Every second a customer has to wait increases the likelihood of losing them to a faster...
Customer support software
29 Min read
Best ticketing system: 17 Top picks for 2024 The FinacesOnline study reveals that 33% of customers expect their issues to be resolved in one...
The FinacesOnline study reveals that 33% of customers expect their issues to be resolved in one...
Customer support softwareSupport
16 Min read
7 best shared inbox software [Comparison table for quick decision] More than 60% of Salesmate customers with 5+ teammates are using shared team inboxes one way or...
More than 60% of Salesmate customers with 5+ teammates are using shared team inboxes one way or...
Customer support softwareSupport
16 Min read
What is Contact center CRM software? In recent times, CRM call center software has gained massive growth, which has led to an increasing...
In recent times, CRM call center software has gained massive growth, which has led to an increasing...
Customer engagementSupport
9 Min read
5 Best customer loyalty program ideas for SaaS businesses to drive sales What’s the first thing that comes to mind when you hear the words “Customer Loyalty Program”?...
What’s the first thing that comes to mind when you hear the words “Customer Loyalty Program”?...
Customer engagementSupport
9 Min read
5 amazing methods to identify, understand, and meet customer needs If you want to grow your business and profit margins, understanding customer needs is the...
If you want to grow your business and profit margins, understanding customer needs is the...
Customer retention
14 Min read
10 of the Most Effective Customer Retention Strategies You’ve implemented tactics to grow your business and increase the sales of your products and...
You’ve implemented tactics to grow your business and increase the sales of your products and...
Connect with your visitors in real-time with Salesmate’s live chat feature Building connections with every customer or prospect is vital for any business. It helps you...
Building connections with every customer or prospect is vital for any business. It helps you...
Live chat tips and techniques to grow your business Is your team having a difficult time adjusting to a live chat tool? It’s one of the best...
Is your team having a difficult time adjusting to a live chat tool? It’s one of the best...
13 benefits of live chat software for your customer support team In the digital era of e-commerce and social media, customers expect quick replies. Yes, gone are...
In the digital era of e-commerce and social media, customers expect quick replies. Yes, gone are...
An ultimate guide to live chat Software We all have been progressing towards a digitized environment, and the onset of pandemic gave it a...
We all have been progressing towards a digitized environment, and the onset of pandemic gave it a...
Leverage CRM Live Chat integration to boost up your business Live chat on website is useful for your business and you know it. It helps you drive sales by...
Live chat on website is useful for your business and you know it. It helps you drive sales by...