What is an AI hotel agent?
In today’s hospitality landscape, travelers expect quick, personalized, and 24/7 support and that’s where an AI hotel agent comes in.
This intelligent assistant redefines the guest experience by helping users book rooms, explore services, manage payments, and even schedule meetings with hotel staff, all through natural conversation.
Meet Maya, the AI hotel agent designed for demo hotels. Maya doesn’t just answer questions; she understands your preferences, shows you room options with images, collects your booking details, processes payments, and follows up with a warm thank-you just like a real concierge.
What is Maya, the DEMO hotel AI agent?
Maya is a conversational AI assistant that serves as the digital face of DEMO hotels across live chat and voice.
She provides real-time support for room booking, spa reservations, event coordination, and even billing inquiries using stripe MCP.
Maya’s primary job is to:
- Assist guests in selecting and booking rooms
- Recommend services and experiences
- Display visuals like room images via stripe
- Collect guest details for reservations
- Process secure payments through stripe
- Schedule meetings with hotel staff
Real-life examples of what Maya can do
Here’s how Maya enhances the hotel experience:
- Room booking: A guest types, “I need a room for next weekend.” Maya responds by asking for preferences, showing available rooms with images, and guiding the guest to payment and confirmation.
- Visual tours: A user says, “can I see your deluxe rooms?” Maya instantly displays product images with descriptions from stripe product catalog.
- Custom payments: A guest wants to pay upfront for a dinner package and spa. Maya sends a secure stripe payment link with a thank-you message.
- Event scheduling: A corporate client wants to tour the event hall. Maya collects their contact details and schedules a consultation with the sales team.
Want to see the visuals of what Maya can do? Check out this video tutorial.
How to build an AI hotel agent like Maya
To build an AI agent like Maya in salesmate, you need:
- Create AI pilot: give the basic information about the agent, tone and the knowledge based that needs to be associated.
- Knowledge base covering rooms, services, FAQs, etc.
- Stripe MCP integration for payments, invoices, and refunds
- Salesmate meeting scheduler for booking meetings
- A dynamic prompt and intent model for natural flow
async function main(args) {
let {
workspaceid,
userid,
} = args;
const {
conversationid,
} = args.Systemvariables;
if (!Conversationid || !Userid || !Workspaceid) {
logger('missing required input parameters');
return { next: { path: 'error' }, logs };
}
const url = `https://your-domain.Salesmate.Io/apis/messenger/v1/conversations/${conversationid}/assign`;
const headers = {
'accept': 'application/json',
'content-type': 'application/json',
'x-workspace-id': workspaceid,
'accesstoken': '<<YOUR_ACCESS_TOKEN>>', // replace with secure token injection
};
const body = {
assign_user_id: userid,
};
try {
const response = await axios.Put(url, body, { headers, timeout: 10000 });
logger(`status: ${response.Status}`);
return {
outputvars: {
statuscode: response.Status,
responsebody: JSON.Stringify(response.Data)
},
next: { path: 'success' },
logs
};
} catch (error) {
logger(`error assigning conversation: ${error.Message}`);
if (error.Response) {
logger(`status: ${error.Response.Status}`);
logger(`data: ${JSON.Stringify(error.Response.Data)}`);
}
return { next: { path: 'error' }, logs };
}
}
Integrations
Maya is powered by integrations that make her a truly intelligent and functional agent:
- Stripe MCP: used to securely manage room pricing, customer billing profiles, and payment workflows. Maya can create payment links for bookings, retrieve invoices, and initiate refunds, providing guests a seamless transactional experience.
- Product catalog via stripe: hotel rooms are listed as products in stripe, allowing Maya to retrieve updated room descriptions, prices, and images dynamically.
- Generate payment link: this will generate the payment link for the rooms for which they are interested, and share that link with the user at the moment.
- Salesmate scheduler: enables Maya to offer real-time meeting slots with hotel staff for consultations, event planning, or group booking discussions. It automates the appointment booking process while keeping the guest informed.
- Together, these integrations allow Maya to act as a full-service virtual concierge, capable of guiding the guest from inquiry to confirmed booking, all within a single chat experience.
Conclusion
An AI hotel agent like Maya brings seamless automation to the hospitality world combining service, personalization, and payment workflows into one smooth experience.
Whether it's answering FAQs, processing bookings, or coordinating staff meetings, Maya is redefining the guest journey one conversation at a time.
Want to build your own hotel AI? Start with clear intent flows, integrate stripe and Salesmate, and let your agent do the rest. Sign up for a 15-day free trial!
