Meet your instant, omnichannel and action driven Support Superpower

  • Instantly resolve 70%+ customer inquiries
  • Save valuable time for your team
  • Boost customer satisfaction through rapid resolutions
Automate customer support effortlessly with intelligent AI Agents designed to handle queries efficiently, lighten human workload, and enhance response accuracy.
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Meet your instant, omnichannel and action driven Support Superpower

Trusted by 8,500+ businesses globally

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Engage in human-like conversations
Natural Dialogue

Engage in human-like conversations

Empower your support interactions with AI-driven conversations that feel personal and natural.

  • Context-aware interactions: Handle multi-turn conversations seamlessly by retaining context and personalizing every response.
  • Dynamic query resolution: Move beyond scripted responses - resolve diverse queries independently with intelligent handoffs to live agents when needed.
  • Self-service excellence: Enable customers to easily solve issues independently, boosting first-time resolutions and customer satisfaction.
Personalize every interaction
Tailored Engagement

Personalize every interaction

Your AI Agent recognizes customer types and tailors responses to their unique needs, ensuring each interaction feels relevant and meaningful.

  • Automated customer recognition: Leverage contact attributes and audience segments for precise responses.
  • Customized responses: Tailor support based on user plans, region, and individual needs-such as GDPR compliance for EU users or admin guidance for enterprise customers.
  • Enhanced enterprise experiences: Elevate interactions for high-value enterprise clients with targeted support.
Efficient, omnichannel support
Unified Support

Efficient, omnichannel support

Meet your customers wherever they are, delivering timely and personalized support across multiple channels.

  • Omnichannel deployment: Provide seamless assistance across chat, email, voice, social media, and more.
  • Personalized engagement: Proactively ask follow-up questions, ensuring every issue receives the best possible solution.
  • 24/7 availability: Eliminate wait times with always-on AI assistance, drastically reducing new ticket creation.
Action-driven AI support
Proactive Assistance

Action-driven AI support

Your AI Agent doesn't just converse-it takes decisive action to fully resolve queries, streamlining your entire support workflow.

  • Task automation: Schedule meetings, process payments, check inventories, and more.
  • Real-time data access: Instantly retrieve live data for informed, accurate responses.
  • Rapid deployment: Configure in minutes, no coding required, ensuring immediate productivity gains.
Elevate support with intelligent voice AI
Smart Voice

Elevate support with intelligent voice AI

Handle complex voice interactions with ease, delivering personalized and effective solutions.

  • Real-time query resolution: Efficiently manage high volumes of voice queries without complicated menus.
  • Advanced intent detection: Recognize customer intent accurately, delivering highly relevant and satisfying interactions.
  • Multilingual capabilities: Offer exceptional support for multiple languages, breaking communication barriers effortlessly.
Optimize performance with actionable insights
Insight Optimization

Optimize performance with actionable insights

Empower your customer support operations by tracking agent effectiveness and customer interactions in real-time, ensuring continuous improvement and superior service quality.

  • Customer experience metrics: Monitor essential KPIs, including resolution speed, customer happiness scores (CSAT, NPS), and overall customer sentiment, to ensure every interaction exceeds expectations.
  • Agent performance visibility: Track AI agent accuracy, response quality, and adherence to your support guidelines to maintain consistently exceptional service.
  • Proactive issue resolution: Identify trending customer concerns instantly and address them proactively, reducing repetitive issues and enhancing customer satisfaction.
Next-Gen Support

Cutting-edge AI Support technology

Stay ahead of customer expectations with AI Agents built for rapid deployment, advanced reasoning, and precision.

Superior unstructured data handling

Superior unstructured data handling

Enhance response accuracy by effectively processing complex, unstructured queries.

Robust guardrails

Robust guardrails

Maintain precision and relevancy with clearly defined operational guidelines.

Fast implementation

Fast implementation

Launch a fully operational AI Agent within hours, scaling quickly and delivering immediate benefits.

INDUSTRIES

Purpose-built for your industry

Your business is unique. Your AI should be too. One platform. Many industries. Infinite possibilities.

Retail

Retail

AI Agents assist with order tracking, providing personalized recommendations, managing loyalty programs, and other customer-centric inquiries.

Fintech

Fintech

AI Agents streamline KYC processes, customer onboarding, loan management, payment processing, and general account management tasks.

Healthcare

Healthcare

AI Agents efficiently handle appointment scheduling, personalized patient care queries, medication reminders, and billing-related questions.

Edtech

Edtech

AI Agents support enrollment processes, personalized learning assistance, invoicing, and progress reporting for educational platforms.

Gaming & entertainment

Gaming & entertainment

AI Agents manage subscriptions, provide personalized content recommendations, assist with event bookings, and offer real-time in-game support.

Insurance

Insurance

AI Agents provide policy recommendations, streamline claims processing, manage premium reminders, and answer policy-related queries.

Travel & hospitality

Travel & hospitality

AI Agents assist with booking and planning travel, provide personalized travel recommendations, handle concierge requests, and support loyalty program inquiries.

Frequently asked questions

Got questions? Find answers!

What is an AI Customer Support Agent?

An AI Customer Support Agent is a virtual assistant powered by artificial intelligence that can handle customer queries, automate responses, perform actions like booking, canceling, or updating information, and provide support across multiple channels like chat, email, voice, and social media-24/7. 

How do Salesmate’s AI Support Agents work?

What types of tasks can Salesmate AI Agents automate?

Can the AI Agent support multiple channels like WhatsApp, Email, and Facebook?

Will the AI Agent understand customer context in ongoing conversations?

Is it easy to set up Salesmate’s AI Customer Support Agent?

Can Salesmate AI Agents handle voice-based Customer Support?

Are Salesmate AI Agents suitable for enterprise businesses?

Can I try Salesmate AI support agents before committing?

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