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Customer retentionSupport 14 Min read
6 Techniques for better customer retention that just work!

We have shared this thought in many of our blogs and will remind you again. Customer retention is...

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Saptarshi Das

Content Creator @ Salesmate

Team inboxSupport 13 Min read
Shared team inbox for happy customers

Your customers’ happiness is directly proportional to the level of customer service you provide....

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Saptarshi Das

Content Creator @ Salesmate

Customer support managementSales 8 Min read
Building a customer service team that is also a sales team

The value of great customer service in generating additional sales cannot be overstated. 62% of B2B...

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Wesley Cherisien

Content Creator @ Salesmate

Team inboxSupport 7 Min read
Six signs your team needs a shared inbox

Between 2014 and 2018, the average office worker received about 90 emails a day and sent around 40...

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Coreen Menezes

Content Creator @ Salesmate

Live chat 4 Min read
Live chat allows you to win on sales front [Infographic]

Think Live Chat is only for large corporate companies? It’s not something that a small...

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Mehul Shah

Content Creator @ Salesmate

Customer retentionSales 5 Min read
How to win back lost customers

Winning back lost customers is an important growth strategy, especially for businesses operating on...

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Coreen Menezes

Content Creator @ Salesmate

Customer surveysSales 8 Min read
How to Ask Customers to Fill Out a Survey?

Customer experience is the major catalyst for growth. What your customers say, think and feel about...

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Coreen Menezes

Content Creator @ Salesmate

Customer engagementSupport 4 Min read
The buyer’s journey – An inevitable race [Infographic]

In today’s market, the buyer’s journey defines how much a business understands the market...

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Saptarshi Das

Content Creator @ Salesmate

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