Your customers’ happiness is directly proportional to the level of customer service you provide....
Customer support managementSales
8 Min read
Building a customer service team that is also a sales team The value of great customer service in generating additional sales cannot be overstated. 62% of B2B...
The value of great customer service in generating additional sales cannot be overstated. 62% of B2B...
Team inboxSupport
7 Min read
Six signs your team needs a shared inbox Between 2014 and 2018, the average office worker received about 90 emails a day and sent around 40...
Between 2014 and 2018, the average office worker received about 90 emails a day and sent around 40...
Live chat
4 Min read
Live chat allows you to win on sales front [Infographic] Think Live Chat is only for large corporate companies? It’s not something that a small...
Think Live Chat is only for large corporate companies? It’s not something that a small...
Customer retentionSales
5 Min read
How to win back lost customers Winning back lost customers is an important growth strategy, especially for businesses operating on...
Winning back lost customers is an important growth strategy, especially for businesses operating on...
Customer surveysSales
8 Min read
How to Ask Customers to Fill Out a Survey? Customer experience is the major catalyst for growth. What your customers say, think and feel about...
Customer experience is the major catalyst for growth. What your customers say, think and feel about...
Customer engagementSupport
4 Min read
The buyer’s journey – An inevitable race [Infographic] In today’s market, the buyer’s journey defines how much a business understands the market...
In today’s market, the buyer’s journey defines how much a business understands the market...