AI-Powered Call Transcription – Turn conversations into insights

By integrating call transcripts directly with your CRM, Salesmate ensures that every conversation is linked to the relevant contact, deal, or activity. This enables your sales team to quickly pull up the history of client interactions, saving valuable time. With this full context, your team can approach follow-up calls more effectively, ensuring nothing is overlooked, and everyone from sales to support is aligned on the customer journey. 

Yes, Salesmate’s transcription works in real-time or near real-time. As your conversation unfolds, the AI begins transcribing it immediately, allowing you to have the full transcript ready within moments of finishing the call. This ensures your team can quickly access the call details for fast follow-ups and immediate action, eliminating delays and inefficiencies in the process. 

Salesmate leverages advanced AI and machine learning algorithms to provide high accuracy in transcriptions. In optimal conditions with clear speech, the AI generates highly accurate transcripts. However, factors such as heavy accents, fast speech, or background noise can slightly impact accuracy. Despite these factors, the system significantly reduces manual note-taking and captures critical information you may otherwise miss, making it a valuable tool for your team. 

Absolutely. The transcription process goes beyond simple text conversion. Sandy AI analyzes the call to generate a summary that highlights key discussion points, identifies important questions, and pinpoints action items. This additional layer of intelligence makes it easier for managers to review calls, pinpoint coaching opportunities, and quickly identify trends in customer sentiment or behavior. 

Salesmate’s transcription feature provides managers with concrete material for coaching sessions. By reviewing transcripts, sales leaders can give specific, actionable feedback on how to improve a rep’s pitch, handle objections, or build rapport. AI insights such as sentiment analysis, talk-to-listen ratios, and key question detection further help identify areas of improvement, turning each call into an opportunity for growth.  

Call transcripts are stored securely with encryption at rest and in transit. Access is controlled by role-based permissions, ensuring only authorized users can view sensitive information. Salesmate adheres to industry security standards to protect your data. 

Getting started with call transcription in Salesmate is easy. Simply sign up for a free trial, which includes built-in calling features. Enable call recording on your Salesmate account, and ensure you have an AI credits plan to access transcription and analysis features. Once enabled, every call made or received through Salesmate will be automatically recorded and transcribed. Transcripts will be linked directly to your CRM activities. For detailed guidance, you can visit our support portal or reach out to our team for assistance during setup.