups and frustration.
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Frequently asked questions
Got questions? find answers!
How can Salesmate help automate customer support?
Salesmate offers powerful automation tools that streamline customer support operations, reduce manual tasks, and improve efficiency. Automate functions like ticket creation, categorization, and updates to scale your support team without sacrificing service quality. By automating routine tasks and using Smart Flows, you can engage customers more effectively while maintaining personalized service at scale.
How does automatic ticket creation work in Salesmate?
Salesmate automates ticket creation from various sources such as emails, forms, and chat interactions. When a customer reaches out, Salesmate instantly converts their inquiry into a support ticket, ensuring all interactions are logged and tracked in one unified system. This eliminates manual data entry, ensuring no issue is missed and all customer interactions are efficiently managed.
How does Salesmate handle smart ticket assignment?
Salesmate automates ticket assignment based on priority, ensuring critical issues are addressed first. With Smart Flows, tickets are automatically routed based on predefined rules, improving response times and ensuring that agents receive tickets they are best equipped to handle. This ensures that your team’s focus remains on resolving customer issues quickly and effectively.
Can Salesmate provide 24/7 customer support through automation?
Yes, Salesmate’s AI-powered automation provides 24/7 support without increasing headcount. It can automate responses to frequently asked questions, provide status updates, and manage follow-ups, ensuring that customers always receive timely assistance regardless of the time of day.
How does Salesmate empower customers with self-service options?
Salesmate offers an AI-enhanced knowledge base that empowers customers to find answers to common issues without contacting support. With easily searchable FAQs, troubleshooting guides, and product documentation, customers can resolve many of their concerns independently, reducing support ticket volume. This also frees up your team to focus on more complex issues.
How does Salesmate improve ticket management efficiency with Smart Flows?
Smart Flows in Salesmate automate repetitive tasks like ticket creation, routing, and follow-ups, improving efficiency and reducing errors. By setting up automated workflows for ticket management, your team can focus on more complex issues while ensuring that tickets are prioritized and resolved quickly, enhancing overall support service delivery.
How can Salesmate’s AI Agents enhance the customer support experience?
Salesmate’s AI agents handle routine inquiries by providing instant responses to frequently asked questions and basic support tasks. AI agents can quickly address issues such as product information, order statuses, or FAQs, allowing your team to focus on more complex cases. This boosts response times for routine requests and provides customers with fast, efficient support.