Power your AI agent With Knowledge Base

Q: How does Knowledge Base help AI Agents?

Knowledge Base powers AI Agents with structured, up-to-date data. Agents use this knowledge to answer complex queries, personalize responses, and resolve customer issues without human intervention. Real-time syncing ensures your AI is always accurate and aligned with your brand voice.

Q: Can I upload documents and webpages to the Knowledge Base?

Yes. You can easily upload multiple documents (PDF, DOCX, PPT, and more) or import webpages directly into Salesmate’s Knowledge Base. This ensures your AI Agents always have access to the latest product updates, policies, and guides without manual copy-pasting.

Q: How does the Knowledge Base improve customer support?

By empowering AI Agents with instant access to verified knowledge, customers receive fast, self-service answers to common queries like billing, warranties, and troubleshooting. This reduces ticket volumes, shortens resolution times, and frees human agents to focus on high-value conversations.

Q: Can Salesmate’s Knowledge Base be used internally?

Absolutely. Beyond customer-facing AI Agents, internal teams like HR, IT, and Operations can use the Knowledge Base to access policies, compliance documents, onboarding materials, and process guidelines-reducing repetitive requests and increasing efficiency across the organization.

Q: How do I keep the Knowledge Base up to date?

Updating your Knowledge Base is simple. You can add or edit content anytime, and changes are instantly reflected across all connected AI Agents. This guarantees that every customer interaction is backed by the latest, most accurate information.

Trusted by 8,500+ businesses globally

BUILT FOR YOUR BUSINESS

Empower customers, your AI Agents, and your team

A well-structured Knowledge Base doesn’t just store information, it unlocks efficiency, accuracy, and satisfaction at every level.

For customers

Give them instant, self-serve answers through AI Agents, reducing wait times and frustration while building trust in your brand.

For AI Agents

Fuel your AI with up-to-date, verified information so it can respond confidently, personalize interactions, and resolve complex queries without human input.

For your team

Equip sales, support, and internal teams with quick access to accurate, centralized Knowledge, so they spend less time searching and more time delivering results.

FEATURES

Train Agents on your data and handle complex responses

Knowledge Base features make it easy to import, organize, and update information so your AI Agents and your team deliver accurate, on-brand answers every time.

Upload webpages

Keep your AI Agents always up-to-date by importing content directly from your website.

Import single pages or your entire site in seconds
Real-time syncing ensures information stays current
No manual copy-paste or formatting needed

Upload documents

Centralized content management

How It Works

How the Knowledge Base works

Our AI-Powered Knowledge Base is built for speed, accuracy, and ease. In just a few simple steps, you can power your AI Agents with the Knowledge they need to deliver exceptional experiences consistently.

Import your content

Bring all your business Knowledge into one place. Import PDFs, Docs, web pages, articles, and internal guides directly into your Knowledge Base.

Test responses

Test responses Before you launch, ensure your AI Agents are giving accurate, on-brand answers. Run test queries against your Knowledge Base content and fine-tune responses for clarity, tone, and completeness.

Manage & launch

Keep your Knowledge Base fresh and fully aligned with your business at all times. Update content in real-time and changes reflect instantly across all AI agents. Control permissions for secure editing.

ALL-IN-ONE KNOWLEDGE CENTER

Build once. Deploy everywhere

Your Knowledge Base isn’t just for customer-facing AI Agents, it’s the foundation for every interaction across your organization.

Customer support: Provide instant, context-rich answers to FAQs, billing questions, warranty queries, and technical troubleshooting, reducing ticket volume and freeing your agents to focus on complex issues.
Sales: Equip your sales team (and AI Agents) with up-to-date product details, feature comparisons, competitive insights, and case studies, so they can answer confidently and close deals faster.
Internal teams: Give your HR, operations, and cross-functional teams quick access to process documents, compliance guidelines, onboarding materials, and internal policies, reducing pings and repetitive questions.

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Frequently asked questions

Got questions? Find answers!

What is an AI-Powered Knowledge Base?

An AI-Powered Knowledge Base is a centralized hub where you store your company’s product information, documents, FAQs, and internal guides. Unlike a static help center, it integrates directly with AI Agents, allowing them to deliver accurate, on-brand answers instantly. This ensures customers, employees, and sales teams get consistent information across every channel.

Power your AI Agents with a smart Knowledge Base

Trusted by 8,500+ businesses globally

Empower customers, your AI Agents, and your team

For customers

For AI Agents

For your team

Train Agents on your data and handle complex responses

Upload webpages

Upload documents

Centralized content management

How the Knowledge Base works

Import your content

Test responses

Manage & launch

Build once. Deploy everywhere

Explore Skara AI platform

AI Agents Builder

Omnichannel AI

Enterprise AI

Got questions? Find answers!

What is an AI-Powered Knowledge Base?

How does Knowledge Base help AI Agents?

Can I upload documents and webpages to the Knowledge Base?

How does the Knowledge Base improve customer support?

Can Salesmate’s Knowledge Base be used internally?

How do I keep the Knowledge Base up to date?

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