Think Live Chat is only for large corporate companies?
It’s not something that a small business even needs to worry about, is it?
Think again, did you know that people are 29% more likely to purchase if the company offers Live Chat, whether they use it or not?
Think about it for a second.
If you go online to a site and are considering buying something, what is more appealing off the following?
For most people, having to call in is a pain.
It means looking up the number, dialing it and then waiting for someone to answer the call.
Contacting a company through an email form is a bit easier, but it does mean that you have to wait for a response.
It is quick and easy to get the answers that you need without leaving your screen.
It’s great for customer service, but what about the cost to your business?
Here’s something that might surprise you ’ live chat is actually a lot less expensive to run than a traditional call center.
Chats could be handled by humans or even by chatbots to save on fees.
All you really need is to choose and purchase the right live chat software.
This is a measly expense compared to your customer service phone bill.
And the return on investment is also pretty impressive. Adding a live chat widget to its product comparison pages helped Intuit increase its sales by 211%.
Having access to live chat makes people feel that help is at hand if they need it.
They expect everything to go smoothly, but if there is some sort of snag, they know they have the option to get help quickly.
Giving your clients more ways to engage with your company is always a good thing.
If you can answer their questions quickly and easily, you build trust and improve their client experience.
This, in turn, helps to create brand loyal clients who are more likely to become repeat customers and possibly even brand ambassadors.
Customer support is becoming a necessity for businesses in the world of online shopping.
This article is going to shed some light on the usage of live chat integration with your website for providing seamless customer support.
Let’s discuss the highlights of the web stores that decided to add a live chat.
We hope this infographic allowed you to gauge the behavior of an average website visitor and their view toward the integration.
Real-time customer support over the website, mobile device and various other platforms enable trust.
So, get it integrated with your webstore and capitalize on the revenue stream it will pull.
If you are looking for an easy to use and intuitive CRM for your growing business, try Salesmate.
Salesmate CRM is designed to help small and mid-sized businesses to increase their sales and overall business revenue.
An all in one sales CRM helps sales reps be more productive and close more business in less time.