Salesmate CRM has now released built-in calling (CRM Telephony) feature that enables sales personnel to move freely and achieve their daily sales metrics.

No more menial work of dialing numbers, which means spontaneous client interactions using Salesmate’s built-in calling. Work faster and effectively by finding whatever you need in one place. Don’t let geographical location be a hindrance in your business; get a virtual local phone number from 80 + countries and call seamlessly to any country.

Salesmate users can now:

  • Convert anonymous calls into new contacts
  • Take notes during the calls, which will be saved in the timeline
  • Set personalized voicemail message in case of unavailability
  • Forward calls to your phone
  • Use your old number by porting it into our virtual phone system

Focus on building long-lasting customer relationships

Focus on building long-lasting customer relationships

Wondering what did you discuss with your customers during the previous call? scroll through your customer’s profile during an inbound call and view the information in your CRM for addressing their specific requirements. Take control of your sales call and focus on their pain points to provide an excellent buying experience.

Enable collaboration and work from independent locations

Enable collaboration and work from independent locations

Do you want your Sales rep located in the UK to deal with a client in the USA? Easily get USA local/ toll-free number and assign it to your sales reps. Save your cost by assigning the same number to multiple sales reps. Divide workload by automatically distributing calls through simultaneous and sequential ringing to ensure someone is always there to attend the client’s calls.

 

Evaluate your sales team performance

Evaluate your sales team performance

Know where your sales team is spending their time and who are they speaking to, using call logs and analytics. It is a great way to stay on top of your sales. Keep a tab on your sales team calling activities and make strategies with insightful call reports. Get key metrics on each sales rep like average call time, the outcome of their call and number of outbound/inbound call made/received per day with Salesmate sales calling software.

Record your calls for monitoring performance and training purposes

Record your calls for monitoring performance and training purposes

Never ignore the little things in sales as they might help you in closing the deal. Record your calls to capture minute details you might have missed. By recording your conversation with the customer, you can get a better understanding of their business challenges and create strategies to provide a solution. Besides, sales managers can also use the recorded calls of top sales performers for training the newly hired sales reps. Manage calls from anywhere at any hour of the day and supercharge your client engagement.

To know more about Salesmate CRM Telephony feature, click here.

To know more about how you can set up this feature, check our support doc here.

If you are not a Salesmate user, then start exploring the system  with a free trial and see how it will be beneficial for your business.

Want to know how it works? Check out our support portal.

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Coreen Menezes

An avid writer who likes to explore new fields and research about interesting subjects. She is a versatile content developer who plays with words to express her thoughts. Calm, carefree and creative are the words that describes her the best.

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