Meet your instant, omnichannel and action driven Support Superpower

Q: How do Salesmate’s AI Support Agents work?

Salesmate’s AI Support Agents are trained on your support data, CRM records, and business processes. They understand customer context, personalize conversations, take real-time actions (like checking order status or processing payments), and can seamlessly hand off to a human agent when needed.

Q: What types of tasks can Salesmate AI Agents automate?

Salesmate AI Agents can: Resolve support tickets instantly Fetch real-time customer or order data Process refunds and payments Schedule appointments Route queries based on priority or customer type Answer FAQs and compliance-related questions

Q: Can the AI Agents support multiple channels like WhatsApp, Email, and Facebook?

Yes, Salesmate's AI Agents are fully omnichannel. They work across live chat, email, WhatsApp, Facebook Messenger, voice, and other channels, delivering consistent and personalized support wherever your customers are.

Q: Will the AI Agents understand customer context in ongoing conversations?

Absolutely. Salesmate’s AI Agents use advanced context retention to understand multi-turn conversations. They remember previous messages and personalize replies based on customer history, plan, region, and preferences.

Q: Is it easy to set up Salesmate’s AI Customer Support Agent?

Yes. Our AI Agents are designed for rapid deployment-no coding required. You can go live within hours using our prebuilt templates, industry-specific models, and native integrations with tools like Shopify, ShipperHQ, and more.

Q: Can Salesmate AI Agents handle voice-based Customer Support?

Yes. Salesmate’s AI includes intelligent voice capabilities. It understands natural language, detects customer intent, and provides real-time resolutions across multiple languages-without the need for traditional IVR menus.

Q: Are Salesmate AI Agents suitable for enterprise businesses?

Definitely. Salesmate AI Agents are built to scale. They offer customized support for high-value enterprise clients, can be tailored to specific compliance or operational needs, and integrate deeply with your existing tech stack.

Q: Can I try Salesmate AI support agents before committing?

Yes, you can start with a 15-day free trial - no credit card is required. Test the full capabilities of AI Agents, automate support workflows, and measure improvements in customer satisfaction and agent productivity before making a decision.

Instantly resolve 70%+ customer inquiries
Save valuable time for your team
Boost customer satisfaction through rapid resolutions

Automate customer support effortlessly with intelligent AI Agents designed to handle queries efficiently, lighten human workload, and enhance response accuracy.

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15-day free trial · No credit card required

Meet your instant, omnichannel and action driven Support Superpower

Trusted by 8,500+ businesses globally

Natural Dialogue

Engage in human-like conversations

Empower your support interactions with AI-driven conversations that feel personal and natural.

Context-aware interactions: Handle multi-turn conversations seamlessly by retaining context and personalizing every response.
Dynamic query resolution: Move beyond scripted responses - resolve diverse queries independently with intelligent handoffs to live agents when needed.
Self-service excellence: Enable customers to easily solve issues independently, boosting first-time resolutions and customer satisfaction.

Tailored Engagement

Personalize every interaction

Your AI Agents recognizes customer types and tailors responses to their unique needs, ensuring each interaction feels relevant and meaningful.

Automated customer recognition: Leverage contact attributes and audience segments for precise responses.
Customized responses: Tailor support based on user plans, region, and individual needs-such as GDPR compliance for EU users or admin guidance for enterprise customers.
Enhanced enterprise experiences: Elevate interactions for high-value enterprise clients with targeted support.

Unified Support

Efficient, omnichannel support

Meet your customers wherever they are, delivering timely and personalized support across multiple channels.

Omnichannel deployment: Provide seamless assistance across chat, email, voice, social media, and more.
Personalized engagement: Proactively ask follow-up questions, ensuring every issue receives the best possible solution.
24/7 availability: Eliminate wait times with always-on AI assistance, drastically reducing new ticket creation.

Proactive Assistance

Action-driven AI support

Your AI Agents doesn't just converse-it takes decisive action to fully resolve queries, streamlining your entire support workflow.

Task automation: Schedule meetings, process payments, check inventories, and more.
Real-time data access: Instantly retrieve live data for informed, accurate responses.
Rapid deployment: Configure in minutes, no coding required, ensuring immediate productivity gains.

Smart Voice

Elevate support with intelligent voice AI

Handle complex voice interactions with ease, delivering personalized and effective solutions.

Real-time query resolution: Efficiently manage high volumes of voice queries without complicated menus.
Advanced intent detection: Recognize customer intent accurately, delivering highly relevant and satisfying interactions.
Multilingual capabilities: Offer exceptional support for multiple languages, breaking communication barriers effortlessly.

Insight Optimization

Optimize performance with actionable insights

Empower your customer support operations by tracking agent effectiveness and customer interactions in real-time, ensuring continuous improvement and superior service quality.

Customer experience metrics: Monitor essential KPIs, including resolution speed, customer happiness scores (CSAT, NPS), and overall customer sentiment, to ensure every interaction exceeds expectations.
Agent performance visibility: Track AI agents accuracy, response quality, and adherence to your support guidelines to maintain consistently exceptional service.
Proactive issue resolution: Identify trending customer concerns instantly and address them proactively, reducing repetitive issues and enhancing customer satisfaction.

Next-Gen Support

Cutting-edge AI Support technology

Stay ahead of customer expectations with AI Agents built for rapid deployment, advanced reasoning, and precision.

Superior unstructured data handling

Enhance response accuracy by effectively processing complex, unstructured queries.

Robust guardrails

Maintain precision and relevancy with clearly defined operational guidelines.

Fast implementation

Launch a fully operational AI Agents within hours, scaling quickly and delivering immediate benefits.

INDUSTRIES

Purpose-built for your industry

Your business is unique. Your AI should be too. One platform. Many industries. Infinite possibilities.

Retail

AI Agents assist with order tracking, providing personalized recommendations, managing loyalty programs, and other customer-centric inquiries.

Fintech

AI Agents streamline KYC processes, customer onboarding, loan management, payment processing, and general account management tasks.

Healthcare

AI Agents efficiently handle appointment scheduling, personalized patient care queries, medication reminders, and billing-related questions.

Edtech

AI Agents support enrollment processes, personalized learning assistance, invoicing, and progress reporting for educational platforms.

Gaming & entertainment

AI Agents manage subscriptions, provide personalized content recommendations, assist with event bookings, and offer real-time in-game support.

Insurance

AI Agents provide policy recommendations, streamline claims processing, manage premium reminders, and answer policy-related queries.

Travel & hospitality

AI Agents assist with booking and planning travel, provide personalized travel recommendations, handle concierge requests, and support loyalty program inquiries.

Real estate

AI Agents manage property inquiries, schedule viewings, qualify leads, and provide instant updates on listings, ensuring faster deals and smoother client experiences.

E-commerce

AI Agents assist with product discovery, order tracking, returns, and personalized recommendations to deliver seamless shopping experiences that drive loyalty and conversions.

Frequently asked questions

Got questions? Find answers!

What is an AI Customer Support Agent?

An AI Customer Support Agent is a virtual assistant powered by artificial intelligence that can handle customer queries, automate responses, perform actions like booking, canceling, or updating information, and provide support across multiple channels like chat, email, voice, and social media-24/7.