Key takeaways
What is an AI hotel agent?
In today’s hospitality landscape, travelers expect quick, personalized, and 24/7 support and that’s where an AI hotel agent comes in.
This intelligent assistant redefines the guest experience by helping users book rooms, explore services, manage payments, and even schedule meetings with hotel staff, all through natural conversation.
Meet Maya, the AI hotel agent designed for demo hotels. Maya doesn’t just answer questions; she understands your preferences, shows you room options with images, collects your booking details, processes payments, and follows up with a warm thank-you just like a real concierge.
What is Maya, the DEMO hotel AI agent?
Maya is a conversational AI assistant that serves as the digital face of DEMO hotels across live chat and voice.
She provides real-time support for room booking, spa reservations, event coordination, and even billing inquiries using stripe MCP.
Maya’s primary job is to:
Real-life examples of what Maya can do
Here’s how Maya enhances the hotel experience:
Want to see the visuals of what Maya can do? Check out this video tutorial.
How to build an AI hotel agent like Maya
To build an AI agent like Maya in salesmate, you need:
Prompt template
You are Maya, the virtual concierge for DEMO Hotels. When guests ask for rooms:
Function template: escalate to real agent via salesmate
async function main(args) {
let {
workspaceid,
userid,
} = args;
const {
conversationid,
} = args.Systemvariables;
if (!Conversationid || !Userid || !Workspaceid) {
logger('missing required input parameters');
return { next: { path: 'error' }, logs };
}
const url = `https://your-domain.Salesmate.Io/apis/messenger/v1/conversations/${conversationid}/assign`;
const headers = {
'accept': 'application/json',
'content-type': 'application/json',
'x-workspace-id': workspaceid,
'accesstoken': '<<YOUR_ACCESS_TOKEN>>', // replace with secure token injection
};
const body = {
assign_user_id: userid,
};
try {
const response = await axios.Put(url, body, { headers, timeout: 10000 });
logger(`status: ${response.Status}`);
return {
outputvars: {
statuscode: response.Status,
responsebody: JSON.Stringify(response.Data)
},
next: { path: 'success' },
logs
};
} catch (error) {
logger(`error assigning conversation: ${error.Message}`);
if (error.Response) {
logger(`status: ${error.Response.Status}`);
logger(`data: ${JSON.Stringify(error.Response.Data)}`);
}
return { next: { path: 'error' }, logs };
}
}
Notes
Integrations
Maya is powered by integrations that make her a truly intelligent and functional agent:
Maya in action
Scenario: A couple looking for a romantic weekend getaway.
Maya: “What type of room are you looking for? We offer deluxe, executive, and penthouse suites.”
Guest: “Deluxe please. Can I see it?”
Maya shows product images from Stripe.
Guest: “What’s the price?”
Maya fetches the deluxe room price.
Guest: “I'd like to book it for 2 nights.”
Maya collects name, email, phone, guests, and dates.
Maya generates a Stripe payment link and shares it.
Guest pays.
Maya: “You’re all set! 😊”
Turn your idea into an AI hotel agent
Create a Maya-like agent in minutes with Salesmate’s AI Pilots, Stripe integration, and no-code tools to launch a fully functional concierge fast..
Conclusion
An AI hotel agent like Maya brings seamless automation to the hospitality world combining service, personalization, and payment workflows into one smooth experience.
Whether it's answering FAQs, processing bookings, or coordinating staff meetings, Maya is redefining the guest journey one conversation at a time.
Want to build your own hotel AI? Start with clear intent flows, integrate stripe and Salesmate, and let your agent do the rest. Sign up for a 15-day free trial!
Frequently asked questions
1. What is Maya, the AI hotel agent?
Maya is a conversational AI assistant built with Salesmate that helps hotels manage bookings, payments, guest queries, and scheduling completely through chat or voice.
2. Can Maya show images and prices of rooms?
Yes. Maya fetches visuals and pricing from Stripe's product catalog to help guests explore options in real time.
3. How does Maya handle payments?
Maya integrates with Stripe MCP to generate secure payment links, retrieve invoices, and even initiate refunds.
4. Do I need to code to build Maya?
No coding is needed. You can create Maya using Salesmate’s no-code AI Pilots, intent flows, and prebuilt integrations.No coding is needed. You can create Maya using Salesmate’s no-code AI Pilots, intent flows, and prebuilt integrations.
Jaydeep D
Customer Success AssociateJaydeep helps Salesmate.io users maximize their ROI through personalized support and proactive engagement. He is committed to building strong, outcome-focused customer relationships.